1/5 Aaron H. 8 months ago on Google
I
have
been
a
Five
Guys
customer
for
about
30
years.
I
remember
going
to
the
store
in
northern
virginia
that
had
the
peanut
shells
all
over
the
floor.
I've
eaten
from
this
location
in
Olney
for
years
now,
but
Sunday
was
my
last
visit.
I
went
in
Sunday
for
4
burgers,
two
fries,
and
a
shake.
The
counter
person
was
friendly
and
polite.
The
shake
machine
was
broken,
which
happens.
I
received
the
rest
of
my
order
and
was
looking
in
the
bag
before
leaving
when
I
noticed
the
fries
were
different.
There
were
about
half
as
many
fries
as
there
should
have
been.
I
looked
over
at
the
fry
rack
an
watched
the
fry
cook
do
the
same
thing
to
the
next
order
he
was
working
on.
I
asked
for
the
manager,
explained
my
concern
about
my
fires,
and
was
given
a
very
polite
answer
about
different
franchise
locations
being
able
to
do
what
they
want
and
that's
how
they're
doing
it
here
now.
I
let
the
manager
know
that
it
definitely
was
not
the
case
the
last
time
I
was
in,
I
was
disappointed,
and
would
not
be
using
the
store
again.
He
said
he
understood
and
we
parted
ways
amicably.
I
turned
to
leave
and
the
fry
cook
started
to
explain
how
he
was
right
and
the
fries
were
right
and
I
was
wrong
for
saying
anything,
continuing
to
berate
me
as
I
was
leaving
the
store.
I
returned
my
food
to
the
front
counter
and
asked
for
a
refund.
The
refund
was
given
by
the
manager,
who
was
again
polite.
I
went
next
door
and
purchased
food
for
4
from
chipotle
for
$20
less.
However,
the
truth
is
I
will
NEVER
be
in
this
Five
Guys
again.
Rude
staff,
and
an
owner
who
thinks
a
dollar
worth
of
potatoes
is
more
important
than
continuing
to
provide
the
product
I've
purchased
and
enjoyed
for
30
years.
Perhaps
worse,
I'm
now
suspicious
of
more
quality
sellout
changes
coming
at
other
locations.
I'll
continue
to
go
to
Clarksville,
Kensington,
and
Rockville
for
now,
but
allowing
a
franchisee
to
behave
this
way
is
bad
for
the
brand
in
general.
I'm
also
more
likely
to
try
a
new
burger
location
now
instead
of
staying
loyal
to
the
brand.
Such
a
disappointment.
1 person found this review helpful 👍