1/5 Kate S. 6 years ago on Google
Hi,
I
just
visited
your
Chermside
store
and
had
the
most
horrible
experience
that
I
would
like
head
office
to
know
about.
My
Grandma
has
recently
passed
away
and
so
I
inherited
a
ring.
I
took
this
ring
in
to
get
quoted
for
a
resize
so
that
I
would
be
able
to
wear
it.
The
girls
in
store
commented
that
it
was
very
fragile
and
I
responded
that
it
was
probably
very
old
as
she
had
a
lot
of
old
items
in
her
home
and
did
not
throw
out
family
heirlooms.
So
it
could
be
her
grandmothers
for
all
I
know.
After
a
little
while
of
all
the
staff
in
the
store
checking
to
see
what
kind
of
gold
my
ring
was,
one
of
the
girls
decided
to
rub
the
ring
on
a
polishing
cloth
very
hard
to
test
to
see
if
it
was
gold.
She
pressed
so
hard
on
the
ring
(that
she
had
just
called
délicate
minutes
earlier)
that
it
broke.
She
did
not
apologise,
seem
shocked
when
it
broke
and
did
not
offer
to
repair
it.
She
showed
no
remorse
or
respect
to
me
that
she
had
just
broken
an
important
piece
of
family
jewellery.
She
simply
remarked
that
it
must
be
a
cheap
ring
because
her
rubbing
it
on
the
cloth
broke
it.
She
went
on
to
take
off
one
of
her
white
gold
rings
to
show
me
what
she
was
trying
to
achieve
by
rubbing
the
ring
on
the
polishing
cloth.
I
noticed
that
she
didn't
press
as
hard
or
grip
the
ring
in
the
same
spots
as
she
did
with
mine
when
she
did
it
for
the
second
time.
The
apparent
black
lines
that
are
means
to
show
up
did
not
show
up
with
her
ring
either.
I
question
whether
she
knows
how
to
do
this
technique
correctly
and
whether
she
should
have
been
doing
this.
On
the
brink
of
tears,
I
asked
her
if
the
store
would
fix
my
ring
for
free
since
they
just
broke
it.
She
showed
me
no
remorse
and
said
she
could
see,
but
they
may
not
be
able
to.
She
gave
me
the
impression
that
she
wanted
me
to
feel
like
I
was
asking
too
much
by
asking
this
of
the
store,
but
she
did
the
paper
work
anyway.
We
began
the
process
of
the
paper
work
to
have
it
put
in
to
be
fixed
"maybe"
for
free.
She
then
began
commenting
that
it
was
probably
not
real
gold
and
very
cheap
again.
I
wrote
a
message
to
my
parents
as
she
did
the
paperwork
to
let
them
know
that
their
Mothers
ring
was
broken!
While
I
waited
for
my
parents
to
respond
to
my
message
about
my
Grandmas
broken
ring,
she
told
me
that
even
if
they
do
repair
it
that
it
may
shatter
later
on
because
of
the
break.
I'm
appalled
that
i
walked
into
your
store
with
a
beautiful
shining
ring
and
walked
out
with
a
broken
one.
I
was
not
apologised
to
until
I
walked
out
of
the
store
and
decided
to
take
my
Grandmas
ring
away
to
a
more
trusted
jeweller.
This
was
incredibly
heartbreaking
to
me
and
I
feel
as
though
this
was
not
enough
to
consolidate
somebody
who's
ring
was
just
broken
by
yourselves!
Regardless
of
whether
it
was
"real
gold"
or
not.
Nobody
should
be
made
to
feel
like
their
jewellery
doesn't
matter
because
it
isn't
as
expensive.
Regardless
of
whether
that
ring
cost
a
little
or
alot
of
money
that
ring
was
very
important
to
me.
I
walked
in
with
a
shining
beautiful
ring
and
walked
out
with
a
broken
ring,
with
little
to
no
apology.
I
cannot
believe
that
it
took
me
walking
out
of
the
store
for
the
girl
to
call
out
"sorry
about
that",
as
though
we
were
talking
about
a
apples
not
being
in
stock
at
Coles.
Please
let
me
know
that
this
is
not
regular
procedure
for
your
staff
when
they
break
jewellery
and
that
the
Chermside
store
team
will
be
reminded
of
common
sense
and
manners
to
their
customers!
Particularly
if
they
break
somebody
else's
property!
Valuable
in
their
eyes
or
not!
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