I had a great initial appointment with my therapist (I am not going to put her name here because I understand that she also was placed in a difficult position where there was no one at the office helping her). I came today for my second appointment, only to find that the glass door is locked, and that no one is in the office (yet the lights are all on— see the photo). I thought it might be some kind of a mean Halloween joke, but you wouldn’t believe what happened. I stood there for thirty minutes way past my appointment time of 10:30am, thinking that maybe they went to the bathroom or something. No one person came or showed up. I called their main office phone number (which is a different number from the Paramus office), a very nice lady told me that the Paramus office is definitely open, she stayed with me on the line while talking to the manager, and trying to find my therapist and the receptionist… I really thought this would be the place for me, especially since my therapist was so kind during our first appointment. I still couldn't believe what just happened and how this is possible, except that I came to my appointment on time, waited outside the door for thirty minutes seeing that the door is locked with lights on (which really is unprofessional), and to be told later that the receptionist took a day off and my own therapist was the one who locked the door (even though I understand she didn’t want to fill in as a receptionist) is just all too humiliating to me as a mental health patient who is trying to put in the time to come to this appointment only to be shut out like this… I’m just still speechless about this whole experience, how this could even happen, and why no one called to cancel the appointment if there is no front desk receptionist. I’m not one to ever leave a negative review, but this will be the first bad review I have to give. Very unprofessional on all fronts (except the nice lady who stayed with me on the line trying to help me and comfort me while I was waiting outside the office — thank you for showing me the compassion.)

Olga is great. Very warm yet very professional. Interested in getting to the bottom of things, yet listens well and let’s you talk as much as you need to. I really felt like I could talk to her.

My experience with Jesenia Vergel was all around wonderful and insightful! I am very much looking forward to next time.

It was really easy to use make sure I was in the waiting and was so happy to be able to talk to Jesenia Vergel she is wonderful and she don’t judge you and very professional and I feel great always after our session so over all 5 ⭐️s on the site and Jess 10,000 ⭐️ highly recommend using the site!!!!

Gorgeous and comfortable setting. Kind, competent, professional staff. Confident in my choice to go there.

i do telehealth with jen and i love her i feel like shes very insightful and overall great person to talk to

Saw Scott Marqueling; he’s an incredibly nice guy. Highly recommend.

I really needed a place that made me feel comfortable with therapy and the staff here is amazing. Dr Martinez made me feel very relaxed definitely a great session I highly recommend