We spent three nights over Christmas at the hotel. Front up, a 4* designation for this hotel is undeserving. Upon arrival we felt almost blamed by a rather unfriendly receptionist for booking four massages online, when in fact we only booked two and received confirmation for only two. Already the information sheet spelled out in detail the different charges for late check out, all depending on the final check out time. When we tried to change a day later one of the massages from morning to afternoon, again the receptionist immediately told us this could only be done if we paid an extra rebooking charge (we changed the time from 9.40 to 16.00. We ignored her and talked to the massage therapist a few minutes later and there was no charge or problem to change the time. Whatever instructions from management the receptionists must follow it feels like they need to squeeze every penny from their guests. When we checked out and paid the bill nobody asked me did you enjoy your stay or said a friendly sentence like we hope to see you again soon. These are usually standard statements and/or questions at time of departure. None of the aforementioned points are normal traits of a 4* establishment. Overall, the meals were okay, except for the meal served on Christmas Day. Meat Tartare (without bread wafers) was the appetizer, next a Hummer soup (totally over spiced, I could not eat it), next fresh Salmon covered with little junks of salt (again could not be eaten), and finally the main meal, thin sliced Duck, almost rare. Imagine, meat, shellfish, raw fish, and finally rare poultry in one and the same meal. I hope the chef is not counting soon on Gault Millau points for his creations, sadly, he won’t win them with such a combination. They possibly had to use up their stocked food because of the impending closure but this Christmas meal was truly unacceptable. Breakfast was plenty full but when requesting ketchup for eggs, it arrived about 15 minutes later (twice) after the eggs were long eaten. The waiters are friendly but obviously could benefit from a bit of training. How they tie their aprons (some nicely, others rather sloppy) to blouse tops they are wearing, some obviously no longer fitting well showing their underwear. We were told that the hotel will be undergoing a major renovation in the new year. This is positive news since the entire place seems stuck in the 1970 area with terrible wall decorations, vinyl seats etc. Small improvements in their suites would be helpful to possibly elevate the status of the hotel somewhat. An additional towel bar to hang up wet bathing suits, a second comfortable chair and a small seat in the mirror/ wash basin area would be helpful. Having a few additional clothes hangers would not hurt either. My cosmetic treatment was enjoyable and professional, so were the two massages. Both establishments seemed to be operated independent from the hotel by self-employed professionals. The pool and spa area are fine, at least in the wintertime when few guests are using them. To swim in the evening is a bit daunting with the lack of light inside the actual pool room. I do hope this time around the hotel is planning to use the professional services of an experienced decorator to create an ambiance befitting of a four-star hotel designation. Whoever was responsible for redecorating any areas so far (from the cheap little plastic Christmas trees on each table, to paintings hung totally mismatched in the dining room area on gaudy colored walls) is well advised to stay away from doing new decorative damage to the new remodeled areas. As always, staff is only as capable as management encourages their conduct and service and pays for additional training if necessary. Perhaps this might be the problem here.

Gourmet food, well prepared and presented, served by friendly waitresses with a smile. Excellent wellness facilities including pool. Only reason I give a star less is because of the dated rooms.

Great view on Lake Constance, wonderful restaurated location, tasty food.

Hier bist Du Gast. Tolles Hotel, das man bitte nicht an seiner Fassade beurteilen soll. Liebevoll eingerichtet, aufmerksame Mitarbeiterinnen, Tolles Frühstück und ein erstklassiger Wellnessbereich. Hier stimmt Preis und Leistung, und das in der teuren Schweiz. Bravo. Wir kommen wieder.

We had a lovely experience in February. The staff are friendly and helpful. The rooms could be more modern, but they still have everything you need and they are very clean. Breakfast is complete. The best part is definetly the spa: big area in the underground but with amazing views over the Bodensee. All kind of saunas, nice big swimming pool and incredible jacuzzi outside (THE BEST WITH THE SNOW). Update 2023: After our recent visit I would like to give it 6*!!! Such a great surprise to see that the rooms and common areas have been tastefully renovated, with modern soft wooden material and high quality standards. The staff keeps being so helpful and friendly.. we will be coming back again.

Ein wunderbar gelegenes Hotel im schönen Heiden. Aussicht über den Bodensee, nette Bedienung, tolles Essen. Die Behandlungen waren erholsam (Massage, Kosmetik) und wir freuen uns bereits auf die neue Terrasse, die im 2024 gebaut werden soll.

Gut gelegenes Hotel mit tollem Seeblick. Das Gnussmenü war köstlich. Das Frühstücksangebot war klein, aber alles frisch. Neben dem Hotel hat es einen kleinen Park, ideal für unsere Chihuahuas. Es ist stilvoll, modern und gemütlich eingerichtet. Sehr nette hilfsbereite Miarbeitende.

Ein sehr schöner Ort um sich zu entspannen. Die Mitarbeiter sind sehr freundlich und zuvorkommend. Das Essen hat mir sehr geschmeckt. Regionale und saisonale Produkte werden berücksichtigt. Ich buchte ein Zimmer mit Seesicht und liess es mir nicht nehmen, den Sonnenaufgang zu beobachten. Diese wunderbare Aussicht geniesst man auch vom Wellnessbereich,der Lobby und dem Restaurant. Ich komme gerne wieder.

schon die Anreise war eine Freude. Wir wurden so herzlich begrüsst man hat gespürt dass das Personal untereinander gut gesinnt ist. Der Service und überhaupt alles war hervorragend ich kann dieses Hotel nur weiter empfehlen. Eine Woche im Hotel Heiden war ein voller Erfolg für mich!💕😊

Feines Mittagsbuffet in wunderschönem Ambiente! Sehr leckere und teils ausgefallene Gerichte, mit viel Liebe angerichtet. Sehr zuvorkommender Service. Kinderfreundlich und wirklich zum Wohlfühlen. Wir kommen gerne immer wieder zum Mittagessen hier vorbei. Sagenhafter Ausblick!

Wir durften 3 Tage im Hotel Heiden verbringen. Bereits die Reservierung war super-sympathisch! Wir wurden herzlich am von Frau Angst empfangen - sie besticht mit einer sehr kompetenten, freundlichen, herzlichen und professionelle Arbeitsweise. Das Hotel war wunderschön gelegen und die Anlage war sehr großzügig angelegt. Der Fitnessraum, der Wellnessbereich sowie die Zimmer waren wunderschön, sehr sauber und gepflegt sowie vom Personal sehr gut betreut. Nachdem Frank die Verspannungen des Alltags weggeknetet hatte, konnten im zur Verfügung gestellten Tee- und Obstbereich noch weiter entspannen. Wir werden auf jeden Fall wiederkommen - sehr zu empfehlen - einfach ein sehr guter Ort um zur Ruhe zu kommen!

Alles in allem okay,der Blick auf den See aufjedenfall wahnsinnig schön!Service für 4 Sterne okay aber nicht sehr gut wenn man die Rezeption erinnern muss das es kein warmes Wasser gibt und das den ganzen Tag!War nicht gut ,gab zwar ein Sekt als Entschuldigung aber nur nach mehrmaliger Erinnerung das es im übrigen zu spät sei das das Wasser am Abend wieder geht! Kein Orangensaft Saft zu haben ging für mich garnicht!Preis Leistung ist nicht wirklich gerechtfertigt für das Hotel auch wenn es schön saniert wurde!Blick allerdings wunderschön!Hatten ein Zimmer mit Balkon Seeblick

Rooms are modern but small. Excellent views of the Bodensee lake. Close to public transportation

Spent a night there, the location and view is superb. Food was ok although not spectacular ; breakfast could have been a bit better for a 4 stars hotel. Parking is confusing or either non-existing, I still don’t know.

Excellent Hotel, great & very friendly staff. The food is superb (breakfast & dinner) and the SPA fabulous. The area is spacious and has many great things to offer. The room is very clean and the beds are comfy. We had a perfect stay at the Hotel Heiden. Thank you.

Beautiful view of lake constance. Peaceful. Good Spa area.

It's really good hotel, I Love to stay here .. There is 2 view that you can see from your room , City view or Bodensee view .. The room is comfortable for 2 person. They also preare hairdryer for straight or even curly hair. Safety deposit box and mini bar are inside the cabinet. Last night we had amazing dinner in their BO's restaurant, and for the breakfast they have a lot of choice with amazing view from the restaurant .. It's really in the middle of old town .. When you walk around, it's such amazing place .. The Staff, all of them so friendly to all the guests, and the check-in process no need to take a long time .. They have wellness and spa as well. I recommend Hotel Heiden for you guys who travel to Heiden Village Switzerland Canton of Appenzell Ausserrhoden. #pardonwithmygrammar

Beautiful location. A very simple yet great hotel over Lake Constance. Loved it!

A beautiful large inside pool overlooking the Lake of Constance. Hot tub and beds outside as well. Sauna and fitness room. Free tea, syrup and apples.

Very nice hotel with lake view and spa available... One thing I can assure you that all the personnel are mega nice, attentive, very nice people and pleasing... I recommend if you want to take it easy and relax

Great position, view, spa and breakfast. The wellness is trully clean and the masseur very gentle and professional. Clean rooms and artistic touch with expo of a painter by the lobby. The best part is the restaurant, which I would like to give 5 STARS!!!! Amazingly tasty plates and presentation. The only thing that doesn't deserve 4 star is the reception, which often they have too much to do, they made a couple of mistakes and I had to wait too long for a simple question.

Great place for hiking.