Abbeycroft Leisure image

Abbeycroft Leisure

Gym Sports complex Recreation center Swimming pool Leisurecentre

One of the Most Reviewed Gyms in West Suffolk


Address

Ehringshausen Way, Haverhill CB9 0ER, United Kingdom

Website

www.acleisure.com

Contact

+44 1284 757473

Rating on Google Maps

4.30 (439 reviews)

Open on Google Maps

Working Hours

  • Sunday: 8 am to 4 pm
  • Monday: 6 am to 9 pm
  • Tuesday: 6 am to 9 pm
  • Wednesday: 6 am to 9 pm
  • Thursday: 6 am to 9 pm
  • Friday: 6 am to 9 pm
  • Saturday: 8 am to 4 pm

Featured Reviews


Frequently mentioned in reviews: staff (8) equipment (7) members (7) play (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Kris T. 8 months ago on Google
    Update: Thank you for the email address Abbeycroft, which I have used but you have no acknowledgement email and I have head nothing since I sent my email on the 3rd of August. If I could award you less than a star I would, as the situation is beyond a joke and as a service provider Abbeycroft leisure is failing its loyal customer base. With regards to the equipment the Haverhill gym now has only 3 of the 8 upper body machines in working order. Seated row has been out of use since June 9th Shoulder press was out of use from Dec to mid-July, fixed and is now out of use again. Chest press was out of use from Dec to mid-July, it was fixed enough to work then become faulty again then use able and is now yet again out of use. Abdominal machine has been out of use since mid-July. Lat pull-down is again a machine that was out of use from Dec to June, but is yet again out of use. ***** Unfortunately nothing has changed, other than those that work at Haverhill Abbeycroft leisure centre. At the point of this review the gym has had equipment, which has not been maintained/repaired within the last 8 months. Management have been contacted, but fail to reply to explain why the gym equipment fails to meet the basic needs of it's paying members. This failing is not acceptable and anyone looking for a gym should try one of the cheaper competitors in the local area.
    3 people found this review helpful 👍

  • 4/5 Emily T. 1 year ago on Google
    I use the soft play here at least once a week and have always been satisfied and the staff have always been pleasant. It was a let down today though as I took my 16 month old and the toddler area was full with much older kids who were creating so much chaos I couldn’t safely let my toddler play in there. The safety door kept being left open and the shapes in there were getting thrown about. It wasn’t fair that the older children were aloud to completely overrule the area. The girl on reception kindly gave me a refund no questions asked but it was a disappointing visit sadly!
    1 person found this review helpful 👍

  • 3/5 steve s. 9 months ago on Google
    Good cardio machines, excellent fitness classes and swimming sessions represent very good value for money, however it is badly let down by the resistance machines of which many no longer work and are out of order. This has been going on for a number of months now and they appear no closer to getting fixed despite members being told repeatedly that it is being looked into. Very friendly staff and overall very good value for money considering membership allows the individual to use the leisure centres at Bury (great gym equipment which is brand new and all works) Newmarket, Sudbury etc. If you want fitness classes this is the place for you - if you want resistance machines and free weights you may wish to consider Pure Gym until Haverhill Leisure Centre gets all the broken equipment fixed or preferably replaced.
    1 person found this review helpful 👍

  • 5/5 Aaron M. 2 years ago on Google
    It was so good ! Rather empty, very clean, tonnes of different routes and obstacles to tackle. My little one loved it ! .... to be honest I didn't mind it either ! Haha I was shattered though. Rather hot and lots of climbing to do ! It was £5.60 for my little one to get in (under 3) 11.30 am till 1pm. Good value I felt ! Happily go again ! Might make it a weekly treat
    1 person found this review helpful 👍

  • 2/5 Matt L. 6 months ago on Google
    Was a member for over a year but the situation became beyond farcical whether it be the pool being below a temperature that you would deem acceptable to gym equipment being constantly broken whether that be weight training or cardio - shame to see a local facility fall into such disrepair. The squash courts are old and tired with one now used for table tennis which is crazy. I was paying north of £35 a month to be limited to a handful of machines. Feel sorry for the staff who were always helpful. I've since taken my membership elsewhere.
    1 person found this review helpful 👍

  • 5/5 Carol V. 9 months ago on Google
    Took a service user for the I can swim session. Staff were amazing, helpful and understanding of special needs. Offered support whilst swimming. Access to pool was easy for someone unsure of their footing. Nice clean changing rooms. Will use again.

  • 1/5 Carrie S. 8 months ago on Google
    absolutely mortified to the rude ‘ cafe staff ‘. Order 2 Cheesey chip kids lunch box. Says half hour wait. Which is fine. An hour passes, I have to go approach them who didn’t care. Stale bread. Cheesey chips eventually turned up. Slammed on the table with no words coming from your staff members mouth. £50 for what? Messy dirty tables whilst staff members stand chatting moaning about customers. Great work.

  • 1/5 Martin A. 8 months ago on Google
    Have to say, i cant comment on other facilities within the centre but the gym is failing...how you are supposed to inspire new members and keep existing members happy, when every other piece of equipment is either knackered or broken. There is a definate similar theme to AC leisures customer services correspondance...that to seems to be broken having sent several emails on this subject with NO responce. Staff there are great though, but they must squirm with embarassment showing people round and must be bored silly with gym members complaints!

  • 5/5 Valentina A. 8 months ago on Google
    Love and big softplay. Choice of food, kids food and hot drinks. Please note that is a free parking , just add the car reg inside at the entrance.

  • 1/5 Phoebe T. 9 months ago on Google
    Made quite a drive to come here with my 2 little girls in the summer holidays. They were really excited and had checked the swim timetable prior to leaving. On arrival we were told the swimming pool was closed due to lack of staff, there was no notification on their site. We were all so annoyed. Counter also wasn't working to take payments for soft play. Awful experience and we shouldn't have wasted the petrol or effort. Complete wasted trip and naff start to holidays with grumpy kids. Thaaaaanks.

  • 5/5 Matt F. 7 months ago on Google
    Had our daughter's birthday party here. Staff were great, marshalled the soft play for us well. We privately hired the soft play, when a few kids not in the party bowled in there they removed them with the minimum of fuss. Was very clean and not extortionate in price.

  • 5/5 Tim M. 4 years ago on Google
    Great soft play available here, payable by session. Think it is the highest one I've seen. Very clean and new looking. Good café next to it. Not masses of seating available but we got there early and had it almost to ourselves.

  • 3/5 Carlos R. 6 months ago on Google
    Most stupid "rule" still in place after all these years!... parents/children must remove shoes to go into changing rooms area, BUT... coaches and most staff wear there outdoor shoes anyway.


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