Brisbane Bullion image

Brisbane Bullion

Jewelry buyer β€’ Gold dealer β€’ Jewelry appraiser β€’ Association or organization β€’ Coin dealer β€’ Investment service

😠 Place wants to RECORD (read record, not see) your ID before they check if they have AUD$86 of silver in stock you are looking for. What a joke. Over $1,000, over $10,000 no problem telling you who I am. But less than $100 to check your stock. Do not recommend. Also - they had a drug impacted in... People often mention service, Brisbane, store, products, business, Bullion, silver, great, price, gift,


Address

Level 6/102 Adelaide St, Brisbane City QLD 4000, Australia

Website

brisbanebullion.com.au

Contact

+61 7 3184 8200

Rating on Google Maps

4.20 (46 reviews)

Open on Google Maps

Working Hours

  • Monday: 9β€―am to 4β€―pm
  • Tuesday: 9β€―am to 4β€―pm
  • Wednesday: 9β€―am to 4β€―pm
  • Thursday: 9β€―am to 4β€―pm
  • Friday: (Australia Day), Closed, Holiday hours
  • Saturday: Closed
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: service (31) Brisbane (24) store (15) products (12) business (12) Bullion (11) silver (10) great (10) price (10) gift (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 matt k. 1 year ago on Google
    Place wants to RECORD (read record, not see) your ID before they check if they have AUD$86 of silver in stock you are looking for. What a joke. Over $1,000, over $10,000 no problem telling you who I am. But less than $100 to check your stock. Do not recommend. Also - they had a drug impacted individual SiTTING at the front door loudly watching and reacting to videos on his phone.
    6 people found this review helpful πŸ‘

  • 5/5 Kenneth L. 5 years ago on Google
    Even though I am sure I was not their highest dollar customer they treated me like I was a very important client and took the time to explain everything on my small purchase
    4 people found this review helpful πŸ‘

  • 5/5 Dan R. 5 years ago on Google
    Don't be fooled by Fake Troll Accounts Claiming to be customers where they clearly were recruited by someone who only gives out negative reviews because he couldn't get what they wanted. I've bought a Pen and some leather goods and the staff here are very professional and very friendly. They even recommended a Pen that I didn't know I would love instead of the one I was eyeing online. Once the purchase is done. All of the products came with all the information it needed. The pen even had a really thick booklet about warranty and service etc. I'm not sure why people are saying they've been lied to which is completely rubbish. I've been to the Sydney shops and the service there was a little different but still very great. Brisbane team really nails it. Also the VIP nights they hold, amazing. Can another luxury store like Hermes or Louie Vuiton do that? Yea the Asian stores overseas serves champagne but the Australia ones don't. They don't even serve tea. Would recommend this store definitely as products are legit.
    3 people found this review helpful πŸ‘

  • 1/5 Mark C. 6 years ago on Google
    Absolutely the worst service and customer experience. Misleading information given at time of purchase and then zero customer support. No response from Headoffice at this stage, absolutely appalling service from what is meant to be a premium retailer. Avoid at all cost purchasing from this store
    2 people found this review helpful πŸ‘

  • 3/5 Paul N. 2 years ago on Google
    Interesting website and of course full of silver products with a reasonable (40%) to unreasonable (70%+) mark-up over spot price. Unfortunately no mention of any interest or intent to purchase product. Is this because the public is considered to be rubes and they would maybe cause a fit if you told them that you are not willing to pay more than +/- 100% of spot? Other Australian retail/wholesalers take the risk to educate potential business partners. Overseas wholesalers: APM, Kitco etc are aggressively pro-active in obtaining stock from the public. PS - Would wish to change the *** rating depending on the response from Brisbane Bullion to this review.
    2 people found this review helpful πŸ‘

  • 5/5 Tim A. 2 years ago on Google
    Great friendly service from the team that works here. Fantastic range of products. I mean the range of coins bullion is second to no one in Brisbane. If you are looking for 1966 round 50c they are the lowest premium i have found in Brisbane. Premium on other bullion are good not the lowest but by far not the highest in Brisbane.
    2 people found this review helpful πŸ‘

  • 5/5 Michael 6 years ago on Google
    Had a minor issue with a coin purchased on the website being unavailable for delivery but they graciously offered to substitute a more valuable coin which I was happy to agree to. Pleasant people to deal with. Will be dealing with them again.
    2 people found this review helpful πŸ‘

  • 1/5 Ben T. 6 years ago on Google
    Terrible in store experience will never shop here again . Have purchased mont blanc products all over the globe and this is without doubt the worst experience I have had.
    1 person found this review helpful πŸ‘

  • 5/5 Angela V. 6 years ago on Google
    I have been to all the dealers in Brisbane and these guys are the best. Always price match and have good deals if you call them direct.
    1 person found this review helpful πŸ‘

  • 5/5 Stephen H. 3 years ago on Google
    Ive been using Mont Blanc products for many years. My first was a lovley pen as acknowledgement for some wondeful work I did with my company (I still have that one nearly 30 years on. Recenttly I took my watch in for a service and whilst waiting I met Ramon in the Brisbane store , the timingws odd but excellent and now I've bought my son his first Mont Blanc because he is doing extraordinary things. Than you Ramon for service above and beyond. Cheers for 2020 and beyond.
    1 person found this review helpful πŸ‘

  • 1/5 Sarah O. 5 years ago on Google
    The store manager was, to put it politely, snobbish (and to put it honestly, downright rude). I'm sure there are great employees there, but the reputation of the store (and the whole brand, really) is being dragged down but an abrupt, passive aggressive woman who couldn't accept that she could possibly have been mistaken and proceeded to talk down to customers. I wish I could remember her name!
    1 person found this review helpful πŸ‘

  • 1/5 Matt D. 6 years ago on Google
    Disappointing service from an international chain. Brisbane Montblanc should be avoided at all cost.
    1 person found this review helpful πŸ‘

  • 5/5 Marg C. 6 years ago on Google
    Have made a number of gift purchases here & the service and advice has been outstanding each time...I’ve really been looked after well including receiving reminders for new items arriving in store (Beatles limited edition). There has been no problem with people I have purchased gifts for, going back to exchange for something else. Thank you! πŸ˜ƒ
    1 person found this review helpful πŸ‘

  • 5/5 Peri Van der S. 2 years ago on Google
    I recently bought some silver coins here as gifts for people close to me. All I have to say is thank you, you offered amazing service and high quality products. The gift recipients were delighted and I will be returning if I ever wish to buy again!
    1 person found this review helpful πŸ‘

  • 3/5 Jamc 1 year ago on Google
    Despite numerous hints at international shipping on the webpage, it seems they only do business within AU/NZ. Very disappointing.
    1 person found this review helpful πŸ‘

  • 2/5 Cody M. 2 years ago on Google
    These guys have a good variety of products, however I can't give anything more then a 2 star. This is because their customer Service is poor and they don't provide any privilege for returning customers....
    1 person found this review helpful πŸ‘

  • 1/5 Lukey M. 9 months ago on Google
    The service offered by the young man was terrible, i literally was told to look up prices online whilst standing in store. Made to wait a very long time to purchase 2oz of silver coins as a gift. And they turned out to be much more expensive that Ainslie Bullion and other PM stores. Will never go back. Oh and the ID for $100, what a joke. Bye Bye Brisbane Bullion.
    1 person found this review helpful πŸ‘

  • 4/5 Brayden 1 year ago on Google
    Good products and packaging, when going in store. I do think for an improvement - responding to online enquiries faster (been a week so far) would help get some more of my business. Thankyou!
    1 person found this review helpful πŸ‘

  • 5/5 Con C. 6 months ago on Google
    Great service, exceptional knowledge and heaps of choices of products. Tom gave thorough support with heaps of advice.
    1 person found this review helpful πŸ‘

  • 1/5 Michael B. 6 years ago on Google
    Shame shame shame International chain that has been completely let down by its BRISBANE store. Terrible service and poor attitude Avoid this retailer
    1 person found this review helpful πŸ‘

  • 5/5 leesi r. 6 years ago on Google
    Found them really easy to deal with after I bought online and collected from their showroom in the city. Parking is available in same building on King Georges Square.
    1 person found this review helpful πŸ‘

  • 5/5 Oliver W. 6 years ago on Google
    Nice that they are located in the same building as the Vault. Sold my metal holdings without having to take the risk of walking it through the streets of Brisbane.
    1 person found this review helpful πŸ‘

  • 5/5 Steph J. 6 years ago on Google
    I think they are affiliated with the Queensland Mint but they also had Perth Mint, US Mint, Canadian Mint, Royal Mint and lots of other unique and interesting stuff from around the world. I was surprised how much bigger their range was than Ainslie, especially in coins.
    1 person found this review helpful πŸ‘

  • 5/5 Thomas B. 6 years ago on Google
    They found me a 1992 Kookaburra silver coin to complete my collection. Stoked
    1 person found this review helpful πŸ‘

  • 5/5 Sam F. 3 years ago on Google
    I highly recommend these guys. They are a small company and put a lot of effort into customer service. They have been fast and and efficient with my orders and their bullion pricing is competitive with the market rates. They also have quite a nice website, the prices are live to the actual price as you view it and gives you a good understanding on how the value of silver/gold changes every minute.
    1 person found this review helpful πŸ‘

  • 1/5 Callan W. 3 years ago on Google
    Very rude and unprofessional. I am a registered buyer with the Perth Mint. I went to Brisbane Bullion to buy gold and they would not let me through the front doors because i was "underdressed". I showed them $10,000 cash that i was willing to spend as well as a platinum Mastercard and they still refused to offer me service because of my appearance. This business has has poor ethics. Avoid! After placing this review i was contacted by a memwber of Brisbane Bullion. As you can see from their reply to my review below, they have made the comment that they have reviewed security footage and spoken with staff and have even went so far as to lie about my attendance at their store and state that their is "no footage to suggest i was at Brisbane Bullion". My response is this. "Why would i go out of my way to say this detailed review about the poor service and ethics of a business that i have never attended?" "I have no desire to give a negative review about a business if i have never dealt with them, furthermore on the day i attend this Bullion dealer i was met at the door by a lady who barely spoke consistent english and was of another nationality entirely. I was wearing sports clothing and was treated to be a person of lesser value due to my attire". I believe Brisbane Bullion should hold their employees to a highly level of customer service and professionalism as i asked on several occasions that I was at Brisbane Bullion for the purposes of buying Gold and Silver and was turned away at the front door and not allowed to purchase from this business. To all people reading my review i ask that you please consider what i have stated above when viewing Brisbane Bullion's reply to my review, as their reply is an attempt to deny and accept any fault and wrongdoing on their behalf as a business.
    1 person found this review helpful πŸ‘

  • 5/5 Mrityunjaya D. 5 years ago on Google
    It's refreshing for us to find a business of any type that wholeheartedly respects their customers like Brisbane Bullion do. They provide a very healthy competition in their niche, too. Thankyou!
    1 person found this review helpful πŸ‘

  • 5/5 Pat P. 6 years ago on Google
    I received such a great service from Ayako today. It’s my anniversary coming up but I hate shopping and hate spending time to select the present. I called Montblanc Boutique Brisbane in case they could help me. I got to speak with Ayako. I told her what I want. Ayako quickly email me all items for my selection. Very convenience and thank you very much for making things very easy for me.

  • 5/5 Robert W. 7 years ago on Google
    Top quality products, competitive pricing & friendly, polite staff who will bend over backwards to be of assistance, their knowledge of Mont Blanc pens is second to none. If you're in the market for a new pen, you'd be crazy to go anywhere other than this shop, Mont Blanc Boutique is the only place to go!.

  • 5/5 Declan B. 7 months ago on Google
    Had a great experience really easy and quick for the buy back and really good prices for the buy back as well. I called around, and Brisbane Bullion has the best buy back price like i wasnt expecting to get much for my silver but they gave me a great price, the young dude at the counter was super polite and you could tell he loved the job he was in which is great, all in all a really great experience, would highly recommend for anyone

  • 1/5 spitzndtruth 1. 8 months ago on Google
    Have made purchases with this business, happy to take your money...should you call for advice they aren't interested. Looks like I am going elsewhere

  • 5/5 Andrew B. 7 years ago on Google
    A Montblanc pen becomes an extension of yourself. This Boutique has service excellence with a smile.

  • 1/5 Dan X. 5 years ago on Google
    What a terrible service and attitude. It is shame that buy from Brisbane store. So rude!

  • 5/5 Shirley H. 9 months ago on Google
    Excellent and friendly service with very helpful staff. Great variety of products and found some coins I couldn’t find anywhere else.

  • 2/5 Aussie G. 9 months ago on Google
    Two negative experiences, the first we accepted as a possible one off, second was even worse. Have spoken to Jodi (manager) that’s why I gave 2 stars she at least apologised for the shocking service, however will not buy here again.

  • 5/5 Thisakya W. 9 months ago on Google
    Incredible costumer service, very efficient and easy to follow. They helped with many of my questions and followed with more information to ensure my complete understanding. Would highly recommend buying from here :)

  • 3/5 Richie C. 3 years ago on Google
    Seems to be a mixed bag in terms of service, depending on who you get. To put it frankly, had an excellent experience with the Jessie and Ramon. The other sales person I've dealt with recently (visited in December 2020) provided a less than stellar experience - not helpful, snobbish and made me feel uncomfortable in choosing a gift. Most of all it felt like I was wasting his time and despite me asking questions, his responses were rude, blunt and unprofessional. As a patron who has purchased here before it was an extremely disappointing experience with this sales person. Ask for Ramon and Jessie - they will be the ones who will provide you with the level of service befitting the brand.

  • 5/5 Doruk K. 1 year ago on Google
    They are amazing to do business with. Definitely recommend. And they have the best prices in Brisbane

  • 1/5 Aussie W. 1 year ago on Google
    Arrogant, condescending male staff person. ABC bullion down the road (141 Queen Street) more than happy to take my business and accomodate, plus better pricing too

  • 5/5 waking l. 1 year ago on Google
    I picked my coins up at store to check it out and extremely professional outfit. James helped me out and recommend them to help you out with your silver needs.

  • 5/5 Chris D. 1 year ago on Google
    I can guarantee they are %999 who they say they are and are completely legit, 5 stars with a smile

  • 1/5 Annie L. 4 years ago on Google
    I purchased a pen for a gift and had it gift wrapped. But the wrapping paper was black with a black ribbon. I didn't think it was a nice idea to use black since gifting is a happy occasion. I just removed the gift wrap when I got home to avoid the embarrassment. Maybe Mont Blanc should consider choosing a new colour for their wrapping paper.

  • 5/5 U 2. 4 years ago on Google
    I have used Ramon`s services many times and the service has been exceptional!

  • 5/5 Pete O. 3 years ago on Google
    Incredibly friendly service -- just had a great experience with one of their staff over the phone vis a vis an order I'd made. Highly recommended on price and service, will be back to buy again!

  • 5/5 Peter H. 1 year ago on Google
    After some initial angst (I’m a difficult consumer) these guys did really well to sort out the issue and they were the most competitive price I found in Brisbane. James was very polite and professional.

  • 5/5 D T. 4 years ago on Google
    By far the best bullion dealer. Prices are competitive for gold and silver. Services are top notch and delivered to your door. Highly recommended!

  • 5/5 Phil R. 2 years ago on Google
    Genuinely satisfied customer! I had a (rare) metal. The metal was encased in a tamper-protection plastic case ("secure-card?"). They used an "electro-magnetic detector" which identified the metal, even though it was encased. Staff were super friendly. My trader's name was "James" I believe. Don't know or have forgotten the name of the blonde lady who let me into the room and did the "scanning" - She was nice and accommodating. They paid a satisfactory price for the metal - when the market price was 2.8k, they paid >2.55k. The price was locked in on a Friday afternoon - Handed over today being the Monday. Was offered cash or bank deposit, chose the latter, and the funds were in my account within seconds of the deposit because it was "escrow". While there was a small wait for things to process, it was nice to walk around the room, which had lots of minted gold and silver on display. If I get really rich one day, this place will definitely be considered once again.

  • 5/5 Wesley E. 4 years ago on Google
    Very knowledgable and friendly to deal with!

  • 5/5 Peter G. 6 years ago on Google
    Always great service.

  • 5/5 Jack H. 4 years ago on Google
    Fun VIP night with great company. Amazing sale prices also. Great boutique to visit in Brisbane.

  • 5/5 Brett T. 4 years ago on Google
    "Snow peak" logo. Love it.

  • 5/5 Lucky O. 4 years ago on Google
    Excellent customer service.

  • 5/5 hq 5 years ago on Google
    Very professional

  • 5/5 Nicholas T. 5 years ago on Google
    I required a gift at short notice and was unable to get to the Brisbane store. I communicated with Arabella via phone and email and could not have asked for better service. Arabella quickly provided me with a selection of items they had in-store and posted the gift to me on the Gold Coast. It arrived the next morning beautifully gift wrapped. Thank you Arabella for making the process quick and easy. Cheers! Nick


Call +61 7 3184 8200 Open on Google Maps

Amenities


  • Payments
    • βœ“οΈ Debit cards
    • βœ“οΈ Credit cards
    • βœ“οΈ NFC mobile payments
  • Accessibility
    • βœ“οΈ Wheelchair-accessible car park
    • βœ“οΈ Wheelchair-accessible entrance
  • Service options
    • βœ“οΈ Delivery
    • βœ“οΈ In-store pick-up
    • βœ“οΈ In-store shopping
  • From the business
    • βœ“οΈ Identifies as women-owned

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