5/5 Rhett C. 2 years ago on Google
We're
not
talking
about
a
pint
of
beer
or
an
appetizer
here,
so
a
detailed
review
is
appropriate.
After
all,
details
are
an
important
"facet"
of
jewelry.
(womp)
I
took
my
wedding
ring
here
to
get
it
resized
and
I
would
recommend
any
of
my
friends
or
family
to
seek
out
Lee
Michaels
for
their
jewelry
needs!
As
I
was
walking
in
I
was
warmly
greeted
by
a
small
group
of
the
Lee
Michael's
team.
The
hustle
and
noise
of
the
mall
faded,
giving
way
to
an
atmosphere
that
was
elegant,
but
still
comfortable
enough
for
a
guy
in
a
t-shirt,
like
myself.
I
began
working
with
Jeff
to
describe
what
I
was
looking
for.
Even
though
I
had
no
prior
experience
with
jewelry
customization,
I
felt
very
comfortable
and
well
informed
as
Jeff
walked
through
the
process
with
me.
First
he
performed
a
brief
but
detailed
inspection
of
the
ring
and
began
noting
things
about
the
ring
that
stood
out
to
him.
He
was
noticing
details
I
was
unaware
of,
but
now
appreciate.
Having
bought
the
ring
from
an
independent
jeweler
online
and
overseas,
this
was
the
first
time
I
had
the
benefit
of
a
professional
walkthrough.
Jeff
worked
to
make
sure
that
he
understood
my
concerns
about
the
way
it
fit,
then
checked
and
rechecked
the
size
of
my
finger.
As
I
went
through
my
naive
questions,
he
carefully
listened,
and
then
explained
the
resizing
process
with
clarity.
In
particular,
I
was
reassured
with
how
he
took
notes
about
the
small
details
that
were
important
to
me.
We
went
over
timing
and
next
steps
and
I
was
able
to
leave
with
comfort
that
my
ring
was
in
great
hands.
The
resizing
was
finished
ahead
of
schedule
and
the
results
were
great!
When
I
picked
up
the
ring
we
reviewed
the
fit.
It
seemed
fine
to
me,
but
since
this
was
the
first
time
I
had
worn
a
ring
in
over
25
years,
it
was
naturally
different.
Rather
than
taking
the
opportunity
to
dismiss
my
unfamiliarity
prematurely,
he
explained
what
to
consider
when
evaluating
the
fit.
Customer
education
is
a
factor
of
service
that's
easy
to
to
lose
sight
of,
but
it's
just
another
precious
detail
in
the
Lee
Michael's
experience,
I've
learned.
I
left
feeling
good
about
the
fit,
and
feeling
even
better
knowing
that
if
concerns
came
up
later
I
could
return
knowing
that
I
was
in
good
hands.
We
look
forward
to
going
back!
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