1/5 Marco M. 1 year ago on Google
This
company
is
a
scam!
Please
avoid
them
-
they
are
just
trying
to
make
as
much
money
as
possible,
not
caring
for
the
customers'
experience
or
their
safety!
We
had
previously
booked
a
whale
tour
with
another
company,
which
cancelled
the
tour
due
to
bad
weather.
That
day,
all
other
companies
cancelled
due
to
bad
weather,
except
the
Hermanus
Whale
Cruises
scammers,
so
our
hotel
booked
us
with
them.
When
we
arrived,
we
enquired
why
they
didn't
cancel,
and
if
the
weather
would
be
a
problem,
and
they
assured
us
it
would
not
be
a
problem
because
their
boat
is
bigger
than
the
others.
Well,
the
horror
trip
lasted
1
hr
instead
of
2
hr,
we
then
had
to
come
back
because
of
the
storm,
and
saw
no
whales.
I'm
sure
that,
the
same
way
all
the
other
companies
had
seen
this
storm
coming,
they
had
as
well,
but
decided
to
get
people's
money
anyway.
We
then
asked
for
a
50%
refund,
which
they
agreed
to
to
keep
us
quiet,
but
guess
what..after
a
month
the
refund
never
arrived
and
they
told
us
the
bank
won't
let
them
refund
us,
because
we
can't
prove
we
actually
paid
!!!
Which
is
absurd
since
we
paid
with
card
and
have
sent
multiple
times
proof
of
payment
!
Please
avoid
at
all
costs.
There
are
many
other
companies
in
Hermanus
that
won't
try
to
scam
you.
And
if
this
is
the
only
company
going
on
cruise
while
other
cancels,
remember
that
they
are
trying
to
scam
you!
3 people found this review helpful π