I gave only 3 stars in total and 2 for the service due to the queue system. We came at 8:30 we had a reservation and they let us in at 9:20, unexpected and unacceptable, its a pure disrespect to customers. The food was very good, but it was not so special to wait 50 min for.

If you come here. You can get food after order 40 minutes more. Management skill poor and never do good take care. If you want to get terrible experience, i would like to suggest Haidilao Vincom.

An unusual and new experience in the way food is prepared and eaten. Causes the whole family to prepare the food together and engage positively in the cooking process. In addition to that, there is ice cream and sweets for free and outside you can do nail polish for free 😜

Came here for lunch with mum. Two people and we spent 979 000 VND. We chose two flavours - small size hot pot: mushroom and bone broth. One thing we really enjoyed here was their customer service. Staff has great recommendation for their dishes and suggested how many dishes we should order for two in order to save us money (since it was our first time I was planning ordering a lot more 😅). The manager came to our table to check how the food and everything was. She also gave my mum a free Longevity soup to wish my mum good health. Later on, staff brought out a little red gift bag to give my mum and a beautiful rose in a small transparent container with ice cubes. My mum was so happy to receive so many free gifts and wishes of good health from staff (even though it was not her birthday, we just happened to shop at Vincom and stopped by for lunch ☺️). Thank you for your small but beautiful gestures and care towards my mum. It did make her feel special and made her day 😘. Highly recommend this place for their food and customer service. Attentive, caring and professional.

Haidilao in Vietnam is highly dangerous. They offer free nail service, unlimited snacks, and ice cream while waiting. They also offer unlimited boba and toppings??? You already know I got all the toppings and boba refills haha (no food wasted. I ate it all)!!!

We had Quốc Bảo as our waiter during our dinner. He was phenomenal and very helpful, constantly attending to our every need. Highly recommend both Haidilao & Quoc Bao for your visit!!

The service is always the best at Hai Di Lao. Free manicure, ice cream and fruit while waiting for the queue. However we dont have to wait during our visit Food is good and great. Hai Di Lao flavoured beef is our favourite. Very tender and tasty beef. There's many choices of sauce that you can mix it as you like it Price is acceptable for the service that was provided. The restaurant staff very attentive and pay great attention to details. Toys for kids upon arriving, phone cover to keep the phone away from the oil, always refill the drink. Very good! Do order the hand pulled noodle to see how they made it in front of you. It's kind of like a show..really fun to watch

Exceptional services, We were provided apron, glasses wipe, and even toys for the kids. The food is good enough. One note is that the spicy soup is way to hot for my taste, but my friends love it.

Great hot pot experience if you want the noodle dance experience. Quality of food is decent with pricing being not cheap but reasonable for what you get. Service is generally good, they cater to waiting lines serving ice cream and drinks, however they do charge premiums on basics like condiments which seems a little greedy.

Nice for organising events like birthday party. However it’s a bit hot and expensive.

We love it😋It was service perfect all Haidilao I went😍. It was in Ho Chi Minh City❤️

⭐️⭐️⭐️ I have been visiting Haidilao s restaurants across Asia for the last few years . I do generally love it . In my Vietnam my local Haidilao is landmark 81. On this occasion we changed . As usual, I booked table in advance - I don’t know why they gave us a table where the air conditioning was not working . We got hot and stinky - The fish , smelled and tasted rancid . To which the waiter tried to laugh off , and say it was “normal “. Well, it’s not normal , because I have visited other Haidilao restaurants many many times . - I found the staff here to be impeccably slow - in comparison to other ones (particularly landmark 81) - the que outside side was impeccably long , and the really lacked any organisation.

Good place to enjoy hot pot with family or friends. Delicious food. Great service and friendly staff 😃👍🏻💯.

Overall, the ingredients are fresh, and the food is delicious. However, it’s usually crowded, so there might be a wait.

The best HDL I have ever visited. The price is slightly cheaper when compared to HDL in other countries, but the service is beyond anything I've experienced. There are also some unique soup bases and menu items that I've never tried before. I always get the Spicy Soup Base, which is always consistent between all HDLs. Here, I find it was a bit less spicy. All the vegetables and meat were fresh and great value. I highly recommend the sliced pork, if you eat pork. The self-serve dipping bar is a must-order and boasts my favourite sauce ever - the HDL Seafood Sauce. They also have some unique Vietnamese side dishes to try there. I was a big fan of the mango dessert. Of course, I will give a last shout out to the staff here - they were always on top of the ball and refilled our beverages constantly. They also checked up on us frequently and reminded us how long to cook each dish. While every HDL is technically supposed to have this level of service, this is the first one that actually met the standard. Due to its well deserved popularity, expect to wait 45mins - 1hr if you come during peak meal time. When I came at 5:30 I walked right in, but at 5:45 I was quoted 45 mins. It's certainly a delicate balance!

Consistently my favorite hotpot brand and this one is no exception It’s located all the way on the top floor so you may want to take the elevator up instead of the escalators, especially if you’re parked in the basement

Food here was solid and they had a decent sauce/dessert bar. The service was definitely where Haidilao shines. They had snacks, drinks, and an entire nail salon for guests waiting outside the restaurant. Every staff member was attentive, polite, and friendly. They made sure that everything we needed was taken care of even before we said anything. Absolutely top-notch service that you need to come to experience yourself.

Haidilao in HCM is slightly different from Singapore because it is filled mainly with families and teenagers, likely because of the price factor, which costs half the price than when you experience it in SG. But be prepared for the noise. Apart from the usual crackers and ice cream while you wait at least 30 minutes for a seat, HDL in HCM even has a manicure session for the ladies! What's great is that after the meal, u can also head next door to watch a movie at the CGV cinema, which likely benefited from HDL's presence as a neighbour on the same level..

I guess the service for hai di lao is equally good across various countries (Singapore, Malaysia or Australia). This store is no exception. The ingredients are fresh and the soup base taste good (however i personally feel that the tomato soup served here has much more flavour than the ones in Malaysia) There is also the crab broth which can only be found here so i found it alittle special. While the crab taste in the soup seemed natural (instead of flavouring), the taste was slightly on the weaker side so i didnt really enjoy it that much. However this was the cheapest hai di lao i ever had since it was so affordable so it was overall a good experience

The service was good, ambiance as well. I was eating on my own and they provide a friend to seat with me which I find it so lovely. The only issue is that I had the worst food poisoning at night, I couldn’t say from what meat/or seafood exactly it was from. Sorry

The map location is absolutely wrong, the HaiDiLao is located in the Vincom Center Đồng Khởi. The staff there is the sweetest. They provided a cleaning wipe and hair tie when I first arrived. Out of some 3-4 drink choices you can pick one and you get unlimited refills for that - I chose milk tea which was delicious (according to my liking and not super sweet), the broths are absolutely fantastic and they give free fruits in the end. I went alone, they put a stuffed toy in the other seat which was too funny and at the same time super cute!

Leckeres Essen zu fairen Preisen. Es ist die Wartezeit auf jeden Fall Wert. Auf jeden Fall sollte man in dem Restaurant die lange Teignudel bestellen, da man dann eine super Show bekommt. Der Service ist freundlich und schnell. Achtung: Die normale Brühe und scharfe Brühe sind für Europäer sehr scharf! Einziges Manko: Es gibt leider kein Hähnchen.

Very good food and service... A bit noisy like most restaurants these days but very good otherwise. Free tea & ice cream outside while you wait. 👍

Heard stellar reviews about the service here, and they were definitely onto something. Food was delicious, but the service was exceptional. We even had someone come out to hand toss noodles for us. It was Lunar New Year, and so there was also a fun performance celebrating that. Overall, it was a very fun experience!

Always be fresh and chilled here by the perfect service. Superb place

I don’t know about other Haidilao branches in the world, but the Vietnam one is famous for its varieties of random, free services. However, as a person who loves hot pot, I don’t rate this place’s food highly. Food. You order through your table’s designated iPad. The prices are decent, not cheap but not expensive either. They offer a 10k vnd unlimited drink buffet where you can get drinks like iced tea and boba. I don’t remember what I got but notably, I got a plate of marbled “snowflake” meats. When you say marble, it’s obviously has to have parts of fat and parts of lean meat - the one brought out to us was just fat. Other side dishes like enoki mushrooms or tteokbokki have nice portion sizes. Also the way the table was situated was weird, the hot pots were in the center, and it was quite hard to get stuff because it’s a little far and inconvenient. I have a bit of concerns about the sauce bar. The sauce bar is a buffet that is priced 40k vnd. That is fine, but I just don’t like how they try to make the sauce buffet seems “optional” because you have to pay extra, but in reality, you obviously need the sauce buffet in order to eat your hotpot. I also have concerns on how I just couldn’t understand why many people like the sauce bar here. It’s very interactive, you can basically play with it until you get your desired sauce, but I made 3 sauces - 1 my own recipe, 1 Haidilao’s recipe, 1 TikTok’s recipe - and I didn’t like ANY of them. Was it just me or were the ingredients in the sauce bar missing something? They lacked so much flavors to me like I think it was too oily and not enough sweetness and just too much?? I ended up not finishing my hotpot because I couldn’t like the sauces I made. I feel like it’s on me for not creating a nice sauce, but also I just don’t think the ingredients are great. Back to marbled meat situation. Our server from the beginning was very very rushed. She talked in a very rushed manner, and I couldn’t understand her because she was just speaking very fast and was lowkey rude sometimes. When we asked her if we could change the meat plate because it was just fat and looked nothing like the photo, she said no and didn’t try to cooperate. We ended up talking to the manager who did give us a new plate as well as gifting us that plate of meat and a plate of fruits (which is already free at their fruit station but they’re trying to act nice ig). They also have this nearly empty cold dessert fridge of panna cotta, which didn’t taste good but at least it was free. So yes, overall, Haidilao’s service is great (except for that server we had). But the notable thing about Haidilao in Vietnam is that they offer so many random, free services you can get. They do your gel nails, they give you free drinks, snacks, and ice cream for waiting guests, they even have a photo printing machine that I loved because printing photos in the US is not free! Overall, nice service with random, free amenities. I wouldn’t recommend it if you like a simple hot pot place with pre-made sauce and cheaper prices (it’s not super expensive, but there are more affordable places).

It was just as good as the one I tried in Beijing, China! The ingredients are fresh, and the customer service is amazing 🌟 We don’t speak Vietnamese, so when our server noticed we were speaking in Korean, they set the iPad menu to Korean for us 🌟

Sooo crowded if you wanna try weekend Service very bad I called the staff many times but were mostly ignored No advice to customers

The food was served promptly, and it was delicious. The service was excellent. What an amazing experience! I will definitely return in the near future. Thanh Tuyền & Thịnh.

Đi buổi trưa cũng đông nhân viên lúc đầu phục vụ lơ là, lơ là trong tất cả chi nhánh mình từng đi. Khúc sau có complain anh qly thì đổi ng phục vụ là A Tài siu dth ạ tận tình với khách ❤️ Mong haidilao giữ dc như lúc đầu take care khách chứ đến vì lý do này mà đi cũng vì lý do này á.

Excellent service. Food is well served and decorated. Always having pleasant time dine in here with friends and family.

Visited on 12th Feb in the late afternoon. Overall the experience was a pleasant one except there is a lady in spectacle with a ribbon on her shirt that her attitude was not friendly and service is just not acceptable. Ruin the experience. We visited haidilao regularly and we know this is just not the usual amazing service they provide. From table 9.

Nay e dùng bữa ở HDL Vincom Đồng Khởi đc a Công Minh phục vụ nhiệt tình, thân thiện vs dễ thương vô cùng tận lun. Hỗ trợ hết sức hết mình có 100 sao e cũng đánh cho 100 sao. Đợt trước e cũng đi ăn nhưng đc 1 chị khác phục vụ kh đc nhiệt tình bằng nên qua chi nhánh khác dùng bữa nay quay lại đây đc a Minh phục vụ ưng ý vô cùng lun 😍😍😍

Such wonderful service, everyone is so attentive and friendly!! Thank you to miss Tuyet Hong, she was so sweet! Definitely recommend for good food at a reasonable price ❤️

NV: Lê Chương I visited Haidilao hotpot in Vincom Ho chi Minh City with my friends and we had a great time. The restaurant is spacious, clean, and modern, with comfortable seats and tables. The service was excellent, from the moment we entered the restaurant until we left. The staff were friendly, attentive, and helpful. They offered us free drinks, snacks, fruits, and ice cream while we waited for our table. They also gave us aprons, hair ties, and wet wipes to keep us clean and comfortable. They explained the menu and the ordering process clearly, and checked on us frequently to see if we needed anything. The food was delicious and fresh. We chose the tomato and mushroom soup bases, which were both flavorful and rich. We ordered a variety of meats, seafood, vegetables, and noodles, which came in generous portions and were cooked perfectly. The dipping sauces were also tasty and complemented the food well. We especially enjoyed the beef slices, the shrimp balls, and the enoki mushrooms. The price was reasonable for the quality and quantity of the food and the service. We paid about 300,000 VND per person, which included the soup base, the ingredients, the drinks, and the service charge. We felt that it was worth it for the experience and the satisfaction. We would definitely recommend Haidilao hotpot to anyone who loves hotpot or wants to try something different. It is a great place to enjoy a meal with your family or friends, and to experience the excellent service and hospitality of Haidilao.

đồ ăn ngon,phục vụ tốt,nhân viên nhiệt tình lắm ạaa

Nhân viên dễ thương nhiệt tình

Nhân viên Hadilao thân thiện , nhiệt tình hỗ trợ khách . Mặc dù đông nhưng sắp xếp bàn ok , đồ ăn đa dạng .

Nhân viên thân thiện phục vụ nhiệt tình. Vô cùng hài lòng về chất lượng

10 điểm

Tuyệt vời 😊😊😊

Great customer service, friendly staff (her name was Thuy Linh) will definitely come back 🤭

Tốt nail

Excellent service like no other place I've been to, high quality meat and vegetables. Great atmosphere and pricing.

It’s my first time eating Chinese hotpot. I tired four types of soup for our hotpot. Among them I love their sichuan soup. The waitress are very polite and care the customers with smile. We got free flow of drinks. Lime juice was 10/10. Bubble tea and fermented plum juice is okay. All the ingredients were fresh. Right from the vegetables, seafood, and meat. Try their mushroom sauce as a dip. 🤤 One downside of this place is always crowded. I wasn’t able to book the table in advance. They follow token system, you may need to wait longer on weekends.

Located on the top 3rd floor. This side has a low ceiling, so the space feels narrower and narrower than that of Bitexco branch. The quality of the food is still the same. The staff is also enthusiastic. Now I see the delicious seafood sauce. You don't need to mix a lot of fancy things, just use the sauce for now. And for those who like rich Thai hot pot like me, sometimes it's enough without dipping sauce. The Mala hotpot is too spicy, spicy, but choking. There is tea at the sauce counter. This side has fresh ice cream, ice cream cones, but no ice cream cone. My table got a gift of a teddy bear, I don't know how to share it :))

Such a horrible service. We was waiting for more than an hour and half. Once our number called, but they let people with number after us came first. Then told us wait for next available table. I was complain them why they did that, and they lied to me that people with the number after us didn’t come yet, but hell no they walked in in front of us. First time and will be my last to come here. The front lady was so rude. And also the manager or whoever with red uniform. They didn’t even say sorry to me.

We always have the best time at Haidilao! You really can’t have a bad time here.

Service above all makes dining here a bit comforting. Busy place with many patrons. Service crew can be busy and some delays in serving some foods.

The wait for our party of 8 was over 2 hours, near 3. In the mean time, they had a complimentary ice cream machine with complimentary toppings and an area of various fresh drinks. They also offered free nail painting but the wait line was very long, being 52 people ahead of us. They didn't have any vegetarian options at all, so do not come here if you are vegetarian or vegan. You will starve.

The food is steam boat or hot pot. You could have it in many restaurants, but they try to make it an experience rather just having food. So they will celebrate your birthday and your wedding anniversary. In this particular store, there was a perfomer in a traditional chinese opera custume who changed the colour of his face mask by sleight of hand. They will also make a show of pulling the noodles by swinging it around. Since it could be a long wait, they offer drinks, fruits, ice cream and even a manicure while you wait. So it all makes for a customer experience. If you have time to spare, and you enjoy an noisy meal while cooking your food in broth (they have a few flavours), then you will enjoy eating here.

FIRST OF ALL, the staff is amazing! Very friendly, supportive and well-organized. The food is somewhat good but nothing really hit my food-lover soul haha. One interesting point I want to mention here is the number of the ingredients for making a dipping sauce is numerous! They also give you an instruction to make many different kinds of sauces, BUT you have to pay an extra fee for the sauce, which I don’t like :( Overall it was good and definitely will come back :) 5 stars hands down!

Most child-friendly hotpot experience we had! They provided us with a baby seat that can be put on the bench, and even offered to make steamed egg for baby. Our baby also really enjoyed the noodle dance. Atmosphere was friendly and chill, service super attentive, staff would come by every few minutes to help us put ingredients into hotpot n replace plates/top up drinks for us. Free bubble tea! Many choices of customized dips in a buffet style counter. Menu is big with wide selection for everyone, suitable for spicy, non-spicy, vegan, etc... Tomato soup base was our favourite. Would definitely come back, super recommend.

This place is amazing!! Service is too knotch and English friendly! Definitely stop by if you’re in the area!

Excellent service. You can choose any kind of mix you want in a single hot pot table. They also offer free nut, ice cream and popcorn,... Avg cost per pax: 400-500k (bigger group will be less)

Quán lẩu phục vụ phong cách chuyên nghiệp, siêu dễ thương. Nước lẩu đa dạng, ngon hợp khẩu vị và có khá nhiều loại nước chấm, nguyên liệu tươi sống. Có biểu diễn múa mì sợi, hát bội lật mật ảo thuật và có chúc mừng sinh nhật tận bàn ăn.

It is hard to find the right order to have a good experience with this type of hotspot. Nothing special, and I hate thinking too much when come in this kind of “service-oriented” hotspot. Get very crowd in the weekend, but they have some stuffs for you to waste your time while waiting. Not worth the effort for me.

Great services. Will i ever comeback? I don't think...

Nv Đức dthhh cute

luân dễ thương

Luân

Dịch vụ nail tốt

Ưu điểm: đồ ăn rất ngon Nhược điểm: đợi quá lâu😭 Nhưng bù lại được bạn Long Cơ take care rất chu đáo👍🏻

Hôm nay mình đi ăn được bạn Long Cơ phục vụ siêu nhiệt tình, không có chỗ chê. Được ăn ngon được cung phụng mình cảm thấy thật trọn vẹn ☺️

Nhân viên phục vụ chuyên nghiệp, nhiệt tình, thân thiện

ngon vui

Hoạt động đến 4g sáng ( thảo )

Ok

good services,

Xịn xịn

Good

Tuyệt vời

I would recommend not to visit without reservation. You need to wait for at least 1 hour for walk in (for evening 6pm-). There was no inform regarding how long is the queue or explanation for delaying. Poor quality of service for reservation and front desk to communicate with customers. Hope manager could enhance the quality soon.

Such an excellent place to have lunch. All serving staff working so hard and smiling every time. Great work and good food.

Great meal, 5 stars for the service, especially Ngọc Diệp, taken care for us during the meal ❤️

The server Lê Chương is so cute! The meal is good but the service is better

Chị Thanh Xuân phục vụ tận tay

Chị Thắm tốt bụng, dọn nước trà sữa tụi em lỡ tay làm đổ.

Em iu chị Nhi Nữ 🩷🩷🩷

Không gian ấm ấp đồ ăn ngon pv to quyen vui ve

chị Thắm nhiệt tình, dễ thương ✨ nói chung là tuyệt

Chị Thắm nhiệt tình, vui vẻ, dễ thương

Chị Thắm nhân viên haidilao ở vicom siêu nhiệt tình luôn nhaaa trùi, lần đầu trải nghiệm mà được tiếp siêu nhiệt tìnhhhh, nói chung là ưng ạa

chị Thắm nhân viên take care siêu kĩ nhiệt tình dễ thương lắm áaa🤩

Như Quỳnh

In this restuarant, you get to ẹnjoy some of the best hotpot, the meat, the noodles, the broth, everything is good. This place also has amazing service, the waiters are super nice and they will bring out your food as fast as possible. The floor, the chairs, the tables are all spot on, not a single mess.

Duy Tân ok

Duy Tân vui vé chu đáo

Ngon !!!

非常好吃，跟在國內吃的是一樣的！還有表演，下次再過來吃！

Dịch vụ nail tốt

quán ăn ngon, phục vụ tốt

#haidilaovietnam #tomato

Luân

luân tuy ít thấy nhưng thấy là có ích

Như quỳnh