I had an appointment today at the Raleigh Foot & Ankle Center and wanted to share my experience. Upon arrival, I encountered an issue with the front desk staff, specifically Michelle, who initially had trouble locating my medical insurance record. After contacting my insurance provider, it was determined that she had been looking at the wrong insurance portal. While this was an inconvenience, I understand that mistakes happen and miscommunications can occur. What struck me the most during this encounter was Michelle's demeanor when I handed her my phone to speak with the customer service representative from my insurance provider. The representative happened to have an Indian accent, and it was disheartening to witness Michelle's immediate disapproval and dismissive attitude before the conversation even began. She rolled her eyes and shook her head in a disapproving manner, seemingly prejudging the representative solely based on her accent. Wen the insurance lady tried to explain the situation, Michelle, the receptionist, completely disregarded her explanation and seemed uninterested in helping. It was clear that she had already made up her mind, which left me with no choice but to leave the clinic without seeing a doctor. As a person of color myself, this experience led me to believe that an underlying prejudice hindered effective communication with both me and the insurance representative. Michelle's treatment towards me, combined with her reaction to the representative's accent, left me feeling marginalized and unheard. I left the Raleigh Foot & Ankle Center feeling somewhat disappointed by the way this situation was handled. I believe that fostering a more inclusive and unbiased environment within the clinic would greatly enhance the overall patient experience. It is my hope that the clinic will take this feedback constructively and work towards ensuring that all patients are treated with the utmost respect and professionalism.

My son has had an issue with ingrown toenails. Dr. Grant fixed one a few months ago and another one got infected. I was unable to take off work to take him, so my mom took him. My son was anxious about the procedure. Dr. Grant took an hour to encourage my son to allow him to fix his issue. He never showed signs of how frustrated he had to have been, but did everything he could to put my son at ease so that he could take care of it for him. I will forever be grateful that he showed such compassion to my son and now hopefully we will have no more issues. I strongly recommend this practice, and specifically, Dr. Grant.

Our family has come in some bad luck with our feet/ankles/toes. We went to Raleigh Foot & Ankle at the Holly Springs location. Dr. Grant and Kelly his nurse seriously have been the best people ever! I would recommend anyone needing to be seen for any podiatrist needs to go there and make sure you ask to see Dr. Grant and his team. I have been dealing with plantar fasciitis for a while now and they are so compassionate and really do care about how I feel. I love how family-oriented Dr. Grant is and how proud of his family he is. Such a kind man. Kelly is such a great addition to him. She will keep it real with you but also talk to you like a friend. My husband had to have his 2 big toenails removed. Dr. Grant made it to easy and made sure my husband was in no pain. He will crack jokes at the right time and be serious all in the same time. My daughter also had to be seen for an injury from years ago and he just wanted to focus on getting her better. I cannot ever say enough good things about this office. The front desk ladies are always sweet too. As much as I wish we could be pain free I love that we have such an amazing place to go to get treated. Thank you Dr. Grant and Kelly soooo much for being so great! Sill Family

I was very pleased. I was treated like family. Dr. Grant was so easy to talk with and he made me feel so much better just talking with me. I feel like he is going to be able to really help me.

They ask you to show up 15 minutes early and then make you wait upwards of 45 minutes to an hour after the scheduled appointment that has been on the books for weeks. I only needed a referral for an MRI and they move at their own speed and charge a 50 dollar fee if you miss an appointment. Not my fault they are short staffed or don’t keep a schedule. Very dissatisfied!

Previsit was a bit disappointing in trying to access the portal. Despite many attempts, I had to arrive early to fill out the information. Appt was 45 mins late, but Dr. was apologetic, dismayed that I had to wait. Things happen unexpectedly. We focused on my issues. He was quite knowledgeable and quickly formulated a routine for me to follow for 30 days, then return for reevaluation. Overall I was pleased with Dr. Grant and hope to return for a positive eval and proceed further with improvement.

Dr. Grant is a really good/ caring person! Surgery was great! Every follow up has been satisfying. From surgical coordinator to office staff has been a really nice experience! They are fantastic.....

Be very careful services especially with shoe inserts that they claim are covered by insurance. You will receive a hefty bill after for services that this office claims is covered by insurance.