1/5 Dorian S. 6 months ago on Google
UPDATE:
as
of
12/5/23
Per
an
email
from
our
salesman...
"...the
owners
have
offered
a
discount
of
$200
for
removal
of
the
review."
I'm
pretty
sure
they
just
offered
me
a
bribe.
It
makes
me
wonder
how
many
other
bad
reviews
they
may
have
received
before
and
people
took
the
bribes.
It
makes
me
question
their
rating.
ORIGINAL
REVIEW:
I
like
my
cabinets,
but
the
reason
for
my
low
review
is
the
service
(our
really
the
lack
of)
provided
by
this
company.
As
you
can
see
our
invoice
was
dated
on
9/9/23.
We
received
some
type
of
Memorial
Day
discount.
I'm
going
to
state
now
that
I
would've
preferred
to
spend
a
couple
extra
thousand
dollars
to
avoid
all
the
headaches
these
people
caused.
My
wife
and
I
were
going
through
IVF
and
we
had
a
transfer
date
set
for
11/20.
We
wanted
the
kitchen
done
before
then.
Per
the
salesman,
the
company
was
to
come
out
and
measure,
and
the
cabinets
would
be
made
and
installed
within
2-3
weeks
with
an
additional
3-5
days
for
the
installation
of
the
countertop.
It
took
them
20
days
just
to
come
out
and
measure.
We
were
assured
at
this
time
along
with
many
times
after
that
everything
would
be
done
by
specific
dates.
I
have
the
emails
to
prove
it.
On
9/29
a
man
came
to
measure.
So,
we
figured
by
the
timeline
they
gave
us
the
cabinets
would
be
delivered
and
installed
by
10/21/23.
Without
any
proactive
communication
by
the
company
we
continuously
reached
out
to
them
to
receive
updates.
We
demolished
our
kitchen
with
the
previous
expectation
(set
by
them)
in
mind.
We
finally
received
a
response
on
11/2
that
the
cabinets
would
be
delivered
and
installed
on
11/8.
We
were
without
a
kitchen
for
two
weeks
at
that
point
and
it
was
now
going
to
be
nearly
three
weeks
or
more
by
the
time
the
counter
was
going
to
be
installed.
We
got
them
to
deliver
the
cabinets
on
11/7
and
the
only
installed
the
base
cabinets
so
that
the
counter
person
could
come
and
measure.
11/8
the
wall
cabinets
were
half
installed
and
there
were
problems
with
hinges,
doors,
handles
were
not
installed,
and
there
were
problems
with
the
panels
(wrong
size).
For
the
next
few
weeks,
we
didn't
get
any
answers.
We
made
call
after
call.
Nothing
was
being
done.
I
eventually
filed
a
claim
with
the
BBB
(Better
Business
Bureau).
They
contacted
the
company
and
then
that
is
when
it
became
an
even
bigger
joke.
The
"General
Manager"
who
claims
to
be
on
the
Board
I'd
Directors
for
the
company
(I
have
the
email)
made
more
promises
of
timelines
that
were
going
to
be
met
and
that
he
was
going
to
do
an
internal
audit
and
find
out
where
the
breakdown
in
the
company
happened
and
then
we
basically
never
heard
from
him
again.
We
called
more
and
more
and
everything
was
eventually
completed
on
11/30/24.
Just
short
of
three
whole
months
from
when
we
purchased
the
cabinets
to
when
they
were
completed.
It
was
at
least
a
month
without
a
kitchen.
We
had
to
transfer
embryos
during
this
and
I
feel
that
the
stress
may
have
led
to
her
not
being
able
to
hold
the
pregnancy.
