5/5 Brittney S. 6 months ago on Google
Let
me
tell
you,
I
recently
had
the
pleasure
of
working
with
Gerard
and
Tiffany,
Leasing
Agents
at
the
Hanover,
and
I
must
say
that
the
experience
was
absolutely
outstanding.
Right
from
the
start,
Gerard's
exceptional
customer
service
skills
were
evident.
Despite
being
out
of
state
and
unable
to
view
the
property
in
person,
Gerard
provided
me
with
a
virtual
tour
that
completely
sold
me
on
the
property.
During
the
apartment
showing,
he
was
professional,
knowledgeable,
and
went
above
and
beyond
to
address
all
my
questions
and
concerns.
Moreover,
when
it
came
to
the
housing
application
process,
Gerard
was
prompt,
efficient,
and
ensured
that
everything
was
in
order.
However,
I
noticed
an
error
in
my
income
while
submitting
the
application,
which
could
have
jeopardized
my
chances
of
securing
the
apartment.
Tiffany
stepped
in
and
helped
me
resolve
the
issue.
She
displayed
kindness,
professionalism,
and
provided
reassurance
throughout
the
process.
As
someone
who
has
to
handle
everything
virtually
while
moving
across
the
country
next
month,
I
can
confidently
say
that
both
Gerard
and
Tiffany
made
me
feel
secure,
safe,
and
excited
to
move
forward.
I
am
extremely
grateful
for
their
expertise,
professionalism,
and
dedication
to
providing
exceptional
customer
service.
I
highly
recommend
working
with
them
and
the
Hanover
property
management
team.
1 person found this review helpful 👍