Just went here to get my watch repaired. They repaired it and the service was great. They were friendly and quick. I also liked that they gave you the option to pay for the service or donate to St. Jude’s. I’ll return for sure.

Horrible service at the door. Immediately got sassy attitude from the man making a waiting list back in November. I had a stone loose and after picking it up it was still loose and not fixed (that's the only thing I came in for) I didn't want to have to make another 1 hour trip from Washington to get atittude again so I've been without a ring on my finger for more than half a year now. Next time don't be telling your clients that have spent close to 30k at your store in a sassy voice "yeah hi, you better be prepared to wait 45 min or come back another day." - the moment I walk in. It's not the wait... I'm fine with waiting, as expeted. It's the tone and presentation of how he said it because I was wearing swears whilst running errands maybe? I saw his judging eyes. Just rude.

Amazing selection and service!!! I can’t say enough good things about the team at Jared Hillsboro, specifically David, Bambi and Tamara! I purchased my wedding ring there year’s ago and I ran into an issue where it needed to be repaired. David and Bambi went above and beyond to not only honor my warranty, but to also make sure I was updated throughout the process and I received my ring back even sooner than anticipated! My ring is so important to me and to know that a company will stand by its warranty, deliver best in class customer service and also go out of their way to make sure everything is perfect-I couldn’t be more thrilled. This is the ONLY place that I will refer my friends and family for their jewelry needs and my brother and his wife also bought their rings from Bambi and David, and were also blown away by how well they took care of them. Also, for those who have not been to Jared, they actually have jewelry technicians in the same building which makes re-sizing, fixing a loose diamond or whatever you need much more convenient than other jewelry stores where they have to send it out for several weeks and sometimes longer! I give Jared Hillsboro five stars and David and Bambi are the best!

Poor quality. Awhile back, I brought in a beautiful Platinum diamond ring to have sized down and during that time period, I bought two rings. The platinum ring was to be sized down and somehow, not only did they destroy the center diamonds, but thinned out the thickness of my platinum ring. They did replace the diamonds in the end, but the ring is thin and did not fix the platinum ring back to it’s original thickness. I have tried to move past this horrible experience. But now, I have a new ring that I purchased - white gold that looks yellow because the quality is so poor. Too much nickel? I’ve never had this happen with my other rings purchased from competitors. The second ring purchased broke in half- no, I will not take it there to get fixed. They broke my trust and I’m very unhappy with my entire experience and my beautiful ring ruined because they did such a horrible job sizing.

Great team who took 30 minutes to fully help us. We have shopped at this location for years and will continue to come.

Great service! Donna and Sam from the Hillsboro location helped me so much to get the ring for my fiancé and it was just so perfect! Will highly recommend.

Tamera is amazing, but the whole staff really is. My fiance wanted a special fing, not the usual boring mens wedding ring. This was a challenge with his size being a 15. After over 10 stores I went to this Jared's. Best service we had! Not only did he get his dream ring. The process was smooth and fun! And they stayed in the budget I told them. I'd give more then 5 stars if I could. Highly recommend!

Went to Jared to get a wedding band. Walked out of there with a wedding band and necklace. Tamara was great. She was friendly, attentive and helpful. My husband and I will definitely be back and we will definitely recommend the place.

I loved the customer service and quality. BUT was very disappointed when my fiancés ring sat there 3 extra days because We never received an email, text or phone call letting us know that it was ready for pickup. Luckily I called to check on it. Then was told that it’s been ready for days. Other than that, the experience has been great.

Bambi and Tamara were so welcoming and helpful when it came to picking out a replacement wedding ring I've never had customer service so good in any other Jewelry store. Definitely recommend to anyone.

Had a wonderful experiance with Jared, relatively my first time shopping for fine jewelery, and they were kind, not pushy and took the time to educate me and assist in decision making. Kristen R was so sweet and saw me through every avenue for weeks as I decided. She is very knowledgeable, professional, and honest. I didn't end up going with them now and they didn't charge a dime for the service. I certainly plan on going back in the future though. Would definately recommend.

This place is amazing!!! Kristen was so patient with us until we found the perfect stone and ring! We couldn't be happier with both the service and product

Excellent experience from beginning to end. My husband and I really know nothing about jewelry. We knew what design we wanted. Bambi and another employee helped us from beginning to end. Even repaired another piece of jewelry we brought with us, and gave us so much advice and information. There was a gentleman suited up and cleaning all surfaces the entire time we were there. Meticulously clean! We will definitely be back and highly recommend this shop for all first timers. Thank you to all who helped us!

Well, I had an absolutely 5 star experience. I was serviced by Tamara and David for both my transactions. I couldn’t have hoped for anything better, and got exactly what I needed.

We worked with Tony to custom design my fiancés wedding ring and we are so excited! We can’t wait until it’s completed because it’s like a dream coming true! It has been a very positive experience overall throughout the whole process and I would highly recommend Jared

Best customer service I’ve had in years. I had no idea what I was looking for but Bambi helped me find the perfect ring to fit my budget and I was in and out within 30 mins or less! Thank you so much.

Update: After giving an initial 1-star review because of the below experience, David reached out and took the time and effort to help me come up with a satisfactory solution. I especially appreciated that he asked me what I would prefer as an outcome instead of just jumping in with what was going to be easiest for the store. I felt like he really listened and was empathetic towards the situation. Thank you David for turning this experience into a more positive one. --- In June 2021 my husband purchased from Jared a lovely tanzanite bracelet for me as an anniversary gift. For several years prior, I had been daily wearing a different bracelet (also an anniversary gift) but it became lost as it rolled off my wrist while removing a piece of clothing. Unfortunately by the time I had realized the bracelet was gone, even after trying to retrace my steps, I never could find it. The original bracelet had meant so much to me and I had been so disappointed to lose it, so it was especially sweet to receive this beautiful new bracelet as a replacement. However, because of having lost my previous bracelet due to it being just large enough to roll off my wrist with a little pressure, it was very important to me to not wear this one until it was properly sized. Nevertheless, due to the pandemic and not going out much, I set the bracelet aside until the day I could get it shortened. This day finally came yesterday, but alas, after speaking with the saleswoman in your store, she said it would be over $300 to have this particular piece shortened (due to the nature of tanzanite, the modification would be more involved). She and I agreed that this didn't make a lot of sense based on the original purchase price of $500. She also gave me an option of purchasing $115 protection plan that would cover the cost of getting the bracelet shortened. This was certainly a better deal, but again seemed a bit expensive relative to the cost of the bracelet. While waiting to speak with someone when I first walked in, I noticed that the same bracelet is still being sold, so I asked if I could at least exchange it for something else. It had never been worn and was in pristine condition, but she said because it had been over 30 days, they could not do the exchange. My issue is not with the lovely woman who I spoke with, Dede. However I do believe more could have been done to help me without the added costs, which do seem exorbitant in this case; especially because my husband never would have purchased this particular piece if he had known the extra costs involved or had been properly educated. Unfortunately the client education and customer service in this situation really have fallen short, and I am hoping that someone who is able could help us come to a solution that honors the integrity of your business and makes us feel that we aren't just flushing $500 down the drain. I realize that general return policies have to be made with businesses, but I do think our situation is unique and worth reconsidering. Especially because we've made it clear that we'd be happy to exchange it and even pay more for something that works better for us! In your About Us page online, it says: "At Jared®, we believe in spectacular expressions of love—the more love is shared and displayed, the more there is in the world, and the better the world is for all of us." Please consider living up to the standards of your mission statement!

David welcomed us graciously into the store about 45mins before closing. He proceeded to curate the most pleasant jewelry purchase experience my wife and I have ever experienced. He was knowledgeable, polite, encouraging and very efficient. My wife chose the ring she was looking for about 10m before closing. David helped us finish the purchase, get her other ring cleaned and even take a few fun hand modeling pictures. All in all it was a very satisfying experience. Thank you, David and Jared 😀 .

I can’t say enough about the wonderful staff at the Hillsboro, Oregon Jared Jewelers. After suddenly losing my ex husband shortly before we were going to remarry after 47 years apart, I took a ring and earrings he’d given me to have redesigned to become one new ring. I found such a compassionate and helpful designer in general manager, David. He was so understanding and came up with the perfect design for the stones and my style. After 3 months of waiting, I received it today. It’s breathtakingly beautiful. I can’t thank Kristin and David enough for creating a ring that will be handed down for generations in memory of an amazing man, gone too soon. Debra Holmes Seaside, Oregon