1/5 BeautebyJenna 2 years ago on Google
I
came
here
a
couple
of
days
ago
to
return
some
items
that
I
purchased
online
that
didn't
work
out
for
me.
Upon
entering,
I
headed
to
the
men's
department
to
find
an
available
register
and
found
one
fairly
quickly.
The
cashier
who
was
there
didn't
acknowledge
me
and
I
soon
noticed
that
she
had
been
assisting
another
customer
nearby.
I'm
pretty
understanding,
and
I
felt
that
although
she
was
helping
someone,
she
could
have
greeted
me
and
asked
about
what
I
needed.
I
had
to
initiate
a
conversation
with
her
for
assistance
because
I
was
willing
to
wait
until
she
finished
with
her
customer
to
do
my
return.
She
called
someone
else
over
and
this
cashier
proceeded
to
tell
me
that
women's
clothing
and
shoes
should
be
returned
in
their
respective
departments,
but
that
she'd
process
my
clothing
return
as
a
courtesy.
I
had
two
receipts
for
items
but
didn't
bother
to
mention
it
because
at
that
point,
I
decided
against
"inconveniencing"
them
further.
Went
to
the
shoe
department
to
to
return
the
shoes
and
found
myself
waiting
since
the
cashiers
were
also
helping
customers
on
the
floor.
Another
customer
approached
and
asked
if
I
was
waiting,
to
which
I
responded
"yes".
Shortly
thereafter,
a
manager
approaches
and
asks
the
other
customer
if
she
has
a
return.
I
thought
that
was
strange
because
I
was
actually
standing
on
line
and
this
customer
was
off
to
the
side
a
bit.
The
customer
was
kind
and
mentioned
that
I
had
been
waiting
and
the
manager
told
us
that
we
can
return
our
shoes
at
ANY
register.
At
this
point,
I
was
annoyed
to
say
the
least,
but
I
went
into
the
handbag
section,
which
was
comparatively
less
busy
and
approached
another
associate
to
assist
with
my
return.
I
was
immediately
greeted
with,
"are
you
returning
a
handbag?"
I
told
her
that
it
was
a
pair
of
shoes
and
she
started
directing
me
back
to
where
I
came!
I
told
her
that
the
manager,
now
at
the
register
in
the
shoe
department,
told
me
to
return
it
at
any
register.
The
cashier
told
me
that
she
would
once
she
was
done
helping
her
customer.
Here's
the
kicker:
I
heard
her
approach
said
customer,
and
she
was
told
"I'm
being
helped
already."
I
don't
like
to
make
assumptions,
so
I'm
going
to
give
them
the
benefit
of
the
doubt
and
classify
these
employees
as
inept
and
lazy,
not
racist.
However,
I
would
be
hesitant
to
return
to
this
location
again
and
I
will
be
forwarding
this
review
through
the
appropriate
channels.
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