1/5 Ianette H. 2 years ago on Google
We
were
very
disappointed
to
arrive
there
after
a
long
day's
driving,
although
we
did
not
have
a
reservation,
friends
who
live
in
Hermanus
told
us
we
won't
need
one,
and
at
7pm
on
a
Sunday
for
dinner
we
were
told
that
the
kitchen
is
closed
for
orders.
There
weren't
even
other
alternate
options
recommended
by
them
to
us.
We
were
really
looking
forward
to
try
the
food,
as
they
came
recommended
to
us
by
friends/locals.
The
restaurant
was
not
even
at
full
capacity
with
the
regulations
and
most
of
the
outside
seating
was
open
(and
even
seating
inside).
Feedback
on
the
owner's
response:
Dear
Fabio,
I
appreciate
your
response,
but
I
am
sorry,
it
was
not
loadshedding
at
that
time,
loadshedding
only
started
there
at
8pm.
If
your
restaurant
is
under
pressure
and
the
kitchen
cannot
deliver
food
to
a
half
full
restaurant,
maybe
you
should
re-evaluate
your
seating
capacity.
I
would
also
suggest
that
we
could
have
been
informed
in
a
more
polite
manner
than
what
we
were
told:
"the
kitchen
is
closed
and
we're
not
serving
anyone
else",
which
came
across
quite
rude
and
without
any
other
restaurants
as
recommendations,
if
one
cannot
assist
patrons
at
your
restaurant.
I
do
appreciate
your
feedback,
but
I
do
not
appreciate
that
you
say
""pls
feel
free
to
email
me
anytime
directly
rather
that
using
social
media
as
a
medium
,
I’m
a
good
person
&
love
my
business
Ciao
Fabio"
I
am
a
reviewer,
and
Google
Reviews
is
a
platform
used
for
this.
If
I
wanted
to,
I
could
have
run
to
all
other
social
media
platforms,
which
I
did
not
do.
If
you
don't
want
your
restaurant
being
reviewed,
you
can
have
Google
Reviews
remove
your
business
from
the
platform.
My
review
was
to
inform
people
of
MY
PERSONAL
EXPERIENCE,
and
the
means
that
you
are
providing
in
trying
to
set
it
right
yet
from
your
type
of
response
it
is
clear
that
you
are
not
taking
ownership/responsibility,
this
is
what
patrons
need
to
be
made
aware
of.
Also,
please
note
that
you
even
got
my
name
incorrect,
no
one
spells
their
name
with
an
small
letter...