1/5 Elsabé O. 1 year ago on Google
We
were
a
group
of
10
people
who
booked
months
in
advance
to
be
seated
on
the
rocks,
right
next
to
the
sea.
We
also
received
an
email
confirming
our
booking.
Once
we
arrived,
on
time,
the
floor
manager
informed
us,
in
no
friendly
manner,
that
she
is
not
going
to
allocate
a
table
next
to
the
ocean,
since
there
are
other
people
who
also
booked
tables
in
the
same
area.
When
we
asked
her
what
the
reason
is,
she
became
very
aggressive
and
would
not
answer
our
question,
since
she
won't
be
challenged.
She
became
very
defensive
when
we
showed
her
the
email
of
confirmation,
and
said
that
no
booking
preferences
are
guaranteed.
(So
why
book
then?)
There
were
numerous
tables
on
the
rocks
that
were
still
available,
but
she
said
she
kept
it
open
for
people
who
booked
in
advance
(like
we
did!)
When
we
asked
her
what
the
difference
was
between
'other'
guests
and
ourselves,
she
raised
her
voice
(even
more)
and
said
that's
how
it
is
and
the
guests
(who
was
still
nowhere
to
be
seen)
will
arrive
later.
There
were
another
group
from
overseas
(tour
group)
who
had
exactly
the
same
experience
as
we
had.
The
tour
guide
also
booked
well
in
advance,
but
to
no
avail.
She
didn't
budge
and
we
had
to
take
a
table
on
the
deck.
I've
asked
her
the
number
of
the
owner,
whereupon
she
gave
me
a
mobile
number.
Upon
verifying
the
number,
it
appeared
that
she
gave
me
her
mother's
number.
The
waiters
were
very
decent
and
helpful.
The
food,
however,
was
not
fresh
and
tasted
dried
out.
The
portions
were
also
definitely
rationed
-
it
wasn't
out
first
visit
at
the
restaurant,
so
that's
how
we
know.
We
were
there
for
over
an
hour,
and
STILL
there
were
unoccupied
tables
on
the
rocks.
The
floor
manager
doesn't
do
the
restaurant
any
favor
with
her
attitude
and
offensive
behavior
and
is
clearly
not
fit
for
the
position.
She
refused
to
apologize
for
her
aggressive
behavior.
I
will
definitely
not
visit
Bientang
again
because
of
this
bad
experience
and
dried
out
food
(fish).
What
a
HUGE
disappointment!
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