1/5 Alexandra van G. 1 year ago on Google
Manager
and
staff
are
rude
and
unhelpful.
I
asked
for
help
because
I
just
lost
my
father.
I
am
moving
my
mother
in
with
me
and
she
really
needs
a
comfortable
chair
in
her
room
to
make
it
feel
more
comfortable
and
because
she
has
back
issues.
I
called
to
see
if
they
could
help
her
by
bringing
the
order
out
so
she
would
not
have
to
wait.
The
person
who
took
the
call
kept
repeating
her
questions,
as
if
she
was
not
paying
attention.
She
asked
me
my
name
three
times,
item
number
three
times
and
had
me
repeat
that
the
item
was
a
swivel
chair
several
times
as
well.
I
told
her
that
this
was
becoming
frustrating.
I
asked
if
she
could
hear
me
OK.
She
decided
to
pass
me
onto
her
manager.
I
asked
the
manager
if
she
could
hear
me
OK.
They
told
me
they
needed
15
-
20
minutes
to
look
for
my
order
and
call
me
back.
I
replied
that
my
Mom
is
on
the
way
and
asked
if
that
timeline
could
be
expedited.
I
fully
realize
appreciate
that
it
may
be
busy
and
that
I
am
not
the
only
customer.
I
specifically
asked
if
I
should
just
have
her
come
back
at
a
later
time.
My
goal
is
to
minimize
the
wait
time
for
my
mother
who
just
lost
her
partner
of
40
years,
because
running
even
the
most
basic
errands
can
be
an
extraordinary
task
after
a
loss
like
this.
My
disappointment
comes
from
the
poor
communication
from
the
store
and
lack
of
empathy.
I
was
asking
for
a
favor
due
to
circumstances.
They
not
only
did
not
listen
to
me,
but
made
no
effort
to
help.
Now
I
will
have
to
return
to
the
store
for
a
second
time.
In
the
scheme
of
things,
not
a
big
deal.
However,
I
live
30
minutes
away
and
specifically
selected
this
store
because
they
had
the
item
available
for
same
day
pick
up
and
like
I
said
above,
even
the
smallest
errands
are
difficult
after
the
loss
of
a
parent.
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