1/5 Emily R. 10 months ago on Google
To
be
very
clear,
my
review
is
NOT
because
of
the
staff
or
service
I
received
from
them
-
they
have
all
been
great
(particularly
Nancy,
Jade
and
Mindy).
My
one-star
review
is
due
solely
to
unprofessional
way
management/owner
handled
a
recent
dispute.
I
have
been
a
faithful
customer
for
well
over
4
years,
receiving
regular
dip
manicures
from
Nancy.
Recently,
I
had
a
manicure
begin
to
crack
and
chip
within
a
week
-
very
unusual
as
they
ALWAYS
lasted
3-4
weeks.
I
went
to
Nancy
and
she
immediately
fixed
the
two
affected
nails
-
no
charge
(and
I
tipped
her
$10).
However,
several
more
nails
then
chipped
during
that
next
week!
Unfortunately,
I
was
in
South
Carolina
at
a
graduation/MD
weekend.
The
polish
was
very
cracked
and
chipped
and
catching
on
everything
so
I
had
no
choice
but
to
go
to
a
local
salon
and
get
a
new
manicure
for
all
nails.
Upon
my
return,
I
sent
Nancy
the
pictures
of
my
faulty
manicure,
and
she
said
she'd
take
care
of
it.
Within
a
few
days
of
my
return
to
Maryland,
I
went
in
for
a
scheduled
pedicure
and
discussed
the
situation
with
the
manager/owner,
complete
with
pictures,
and
questioned
whether
something
had
changed
as
I'd
never
had
this
issue.
She
finally
admitted
(after
me
asking
several
times)
they'd
run
out
of
their
usual
base
coat
and
she'd
purchased
a
different
product
in
the
meantime.
I
told
her
I'd
had
to
get
a
new
manicure
while
out
of
town
because
my
nails
were
such
a
mess.
She
seemed
unaffected
and
uncaring
by
this
situation.
When
scheduling
my
next
manicure,
I
mentioned
to
Nancy
she'd
said
she
would
"take
care
of
it"
and
noted
that
my
next
manicure
should
be
complimentary
since
it
failed
within
a
few
days.
She
said
that
the
manager/owner
had
refused
to
honor
this,
but
she
would
talk
to
her
again.
Nancy
called
me
the
next
day
to
tell
me
that
the
manager/owner
would
only
honor
a
complimentary
manicure
IF
I
HAD
COME
TO
THEM
when
it
was
a
mess.
I
explained
(AGAIN)
that
I
was
in
South
Carolina
and
unable
to
come
and
that
my
nails
would
have
begun
to
shred
due
to
the
craggy
sharp
edges
that
were
catching
on
everything.
However,
the
manager/owner
would
not
budge.
I'm
so
sorry
to
leave
Nancy
-
she
was
a
great
nail
tech
-
but
I
cannot
give
my
business
to
a
company
that
so
easily
dismissed
the
valid
concerns
of
faithful,
long
standing
client.
Good
nail
techs
are
hard
to
find...and
I'm
very
disappointed
in
the
manager/owner.
Perhaps
she
will
learn
from
this
situation
the
correct
way
to
treat
customers.
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