I would like to say our first experience with the grooming dept. From making the appointment to the text on appointment time. Amanda greeted us and Catrina was his groomer. Coming from PetSmart this was a whole other type of service. Exceptional and great customer service and explained everything very thoroughly. When we picked him up his groomer explained everything and was wonderful. We will be repeat customers . Thank you for your wonderful work and everyone’s kindness.

Rude cashier- white- ponytail- female. I waited in line to get help with a dog tag. When I got up to her she wouldn’t help me. She told me to go over to the machine and took the next customer. I said I needed help over there. She refused. I said I had waited in line and it was my turn and I needed help. She said she would call someone. But she didn’t and proceeded to ring up the next woman in line. She said she couldn’t leave the register, which was untrue because she hadn’t been there when I came in and when she left later. When she was done she called someone, who happened to be the manager and she helped me. The original woman said I was rude to her- no- I was just wanting to be helped and she refused! I used to shop here all the time till Covid. Then they had no merchandise and no help to put it out when it did come in. Won’t be back!

Great Pet Store. Friendly, good prices. I was able to find all I needed & more. Good place Check them out.

Never have a good experience with this location. Ordered for delivery and was not sent an email before hand to let me know my order was on the way. I was not home when I got called that my driver was outside with my order. He was upset because my gate was locked, but I had no way of preparing for the order without a time window. After him yelling at me that it was heavy I told him he could just leave it outside my gate because no one was home to receive it. He called me back shortly after hanging up and yelled at me again that the order was heavy but he tossed it over my gate. He blamed me for the pain he was feeling from his recent hip surgery, even though I told him he could just leave it outside. I didn't receive an email about my order being on the way until after I received my delivery confirmation, which was sent about 2 hours after the actual delivery. I feel like the store should have added some warning about the size of the package so the driver could reject if he felt he wasn't up to it. Instead I got yelled at on two different calls for something out of my control. It also would have helped to get an email that my order was on the way so I could actually leave my gate unlocked for the appropriate delivery timeframe. I don't feel comfortable leaving it open all day. This is the second unpleasant delivery with this location. The first time I had to call to get my order sent because they forgot to send it out. When I've gone in person I've received dirty looks from one of their cashiers. The entire team is unprofessional and just stands around gossiping.

I love this store for pets. I've been coming here for more than 20 years.

Your employees are helpful and kind. I was looking for a proplan dog food for my dog, a male employee started helping me and he was so sweet and listened to my crazy complaints about why my dog needed that specific brand and flavor. We were finally able to find it after searching for a bit, its hard to find nice genuine people anywhere now a days.

Great little store with frequent deals on some quality brands of food...staff is great.

The staff at Pet Supplies Plus in Elmwood Park are always knowledgeable and helpful. The birds they have for sale seem healthy and happy. They always have what I need for my 2 pet birds.

The customer service member was very helpful and signed me up for the awards program. I will definitely be back as this is now my first choice for my pet supplies. Thank you for such an enjoyable experience!

Pet Supplies Plus goes above and beyond for their customers. Thank you so much.

It's a smaller store, so less variety and items. Most of the staff is very friendly and helpful. Prices are not on the low end.

I love this pet supplies location also love the fact that they send you coupons which is really helpful these days such as safe 30% off your total which I saved $30 and $30 goes a long way thank you to the staff at Elmwood Park you guys are great thank you

Persons working at the store work word cordial and very very helpful. that's why I go to that store. thank your personnel hope they are acknowledge as great workers.

The local pet store, calm and clean with good prices. Very standard excellence, nothing stands out as too much or too little. I hope all the missing pets on the bulletin board are found promptly

Staff is friendly and knowledgeable. Products are stocked and aisles are easy to navigate. Good variety of fish most of the times I've been there.

Fairly large store in a mini mall by Harlem and Bloomingdale in Elmwood Park. Huge selection of pet foods, supplies, toys, accessories, bowls/dishes, OTC meds and vitamins, grooming items and more. Very neat and organized with aisles free from debris and easy to navigate. Small selection of hamsters and reptiles, fish wall was of decent size with basic colorful fish. The birds is what had me feeling a bit uncomfortable...they are contained in small glass boxes and they were moving side to side on their perch sticks. Birds have wings, they are supposed to FLY, not pace side to side on the only stick in their glass box. I inquired about their "exercise" and was told they get taken out so they can fly around. Not sure exactly how true that is, but hopefully those birds that fluctuate in price range, are able to actually get several opportunities throughout the day to stretch their wings and fly ~ just as God has intended them to do. I am now over 3 hours from visiting that store and I am still frustrated over the fact that those beautiful birds are kept in glass boxes. Hopefully they get bought soon so that they can be well taken care of and flap their wings and fly.

It was my first time in the store. I only needed to pick up a bakery item so didn’t take the time to walk all around. The store looked very clean and organized from what I saw though. Checkout experience was very easy and fast. I’ll be back!

I like this store. It's clean and they have lots of options to choose from plus consistent sales. The employees are helpful, friendly, and polite! They're also patient while I search for codes on the Instagram app (yay for useful sales!) or return something my cats decided to reject. Even the guys who stock shelves in the cat food section ask if they can assist me. Always a good in-store experience. P.S. I just had them deliver a shipment to me and it went very well. Easy too.

Always great staff that are willing to help people out...large food selection for all animals. They also feature a nice aquarium area with fish and other aquatic animals. Beautiful bird selection bit cone with cash because they are not cheap. Enjoy!

I went on a friday evening and the staff was not extremely knowledgeable. But hey, they were just kids and they tried. I have gone other times and received much better help and advise. I do like this store.

Im a new dog mom and really love Pet Supplies Plus. I've had cats for years but always went to the big pet stores and regret not coming here sooner! Love online ordering and everyone there is so friendly.

Way better selection for cat stuff compared to the local pets smart. Good sales too!!

I had not been in here in a few months and when I went in for a visit today, the place looked pretty ragged. I found out that the store is under new management and I have to say that it has really gone downhill since my last visit in January. I would recommend their Elston location over this location over this one. When I came in today, no one greeted me, nor did they seem to care that I was in the store. No one even offered to help me get my Dog food to the car. The Elston location at least caters to their customers needs. Went back again this week and almost had a stack of fish tanks, that were not secure, fall on me. Their rawhide bins had dead bugs in them and one of the employees mentioned a rat problem. This store has gone downhill in the last 6 or 7 months.

I had a very good experience shopping for my cats. Everyone was friendly, when asked for help they jumped up and helped. Awesome job guys

Helpful staff 👌 clean store has it's own parking. They are good about price matching with a 😃 smile!