UPS couldn't be bothered to actually deliver my package, so I had to go to this location to pick it up myself. There were many employees milling around without masks, but some gigantic, FAT DISGUSTING BLOB of an employee shuffled in to the office, after I had to ring the bell and stand around waiting, demanded I wear one. If he was worried about his health, that ship sailed years ago, and I shouldn't have had to go there in the first place.

This place is old, dirty, unorganized, messy, and smelly. Rude office person who acted like I was bothering him for picking up my package.

The clerk is NOT a people person. I have worked as a package handler and as a PT Supervisor at the Kirby Cir. location on two different occasions about 20 years apart. ALL the equipment was the same equipment. There was NO upgrading or any meaningful expansion done in over twenty years for an area that more than doubled in population in the same time frame. Slogan used to be: "Moving at the speed of business" and "the tightest ship in the shipping business", neither slogan applies to today's UPS. The second star is just because I am a generous person.

Ups decided not to deliver my mother her medicine that comes in a cooler and must be refridgerated because of a prior incident where one of the delivery drivers stole a package. She was never notified her medicine was sitting at the ups center after not recieving her medication eventually so much time passed she had to notify the company that it never came and thankfully the conpany resent her medicine through another carrier. Calling a lawyer tomorrow

Ups is simply the best! I met some Great people while working at the Ups! I learned alot like this location delivers 20k packages a day wow shout out to will and the 300 belt 💪🏾🚚

This place is a nightmare to go get a package, been there a couple of times and say that people that work in customer service hate there job is an understatement. Our employees refuse to go there to get a package because they don’t want to be treated with out respect. You will imagine that a big corporation like UPS will have a much better located HUB with people that actually know how to do customer service and serve others, specially in a city like Melbourne-Palm Bay in a big growing do the Air Space Industry development. Really sad UPS

Lack of communication, lack of friendliness. In my opinion that’s my personal experience, but I have very high expectations like smiles and happy to help type customer service. Those are my expectations.

I’ve shipped parcels out of here for what seems like decades. The clerks are always a pleasure to ship with and the drivers are also always willing to stop with assistance for anything if you ask them. Even if the drivers seem to be in a bind or short on time they’ve always stopped, smiled and assisted me with whatever I’ve needed. I have absolutely nothing but positive words to say about these hard working men and women. As for UPS, everyone knows they’re the “great giant” in their line of work. I am confident to say there’s a direct correlation to the companies success and the epic individuals whom they employ.

My UPS driver loves to mark my packages as attempted when we have cameras that clearly show he never came. UPS does nothing about it besides make me come get my own packages from the location. My driver decided to put my packages for will call and I have no say so. Never have I ever had this issue with FedEx. I wish I could choose my shipper from places I order with.

I ordered two packages the same day minutes apart, one from Hawaii using the post office, the other from Illinois using UPS. The post office delivered from Hawaii in 3 days, UPS from the mainland still not here in 4 days. Go figure, it was supposed to be delivered on the 3rd day but welcome to big business. Continually happens with UPS and FEDEX. You will only get the same cut and paste response, use USPS, it arrives when they say it will.

Great place to drop off your prepaid and labeled packages. Also UPS has not raised rates like the other carriers

The drivers pull into that place fast and carelessly. Always look both ways when you go through there.

What happened to customer support in America??? Why is there no phone number for the facility? Is UPS that poor that they can’t hire a person to provide customer support at the facility? This is the one business that needs humans but yet they insist on robots. Fml

Edit: automated UPS RESPONCE, I was directed to use the exact same channels I've been using for 2.5 months! I am sickened by this company. I had framed artwork shipped from Canada to my home in Florida. From the UPS facility in Canada my piece made it safely through U.S. Customs, Fargo ND, Eagan MN, and Jacksonville, FL...then finally the Kirby facility in Palm Bay, FL, where it was "damaged and discarded, sender will be notified" NO ONE NOTIFIED ME. I visited this facility twice, no manager avaliable to speak to me. Was given numerous phone #s and emails. Not one person can explain to me how this is a UPS policy. To throw away a customer's property without contacting that customer is grossly negligent in my opinion. Photographic evidence/video? None. I am to take the word of a stranger that my artwork was too hazardous to deliver to my house (after a LONG safe journey to Florida) and the safety of the employee would have been compromised. So they THREW IT AWAY? IN THE GARBAGE? I won this piece at a charity event auction, it's worth was far more personal than monetary, and that's why I'm so disgusted with UPS. Oh and still waiting to hear back from ANYBODY, believe me it's not for lack of me trying to get answers.

Good luck.. depending on the attitude of the person at the counter

cannot scan QR codes for returns. you have to go to an actual “ups store”.

They don’t want to work there, is better if you go access point

Driver delivered two 45 lb bags to our condo lobby. Being 81 years old and with 3 hernias, I struggled to get them to the condo. A month ago they picked these same bags up from our condo door, not the lobby. Why the difference

Had a problem with the shipper. Had to contact UPS to pick up my package. They made it very easy for me to pick up my package. Thank you to UPS and it's staff.

The guy at the counter was weird. He wouldn't take the prepaid, priority envelope from my hand. Instead, he had me place it on the scale. I may have leprosy. But dang it. I don't look like I have leprosy.

Terrible. Driver blocked a school entrance and made a rude gesture when asked to move. He refused to move to a space just a few feet ahead which would have allowed people to pass by, instead making a large number of people wait for him.