1/5 CS M. 8 months ago on Google • 2 reviews
Response
to
owner:
It's
okay,
I
don't
need
to
speak
with
you
because
the
charge
cleared
properly
from
my
bank
account.
I
heard
talk
of
retirement
when
I
was
there
and
I
believe
it
was
for
the
server
who
waited
on
us,
so
I
guess
she
was
hoping
to
go
out
with
a
bang.
As
for
trying
to
charge
$9.95
for
a
"cheesesteak
hoagie"
(i.e.,
steak
um
served
on
a
HOT
DOG
bun),
that's
on
YOU.
It
was
laughable.
Best
wishes,
we
won't
be
back.
P.
S.
Update
your
menu
to
accurately
reflect
the
prices
you're
charging
and
the
product
customers
will
receive.
TLDR:
they
charged
a
higher
price
than
what's
on
the
menu
and
the
server
tried
to
add
an
unauthorized
gratuity
and
sign
the
bill
on
my
behalf.
My
daughter
and
I
stopped
there
for
lunch
based
on
the
high
Google
rating.
I
ordered
the
cheesesteak
hoagie
and
my
daughter
ordered
a
tossed
salad.
When
my
"cheesesteak"
arrived,
I
was
disappointed
to
find
it
was
a
very
small
amount
of
steak-um
style
meat
served
on
a
split-top
HOT
DOG
bun.
I
asked
the
server
if
what
I
received
was
actually
the
"hoagie"
and
she
said
yes,
it's
a
six
inch
hoagie.
It
may
have
been
six
inches,
but
it
was
NOT
a
hoagie.
I
was
hungry
though
so
I
went
ahead
and
ate
it.
After
receiving
the
bill,
I
noticed
the
price
for
the
sandwhich
was
higher
than
the
menu
price.
I
went
up
to
the
counter
and
asked
to
see
a
menu
to
confirm,
and
yes,
I
was
charged
$2
more
than
what
was
on
the
menu.
I
pointed
this
out
to
the
server
and
all
she
said
was
"ok"
and
printed
out
a
new
bill
with
$2
discount
and
I
went
back
to
the
table.
I
wasn't
sure
of
the
payment
process
since
the
server
didn't
say
she
would
take
it
when
we
were
ready,
so
I
went
back
up
to
the
counter
to
pay.
The
server
went
by
me
twice
without
saying
anything,
so
I
returned
to
the
table.
She
eventually
came
to
the
table
with
her
handheld
ordering
device,
which
was
also
used
for
the
payment.
I
gave
her
my
card,
and
she
didn't
say
anything,
just
started
tapping
things.
I
said
"aren't
you
going
to
give
me
a
receipt
to
sign?
I
saw
you
tap
the
18%
gratuity."
She
had
also
had
drawn
a
squiggly
line
in
the
signature
box.
She
stammered
and
went
behind
the
counter
to
talk
to
another
person.
I
decided
to
go
up
and
see
what
was
happening
since
she
still
had
my
card.
The
server
was
telling
the
other
person
that
I
didn't
want
to
add
a
gratuity
and
I
interjected
and
said
"no,
you
just
added
the
18%
gratuity
without
my
authorization."
Neither
of
them
acknowledged
my
presence
and
I
continued
to
stand
there.
When
they
were
finished,
the
server
gave
me
a
paid
receipt
and
said
something
like
"see,
no
gratuity,"
without
offering
an
apology
or
acknowledgement
of
wrongdoing.
Mind
you,
I
wasn't
planning
NOT
to
tip,
but
the
amount
should
have
been
MY
decision,
NOT
the
servers.
The
higher
amount
charged
is
still
pending
in
my
bank
account
and
the
amount
on
the
paid
receipt
hasn't
posted
yet,
so
we'll
see
how
this
plays
out
and
if
I
need
to
take
further
action.
I
know
places
like
this
count
on
people
not
looking
at
their
bills
closely
or
asking
for
receipts,
but
PLEASE,
do
yourselves
and
others
a
favor
and
hold
places
like
this
accountable,
especially
since
there
were
many
elderly
folks
dining
there
and
they
are
so
often
the
victims
of
scams
and
fraud.