1/5 Ziaan K. 9 months ago on Google
Before
I
begin
sharing
my
review,
I
noticed
that
while
going
through
all
your
responses
to
reviews,
there
were
numerous
excuses
from
the
management
and
owner.
So,
I'm
quite
eager
to
hear
your
explanation
this
time.
Today,
a
few
friends
joined
me
at
Wooden
Barrel.
We
sat
down
and
after
about
15
minutes,
we
decided
to
order
drinks,
which
arrived
promptly.
Following
that,
we
proceeded
to
order
breakfast,
and
unfortunately,
it
turned
into
a
complete
disaster.
We
placed
our
orders
and
then
waited
and
waited.
An
hour
and
15
minutes
passed,
and
still,
no
food
was
served.
Suddenly,
the
food
started
arriving,
but
with
several
issues.
Three
breakfast
orders
were
missing,
two
breakfasts
had
eggs
that
were
barely
cooked,
and
we
received
raw
pork
sausages.
We
promptly
sent
back
the
breakfasts
with
the
raw
eggs
and
sausages.
However,
when
the
breakfasts
were
brought
back
after
a
25-minute
wait,
the
eggs
were
still
raw.
We
sent
it
back
again,
and
this
time,
they
simply
flipped
the
eggs
over
(who
flips
sunny-side-up
eggs?).
To
make
matters
worse,
we
were
still
waiting
for
two
more
orders,
and
nearly
two
hours
had
passed.
Upon
paying,
the
manager
offered
a
discount
for
three
of
the
breakfasts.
However,
that
does
not
address
the
fundamental
issue
your
restaurant
has.
This
was
one
of
the
worst
experiences
I've
had
in
terms
of
both
service
and
food
quality.
To
add
insult
to
injury,
when
bringing
up
these
problems
to
the
manager,
their
response
was
that
they
would
personally
fix
it,
and
it
was
only
their
second
day
on
the
job.
I
apologize
for
being
blunt,
but
as
the
manager,
one
should
be
capable
of
performing
their
job
to
the
best
of
their
ability,
which
clearly
was
not
the
case
here.
In
conclusion,
I
will
never
return
to
this
establishment.
It
provided
the
worst
service,
almost
on
par
with
the
quality
of
service
from
Eskom.
The
waiters
exhibited
horrible
attitudes
and
offered
a
multitude
of
excuses,
and
the
food
was
barely
10%
of
what
it
should
be.
Save
your
time
and
avoid
visiting
a
place
like
this.
I
struggle
to
comprehend
how
you
can
still
operate
and
keep
your
doors
open
with
such
low
quality
and
service.
This
doesn't
appear
to
be
an
isolated
incident
based
on
other
reviews
I've
read.
My
advice:
Stay
away
from
this
restaurant!
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