I could type something new, or I could just forward to you the text I sent after my test this afternoon to my son who set up the appointment for me. I am not a very good patient and your technicians made me comfortable. Thank you. My text from earlier today to my son follows: “John, the place was very nice, as were the people. They made it very easy getting tested.”

Probably my most pleasant experience at an urgent care ever, all staff were extremely kind and thorough. They acknowledged my concerns and ran several tests to rule out any sort of infection/virus. Would definitely recommend!

Nobody at reception, nobody answering phone, waited 10 minutes so far and it's unclear how long I'm supposed to wait for someone to realize I'm here.

Really good service! Perfect for travelers. Process is efficient and fast. People there are nice and helpful.

Jennifer and Marcia were amazing!!! I was a walk in, and they got me right in. I had a bit of insurance mess and Jennifer figured it all out, and with a great sense of humor!! I would definitely go back to that location! Thank you ladies!

The online registration is customer-friendly with both PCR and antigen test options. They also have the regular and fast options. We wanted to change the booked time and type of test and the person on the phone was nice and efficient in changing the time and type for us. One glitch might be that it was hard to change our time online because we needed an account.

I had a really good experience here. I made my appointment online. Was seen promptly. Received good care. I was traveling for work so this was a good option for a quick urgent care need.

Came in this evening with a deep cut on my finger. The great experience started with the front desk greeting me kindly, explaining the process clearly. The wait wasn’t long at all (I was a walk in). The nurse that took my vitals, and asked me the preliminary questions, was so kind. And the nurse that treated my injury was so delicate with my wound , thorough, and explained everything so clearly. This experience was great and I would only come back to this location.

Everything about this group is what you would want in your medical care. I was in a car accident yesterday and went unplanned; the entire staff was professional, kind and so knowledgeable. The amount of time they take with you is 5 stars. I highly recommend this particularly urgent care, Vybe 1420 Chestnut street.

So pleased with my visit! Jessica at the front desk was beyond helpful and went above and beyond to make sure I got the care I needed during my visit. Will be using Vybe on chestnut whenever I need an urgent care! I went around 4PM on a Sunday and there was no wait time, I’m not sure how busy it is at other times.

It was quick and easy. The guy out front who also did my COVID test was very nice and answered my questions. Was not crowded at all, though I did go later in the day.

UPDATE 2: The response from the owner is dismissive and not helpful- much like all of their customer services reps. To think I haven’t already bothered to email them directly. I’ve been dealing with your billing department for months. Phone calls, emails, etc. You have everything you need to contact me, I’ve been doing my due diligence. Your company is just such a nightmare that nothing ever gets solved. In fact, I was told yesterday someone would be calling me in the afternoon for an important update. Did they call? No. UPDATE: Just had to speak with their billing department again because I’ve received yet another harassing email about my non-existent balance. Funny enough, it takes me to an Aetna portal. I’ve never had Aetna insurance in my life. No one knows what they are doing at this company or this location. To add insult to injury, I’ve just learned from VYBE directly, that back in 2021, no one should have even been charged for a COVID test. So many headaches and predatory practices from this place. I can’t express enough: avoid this place at all costs. This place is an utter joke. I was seen back in March of 2021 as a walk-in for an antigen test…yes you read that right, over two years ago. I was asked to pay the $75 fee upfront and submit a claim to my insurance for reimbursement. My insurance took less than a month to cover this expense and pay it out, but did Vybe give me my money back right away? No. They waited over a year and nine months to issue me a refund. THEN five months later, decided to resubmit my claim for literally no reason (as I was explained to on the phone) and try and force me into paying for this test again by harassing me daily with numerous emails and mail. Yes, pay for a test that is now free for millions of Americans. Best part, it’s taken five phone calls, numerous emails and contacting my old insurance company to straighten this out. All Shannon in billing had to say was “it slipped through the cracks”. How about instead of lying to your patients about liability and speaking to them like they are an idiot, you actually do your job and get to the bottom of your mistake. Unbelievable.

New location, so the offices aren't quite complete, but the service and care were top notch. I was seen promptly and the care was excellent. After PennMed shut down near me this is my go to urgent care resource.

I called today to ask if they take walk-ins and when did they close. The lady that answered only said yes we take walk-ins and they close at 5pm. When I got there around 3 something she said we stopped taking walk-ins at 2pm, but she never told me over the phone or nothing. If I’m asking about walk-ins she should have told me that. It doesn’t say it online.

great place. great staff. got covid :(

It was fast, efficient, and the staff was so friendly. Shoutout to the medical staff especially Brianna. You guys were great and professional. I would 100% recommend.

Great place to get care in a quickness. Staff is friendly and very professional. They care about the patient.

I went to urgent care bc my toe would not stop bleeding. They glued it and then immediately put a tight wrapping on my toes which was extremely uncomfortable. Took the wrap off and my toe was bleeding more than when I walked in.

Horrible experience. No customer service PA and medical tech were a poor excuse for medical professionals. I did not think my concerns were addressed adequately or with proper concern I was left asking questions for things that should have been properly explained. Getting a medical professional to give you 10 minutes of time should be the bare minimum.

I went to confirm a positive home COVID test per my employers request. I kept my KN95 mask on during the entire visit aside from the COVID test. After I mentioned that I had a positive COVID test yesterday, the tech left the room and I heard the employees out in the hallway discussing who wanted to go in and see me. The tech ultimately came back in and gave the quickest and least inclusive COVID test I have ever had, he barely swabbed my nose and then ran back out of the room. Upon leaving the room and closing the door behind him, I hear him loudly say “Well now I need to go home and take a shower”. If you work at an urgent care facility or any medical facility, you need to have better etiquette when treating sick people - it is literally your job. I will never be returning or recommending this facility to anyone.

Doctor was nice and explained everything well to me. Front desk was quick,attentive, and kind. Overall pretty quick walk in appt. No complaints!

Easy to make an appointment online, very short wait time, my appt was at 10:20 and I was out by 11. Staff was friendly and helpful

they were very supportive, friendly and quick. Treated my baby with care and met all her needs! it was extremely clean and quiet .. thank you so much i highly recommend this loction.

This place seems efficient and friendly. I was in and out in 5 minutes. While they do post results on their patient portal, one must return to the testing facility to obtain a written report of sufficient detail to satisfy most foreign ports of entry.

I went for a rapid PCR covid test at the 14th & Chestnut location. The employee was curt. Furthermore, they gave me a poorly scanned picture of my results. Go to another location. My husband had better service at the Bustleton Avenue location.

Just FYI: YOU CANNOT WALK IN AND GET A RAPID TEST. Rapid tests are by appt only that can only be secured online. 4 rating because Im sure this is a great place, you just cant go here to get a quick test and go unless you have a prescheduled appt.

Great clinic with friendly and efficient staff. I’m writing this review to thank Dr. Lin in particular for his calm, professional care and straightforward advice that helped me navigate an extremely frightening allergic reaction. The best urgent care clinic I’ve visited hands down.

Service was fair and one hour test results took 5 hours because “they were too busy with people coming in and calling” to get the results sent. That is what I was told when I called to find out why I hadn’t received my results. Would definitely not go back. Jefferson Urgent Care is much more professional with much better service.

I had a great experience! We were greeted nicely as we came through the door. Paperwork was quick and nasal swab was gentle and not too uncomfortable. Results were back quickier than anticipated. I have recommended this location to numerous friends already and will return when it's needed.

I needed to get a rapid RT-PCR test for travel so I called the urgent care, the lady on the phone told me I could just walk-in as their system was down and not taking any appointment at the time for some reason. I walked in this Tuesday and the front desk lady seemed to be pretty frustrated that she was the only person in the clinic and refused to take any walk-ins. I then made an appointment for the next day and successfully completed the test. According to the testing result report, the lady that helped me this Wednesday was Nisha. She was amazing! She’s super friendly, helpful, and knowledgeable. She made the whole process from checking in, to collecting samples, and receiving results super smooth and comfortable for me. The result took 3 hrs to come out. The clinic was clean and quiet. Would definitely recommend!

Facility is clean and follows all Covid protocols. The staff and nurse were extremely kind and hospitable. I had a great experience at Vybe. I will make this my go to urgent care center.

Marcia is so kind and so nice. And hospital is clean and comfortable. We can get a approval document for flight. Thank you so much.

Staff was great, one-woman wonder managing all the processes. Tech could have been smoother - I made an appt 2 weeks prior for 7.30pm but somehow the system booked me for 4.40pm (not sure how that even happened). Would also have been helpful to know ahead of time that I could collect a physical copy of the test results at the end of the day - the staff told me that, and it was helpful to go back to collect it.

Vybe is the only Urgent Care I will ever go to. The staff is polite, professional, and courteous. The service is fast. I'm not left in the waiting room for long I'm in and out .

Quick and easy if you follow the instructions. make sure you download Health Passport app and have your passport. In and out in 10 minutes. Results ahead of when expected. The QR code in the certificate was not automatically recognized by VeriFLY but was accepted within minutes of uploading. Would recommend. Just make sure you book at least 24 hours ahead otherwise the emergency appointments get expensive.

The appointment site was incredibly easy to use. Pre-registration link was clear and easy to use. Once there, the staff was courteous and quick. I had my test results within minutes of leaving. Great experience all around.

They were short handed, but the woman who checked me in and administered my Covid test was pleasant, professional, and on top of all that she was doing. A great employee!

Very quick and easy process from scheduling my appointment online and registering in advance to quickly getting my test results back on a easy to understand user friendly portal. The office is very bright, clean and comfortable… and was seen right away. The staff very friendly and helpful. Great experience.

I was greeted with a smile and provided excellent customer service when I arrived. My appointment was quick. The nurse was friendly and helpful. I’d definitely come back for services again.

I went there to get a covid test for travel and had an excellent experience. The receptionist and the nurse were very efficient, courteous, and professional. Also, the nurse was super helpful by providing me with information in regards to covid related issues and traveling. Thank you Nurse Kailih!!!

Came in to get a TB test. The medical assistant took about 20 min to draw my blood, which is odd because I have no issue giving blood. She also remarked "I hate doing this, this is hard," while drawing my blood! Several days later I'm notified that the lab didn't pick up my sample, so I have to go back to get my blood drawn again. As someone who hates needles, this was a truly disappointing experience.

I just went today and even though it’s Christmas Eve everyone there was very nice. The front desk lady was nice and Dr. Snow was very thorough in explaining what my prescription was for and background knowledge on my pink eye. She also checked my cornea to make sure that it wasn’t scratched or anything. Will definitely be going there in the future if I need to go to an urgent care again!

Had a great experience here. Place was quiet at 9:15 am and the atmosphere is professional and clean. I was treated by Kate. She was great! Very patient, attentive to fixing up my injury, and she answered the million questions i had, which I really appreciated. Highly recommend!

Really kind and efficient team from the check in desk, to the nurse to the physician. I felt well cared for. The facilities were sparkling clean and I was seen right at my appointment time.

I never typically leave negative reviews but this was terrible. When I checked in the person at the front desk walked away after asking me what pharmacy I used then told me I could sit down. I assumed they had it in the system but apparently not because after waiting 1.5 hours (I had an appointment I was on time for, not sure what the point of an appointment was) I saw the doctor for 5 minutes and he prescribed me medication. Problem is, they never took down my pharmacy and don’t answer their phones so now I spent a lot on a co-pay to wait 1.5 hours for a 5 minute appointment and no prescription. Absolutely nothing urgent about this experience.

This place and location is absolutely horrible. From the minute i was called in to proceed to a room, I was met with an attitude. I originally came in for an EKG. When the intake clerk came in to ask about my symptoms i let her know i had an auditory processing disorder and may need her to repeat things. She later came back to ask me where my hearing aid was? When it came time to do the EKG the tech administering the test and the same intake clerk did not know where to place the patches and we’re going back and forth on the correct wa as they stated to me, truly do not know if my results were accurate. As they were administering the test, a male clerk came in unannounced as I was topless to ask the location of supplies. Regardless of their sexuality I did not feel comfortable and was reprimanded to remain still as I tried to cover myself. I was met with Dr. Michael Minni who was the only one to have some sense of urgency and respect for me as a patient. He had ordered some blood work for myself. The initial intake clerk came in with the equipment to draw blood and was apologizing because she did not set up correctly because , “it was a long day”. In addition to her apology she began the process and stopped when she realized she did not have gloves on. When she started to perform the blood draw she did not stick the needle in the noticeably visible vein and quickly took out the needle. On her attempt to try again, i quickly declined and asked for blood work to be ordered and administered to a medical lab instead. The entire ordeal took 2.5 hours. I even came in an extra half early to make sure all information was completed on my end. Again, I will never come back to this establishment and absolutely do not recommend this place to anyone, even on a short term emergency.