I only purchase feeders and basic soils for amphibian care from here, so this review probably isn't helpful for non-amphibian owners. Overall, this location seems to regularly and frequently be out of coco-soil and insects, except for super worm cups and loose crickets in a big bin behind the register. Most prepackaged cricket containers are over 75% dead, sometimes 100%. Stacks upon stacks of stinking tubs will sit on the shelf for weeks sometimes, so it generally isn't worth looking through them. This is similar for dubia roaches and generally true for the islander roaches. Fruit fly colonies are usually absent, but the large tubs are nice when they are available. Hornworms are hit or miss. If you want super worms, though, there's always like 20+ tubs of them. The fridges are usually stocked to the brim with meal worm cups, which tend to be almost full of living worms. The calciworms are 0/5 in having a single one alive in my multiple attempts to get some. Wax worms are rare, but are similar to the calciworms, but occasionally you'll get a cup that has some alive in it. The earthworms are generally good, but check any containers that are over two weeks old because they are sometimes full of ice or dead worms. Medicines for amphibians are often missing. Supplements are generally stocked. UV bulbs and heat lamps are in great supply. Water bowls, moss, tank wraps, and fake plants are always available. As for the amphibians themselves, it's generally slim picking for anything besides tiny pacman frogs and elusive tomato frogs that I can't ever seem to spot even though their tanks have bugs in them. The very rare White's Tree Frog or Egyptian Toad will be available, but rarely more than once or twice a year. The cricket bin behind the register is great. Outside of delivery problems, it's always stocked and you can get dozens for a good price.

Wonderful place. Of course my pup wanted to keep picking things up. His 1st time in the store.

Do not buy crickets here! First of all they never have enough (wonders how they feed their own reptiles). I prob lost 40$ over last 4 months in cricket deaths. These crickets do not live in their habitats as they die very quickly. Go to that fish place in Lancaster. 500 crickets for 20 dollars compared to like 150 at petco for 20. Plus they live a week and a half or longer with proper care.

I would not recommend this store this store has rude employees always on their phones and very disrespectful. I had a groomer named Emma and she should not be allowed to work there at all she does everything so wrong. I took my dog to get cleaned and when I got it back the ears were dirty just everything wrong. I would not book with that Emma girl or anybody there again. Petco owners if you are reading this you gotta fire that girl they wouldn’t even clip my dog nails. She was very disrespectful and had an attitude. I would say she’s one of the worst groomer in that store. Emma needs to get fired immediately and some of the others employees too cause that’s not acceptable.

I'm giving 5 stars because of Rashad in aquatics. Beyond knowledgeable, helped me set up my sons tank. Had an answer plus some for every question I had. I'll be strictly using their aquatic section just for Rashad. Love!

Came for curbside pick up order. After waiting for 20 minutes, went into the store to just get it. Looked like they only had like one person there as another customer was already at the checkout register and had to ring the bell twice to get somebody to come check them out. All this putting shareholders over anything else has to stop. Spend the money and hire & pay an adequate level of staff.

Groomers not willing to clip my dogs nails. My dog has been to several groomers who have all been able to cut my dog's nails, but I decided to try Petco for the first time today. Will not be coming back as they refused to cut her nails because she was nervously squirming on the table but not acting aggressive. Other groomers have been able to cut my dog's nails with some patience but these groomers were not willing to put in an effort and gave up after less than a minute.

My mother bought this snake there. Sales staff went above and beyond with helping her. Thanks to everyone that assisted my mother with her purchase. Very knowledgeable and friendly

I want to thank the staff that was working tonight that helped me and my daughter set up a whole terrarium type of thing for hermit crabs she just got at the beach. The staff member was extremely educated on hermit crabs and was very very helpful and I cannot thank that person enough. I'm so sorry I didn't get his name but he was excellent and even the cashier was extremely nice and very helpful. For being so late at night and almost at closing time, they had the best attitudes. I highly recommend coming to this particular location. Kudos to these amazing people. Management needs to know about them!!

Received detailed service and attention to my pet needs. Easily tied up our salesperson for about two hours getting our rabbit and fish items taken care of. Our helper took the time to answer all questions and give us complete attention to detail and compressive care with our purchases. I could not ask for better service, patience and prices. 🤗

Had a horrible experience. Bought some pet mice from this location. 3 weeks later, noticed 1 had fur loss and blood in her ear. In accordance with their warranty, took her back to have a vet look at her. 3 days later, I followed up to check on her well-being. They didn't even know they had a mouse in their care and hadn't fed her. The next day, they took her to a vet and felt she had been in a fight with another mouse, but that she was doing "well" now. They were going to keep her for a week and put her on antibiotics. We frequented the store to check on her well-being and each time, was told she is doing well. A week later, we got a call to pick her up, and was told she was doing excellent. 3 hours later, went to get her and discovered that she was barely moving and that she had chewed off her 1 paw, something no one noticed for the 10 days they had her. Next day, was told the only chance of success was to amputate her paw, but that Petco was not willing to pay that expense (even though it was covered by their warranty). Over the next 48 hours, Petco was unsure of what to do next, and the mouse died in their care. I submitted a complaint with corporate and was told to expect a follow-up in 24 hours, which still hasn't happened. I've followed up multiple times asking what corporate was doing about the situation, and each time asked me to wait another 24 hours citing the manager had not responded. This complaint, which is still open, was filed 7/7/2023. My family is devastated at the lack of attention it gives to pets placed in their care and appalled at their refusal to follow their own warranty. We have asked that animal cruelty charges be filed by local authorities.

Erika was great! She very approachable! Will be going to her again.

We take our dog Champ to get groomed by Erica atleast twice a month, or when we don't have the time to take him to tractor supply. Erica is great with Champ and I would recommend her if you are looking for a gentle groomer!.

I went in for live bugs and almost ALL of them were dead. In some containers they were ALL DEAD and still charging full price for dead insects!! They need to STOP ORDERING these in quantities that they can't take care of. I'll go out of my way and drive to That Fish/ Pet place rather than buy them from Petco.

Completely disappointed and irritated with lack of care in the reptile dept. 90% of the "to-go" bugs are dead. Not to mention lack of supplies. To top it off the crickets I got from the tub behind the register had mites and now I'm dealing with a infestation in my lizards enclosure. So thanks for the headache and ignorance you have shown.

The store is tiny and very poorly organized. The employees were nice but not doing work. I placed an online order that said it would be ready in an hour. I didn't get a ready notification so drove out there. I saw a total of four employees standing around talking up front. The store was quiet and only one other customer was there. After finding my dog's toy in an aisle that has only harnesses in it, I went up front and paid and left. There is no reason my item wasn't grabbed for pickup. There is also no reason it should be set (properly) in an aisle with harnesses. The available clean-up stations were nice. The store was well-stocked and generally clean.

The aquatics section was... dismal. A lot of dead fish, fish with clear parasites, a lot of neglect. I came here looking for some new shrimp but was heartbroken by the state of the tanks. It's not good. Rest of the store seemed fine but I'd steer clear of the aquatics section.

Leanne is amazing! I was so worried to bring my dog to a groomer and he was on his best behavior. She was able to get his nails and everything! Best service ever

Always helpful staff. The store is typically clean and organized.

Well, the lizards were cool and who knew we have neon genetically modified tiny little fish. Lots of nifty little aquarium brick a brack. The puppies seemed to be groomed with care too.

Great selection ..... lots of items on clearance like Hills Science and stuff!!! Great service unless it's truck day then it's packed with barely any room to move but other then that it's a great Petco!!!

Needed supplies for the doggy. And son left with a fish.

Huge place and staff are friendly and helpful. They have a seevice center for pets for grooming etc., what caught my attention is they have this sweet treat stand that looks like your in a fancy bakery shop. Although most of their items I must say are expensive!

I have a mix of pets & can get everything I need . Very helpful staff..

I liked there selection of fish not too smelly only downside was someone told me to get the wrong size filter so i initially liked most of my fish!!! Thank God for the 30 day policy... Love it!

Worst PETCO ever, products just laying around and a staff that’s WAY more interested in their phone than the customer, literally hiding in a back corner blatantly screwing off. PETCO should be embarrassed by this store…never EVER going back

**SHOP ONLINE FIRST** The item I was looking for has a 25% upcharge if you just pick it up off of the shelf. For me that was ~$11 more than the msrp and what their competitors charge, but also more than what what their website said which led to time wasting confusion. So, if I'm looking to browse I'll go somewhere else. If I'm shopping online I'll stick to chewy and Amazon.

I purchased Blue Buffalo Blissful Belly cat food to nurse my cat back to health. The staff at my local PetCo was very helpful, knowledgeable, and courteous. PetCo is where I go for pet food and supplies!

Great until I saw some creep buying mice to feed his snake Not sure how i got out of there without taking the sweet mommy cat and her baby. So adorable.