1/5 Donna A. 1 year ago on Google
I
entered
this
morning
and
showed
my
sweet
hair
stylist
Nicole
(whom
I
love)
a
picture.
My
hair
turned
out
nothing
close
to
the
color
in
the
picture.
I
say
nothing
close
because
I
didn’t
expect
perfect.
After
arriving
home
I
took
pictures
of
my
hair
and
called
the
salon
and
asked
if
I
could
send
the
pics
via
email
for
review
along
with
the
pic
I
showed
Nicole
of
the
color
I
wanted.
The
nice
person
on
the
phone
said
of
course
and
gave
me
the
email
address.
I
explained
I
wasn’t
angry
I
wanted
to
know
if
Nicole
could
review
the
pics
and
let
me
know
if
my
hair
can
be
fixed.
I
sent
the
email.
About
an
hour
later
I
received
a
call
from
Tiffany
telling
me
she
reviewed
the
pics
and
talked
to
Nicole.
Tiffany
stated,
Nicole
told
her,
the
toner
was
left
on
too
long
giving
me
the
gray
hair
result
-
I
asked
for
blonde
highlights
this
morning.
Tiffany
stated
I
need
to
wash
my
hair
with
a
clarifying
shampoo
like
Rosemary
Mint
two
or
three
times
to
wash
the
toner
out
and
then
I
should
be
fine.
I
washed
my
hair
several
times
tonight
with
no
change.
Question
to
Owner:
Why
am
I
being
told
to
wash
the
toner
out
that
I
was
charged
for
earlier
today?
Why
was
the
toner
left
on
my
hair
too
long?
I’m
not
in
the
hair
salon
business
but
it
seems
logical
to
me
to
ask
me
to
return
to
fix
(gently
remove
toner
and
reapply
toner)
not
to
give
me
instructions
to
fix
something
I
paid
a
lot
for
earlier
today.
I
never
asked
for
any
money
back
I
just
wanted
my
hair
fixed.
I’m
so
disappointed.
In
my
opinion
this
salon
is
not
living
up
to
Aveda’s
standards
and
I
will
not
return.
I’m
sorry
there
isn’t
a
zero
star.
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