3/5 Anusuya B. 10 months ago on Google
Hello
Team,
I
would
like
to
share
this
feedback
in
lieu
of
my
experience
at
Apollo
Spectra
of
an
operation
done
under
the
supervision
of
Dr.
Nanda.
I
am
really
hoping
this
is
taken
into
due
attention
by
the
management
and
the
necessary
measures
are
taken
to
ensure
a
good
customer
experience
in
the
future.
First
of
all,
we've
been
immensely
happy
under
Dr.
Nanda's
guidance
and
we
like
to
share
our
sincere
gratitude
towards
her
and
her
team.
She
is
not
just
a
doctor
with
expertise
but
also,
someone
who
gives
you
her
time
and
support,
with
whom
you
can
have
a
free
open
conversation.
Thank
you,
Ma'am!
😊
Second,
the
service
of
the
support
staff,
nursing
staff
is
positive
and
you're
sure
to
find
a
handful
of
them
with
a
smiling
face
&
helpful
attitude.
Finally,
I
would
like
to
share
some
points
on
my
feedback
here:
1.
The
condition
of
the
room
needs
major
improvements.
Upon
the
entrance
itself
a
patient
must
be
able
to
feel
comfortable,
however,
in
this
case
we
were
rather
disappointed
and
asked
for
a
change
which
was
also
not
possible.
We
were
allocated
room
#304
which
has
one
whole
wall
with
doors
and
window
that
has
access
to
the
balcony
of
the
pantry/washing
area.
As
such
there
is
constant
activity
and
people
coming
and
going
which
makes
the
privacy
questionable
especially
post
a
surgery
and
more
so,
if
the
patient
happens
to
be
a
female
one
2.
Despite
having
issues,
expressing
our
discomfort
the
management
in
the
ground
floor
made
their
own
judgement
and
were
not
comfortable
in
changing
the
room
post
an
allocation.
The
room
#303
was
vacated
and
when
I
requested
for
a
shift
to
the
same
I
was
told
that
it
would
having
maintanence
issues
and
that
it
was
smelling.
I
understand
in
such
a
case
it
should
not
be
then
allocated
to
any
other
patient
but
it
was
to
my
surprise
in
the
next
30
mins
itself
to
a
couple
to
whom
I
spoke
and
they
mentioned
that
they
did
not
get
any
smell.
Clearly
the
old
lady
in
the
group
floor
reception
staff
mentioned
was
misleading
3.
The
height
of
the
toilet
is
very
low
which
would
makes
it
difficult
for
the
usage
4.
There
are
no
single
grab
bars
inside
the
toilet
which
makes
it
very
risky
and
this
is
also
the
most
basic
essential
in
a
hospital
washroom
in
times
where
even
our
own
homes
have
grab
bars
now-a-days
especially
for
the
elderly
5.
Availability
of
the
staff
is
challenging
as
they're
clearly
overworked
and
understaffed.
There
was
only
one
single
person
in
the
pantry
which
made
us
keep
going
up
and
down
for
any
requirement
(the
intercom
in
the
room
wasn't
working)
and
also,
one
nurse
in
the
floor
to
serve
all
the
rooms
6.
The
quality
of
food
and
variety
definitely
needs
to
get
better.
Taste
wise
as
well.
For
breakfast,
the
upma
was
even
found
to
be
spicy
for
a
recovering
patient
who
was
supposed
to
be
on
everything
absolutely
on
a
zero
spicy
diet
7.
It's
about
time
to
change
the
housekeeping
clothing
and
make
the
patient/family
feel
it
is
fresh
and
washed.
For
eg
there
were
blankets
lying
inside
the
wardrobe
which
I
am
sure
were
used
and
left
by
previous
patients
8.
Why
are
the
serving
plates,
jugs
etc.
all
in
plastic
when
in
today's
time
it
is
advised
to
be
avoided?
This
needs
to
be
changed
immediately
9.
The
rooms
must
be
inspected
prior
to
giving
any
allocation
as
in
our
case
the
wash
basin
was
not
working
with
cold
water
Everyone
visits
the
hospital
with
a
certain
physical
and
mental
frame
of
mind
and
is
willing
to
spend
the
money
that
costs
them
a
fortune.
In
such
a
situation,
the
least
that
can
be
provided
is
a
good
service
in
return
around
just
the
basics
taken
care
of.
We
sincerely
hope
the
management
will
take
notice
of
this
and
take
the
necessary
steps
to
rectify
it.
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