Econet Shops image

Econet Shops

Cell phone store

😠 Long queues. 😔Slow slow slow service. If you are to visit ECONET Joina, please 🙏🏾 bring a camping chair 🪑, a braai stand and some charcoal. There are some shops away, you can grab you meats and start a braai because you’re guaranteed to wait in the line for close to an hour. ECONET knows this... People often mention service, slow, shop, services, Econet,


Address

U118, Joina City, Harare, Zimbabwe

Website

www.econet.co.zw

Contact

+263 77 422 2084

Rating on Google Maps

3.50 (185 reviews)

Open on Google Maps

Working Hours

  • Friday: 8 am to 5 pm
  • Saturday: 8 am to 5 pm
  • Sunday: Closed
  • Monday: 8 am to 5 pm
  • Tuesday: 8 am to 5 pm
  • Wednesday: (Robert Gabriel Mugabe National Youth Day), 8 am to 5 pm, Hours might differ
  • Thursday: 8 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: service (15) slow (7) shop (7) services (7) Econet (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Tavashe 1 year ago on Google • 135 reviews
    Long queues. 😔Slow slow slow service. If you are to visit ECONET Joina, please 🙏🏾 bring a camping chair 🪑, a braai stand and some charcoal. There are some shops away, you can grab you meats and start a braai because you’re guaranteed to wait in the line for close to an hour. ECONET knows this branch is situated in the most bush mall in Harare but, they still choose to put 2 tellers. 🤯. WHY ECONET WHY 😤😫
    3 people found this review helpful 👍

  • 5/5 Tatenda M. 10 months ago on Google • 42 reviews
    Efficient service
    1 person found this review helpful 👍

  • 4/5 Rodney M. 5 months ago on Google • 98 reviews
    Sometimes they are slow

  • 4/5 jonathan m. 5 years ago on Google
    Biggest telecom provider and also number one service provider. I have no any complaints about their service in the shop. Lines move though there are many people visiting the shop for help I think Econet self services has helped to the queues. My complaints is about their daily data bundles that doesn't last a day. However the rest of the services are excellent. The shop is wheelchair accessible.
    1 person found this review helpful 👍

  • 5/5 Trish Munashe M. 11 months ago on Google
    Good service for usd cash in and cash out
    1 person found this review helpful 👍

  • 1/5 Tapiwanashe J. 1 year ago on Google
    Overcrowded. The tellers are also very slow
    1 person found this review helpful 👍

  • 1/5 Tanaka M. 5 years ago on Google
    Customer Care people spend lot of time to get helped you have to improve even online services you don't pick up your phone's
    1 person found this review helpful 👍

  • 3/5 taurai c. 4 years ago on Google
    The products are excellent and shop is very accessible. However the service at front desk and when you have queries is very poor. Staff members front desk personnel are arrogant if not rude and impolite. The overall service provider is second to none but more could be done if they change their General mindset. Very long ques are the order of the day and when visiting be prepared to shelf all your other plans for the day because you will spend the better part of the day being moved from one long que to another just to resolve even simple things as reversal for a card transaction which would have gone wrong and just need a bank statement. Most of the staff members are none productive or maybe demotivated I do not know but you will see them chating on WhatsApp and clearly the conversations on their phones will be personal and not business. Econet is a big brand and can be greater if they improve their customer service. And many disgruntled customers who have no alternative but to do with what is available.
    1 person found this review helpful 👍

  • 4/5 Jorge D. 5 months ago on Google • 78 reviews
    Professional staff and great service

  • 3/5 Charle K. 10 months ago on Google • 32 reviews
    The queues can be a bit too long. Usually i prefer first street branch or an out of town branch

  • 1/5 Bezel M. 2 months ago on Google • 29 reviews New
    Unnecessarily long queues. Econet could offer easily utilisable support away from their shop, absolutely too slow a service.

  • 3/5 Ngoni M. 2 months ago on Google • 26 reviews New
    It's neatly organised

  • 4/5 Nqobile Max Chase (. 1 year ago on Google • 21 reviews
    Econet doesn't have the best reputation when it comes to customer care, but this one visit was excellent. The queue moved fast, the sales rep was very diligent and an overall good experience.. The only reason I didn't rate 5 stars is because the network has been quite terrible.

  • 3/5 Tatenda B. 6 months ago on Google • 10 reviews
    Ecocash Remittances service is somewhat slow. The ambiance of the shop was good though.

  • 3/5 Emmanuel M. 3 years ago on Google
    Very slow service depending. A little more hands on deck would be very helpful

  • 2/5 Tungamirai M. 4 years ago on Google
    Always busy need to open up more service outlets and decentralise their services. And be more efficient

  • 5/5 Desire M. 1 year ago on Google
    I love it

  • 4/5 Brilliant M. 2 years ago on Google
    Good but improvement is needed on costumer care

  • 5/5 Ezra N. 5 years ago on Google
    Econet is the biggest mobile network service provider in Zimbabwe. The Econet shop is a gateway to access all the wonderful services that they have to offer. Sometimes the customer support services are good but at times you feel they give you rehearsed robot like responses and you are not helped.

  • 5/5 season c. 9 months ago on Google
    Too crowded but well clean

  • 5/5 Charmaine M. 2 years ago on Google
    Great service, the queue is long but the services are very quick.

  • 1/5 passmore p. 3 months ago on Google • 2 reviews New
    Best network ever to come out of africa


Call +263 77 422 2084 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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