1/5 Dave A. 7 months ago on Google
I
started
staying
here
in
September,
then
booked
again
recently
(I'm
in
the
area
~10
nights
per
month
with
work).
It's
a
beautiful
place
and
I
thoroughly
enjoyed
my
first
stay.
However,
when
booking
with
a
3rd
party
provider,
the
booking
failed.
I
booked
elsewhere
(reluctantly)
and
was
surprised
to
see
Widbrook
has
charged
my
cards
several
hundred
pounds.
I
contacted
them
to
explain
the
circumstances
and
got
a
pleasant
response,
which
was
quickly
overruled
by
the
office
manager.
She
asked
me
to
evidence
a
failure
of
the
3rd
party
system,
to
which
I
returned
'non-booked'
emails
and
an
empty
itinerary.
This
provider
clear
evidence
of
the
issue
but
they
still
only
offer
a
partial
refund.
Whilst
this
is
technically
the
fault
of
the
third
party
provider,
Widbrook
are
only
too
happy
to
hold
onto
my
money,
even
when
I've
demonstrated
it's
not
my
fault
-
more
so
after
a
lengthy
email
run
around.
As
I'd
booked
alternative
accommodation,
I
had
no
way
of
quickly
turning
my
plans
around
and
returning
to
Widbrook.
A
huge
shame
as
this
was
such
a
pleasant
place
-
but
I
prefer
to
stay
places
where
you're
valued
as
a
customer.
I
need
to
find
somewhere
new
for
a
temporary
home
over
the
next
6
months!