Loved Kelsey’s and they have great stuff. I’ve been shopping there for years! However just going through the responses of the business owner she sounds super unprofessional. As a business owner you need to have a bit more class when responding to negative reviews. I’m a business owner myself and I understand it can get under her skin but it’s not acceptable because it turns others away.

Very rude owner, definitely don’t recommend consigning here. Her prices are higher than resale and for no reason. She will literally rip you off with her consignment prices and she knows nothing about luxury resale. If you know the prices of your items, don’t let her talk you into low balling.

The customer service was outstanding, i will definitely return. Truly love the fact that you can layaway items $599 or more for 60 days w/ 25% down. I was so amazed at everything I forgot to take pictures. I wanted clothes, but what i tried just didn't work...cant wait to go back....as you can see we packed the house.....

This review is in response to "Cynthia Dukes" review.......I have had the luxury of being associated with the owner, staff, and the overall "vibe" of Kelsey Resale for for the last year and a half. I have never been exposed to such a positive group of people and place of business in my 57 years of being on this planet. I have personally got to know everyone that works there and every single individual I have met has made me a better person. The way that they conduct themselves should be the model for every small business. Please keep in mind that I come from a completely different professional background, which is why I have been so impressed. Here is where it gets dicey, Cynthia Duke has personally attacked the "Owner" which also happens to be my Wife. My Wife, the "Owner" is a lot of things, none of which even come close to what Cynthia is describing. She is the best human being on this planet that I have ever met. She is sweet, caring, selfless, humble, and possibly the most compassionate woman ever. I also think that she is the most beautiful person ever! BUT, she also has a business to run, sometimes the inventory items that she has to take in for consignment may be of significant value to the consigner, but not necessarily be of value to Kelsey Resale, which is why I feel Cynthia is attacking my Wife. It is just the business model that has made Kelsey Resale successful. There is no need for anyone to take it personally. You can attack the business model, attack me, but to attack my Wife is way out of bounds Cynthia!

I've been shopping there for about 10-15 years because I love the excitement of a good find. I got the most awesome coat there one year, it's been about 10 years and I just can't part with it. I continue getting compliments. The reason for only 2 stars is the owner. There is something about her dimeanor that is a cross between snubbery and a negative aura. I brought some clothes for resale, many years ago and. She took maybe one or two pieces, the rest she discarded with an undertone. I felt really bad walking out of there. I never went back there for consignment. The next few times, I was a customer and I got the vibe, something along the lines of "you're a lesser citizen for shopping for used clothes here". Another time, I tried engaging her into a conversation. I complimented her for a great business venture and suggested that she opens a location in Naperville, where I live. I am a supporter of small business, especially women-owned businesses. As a former small business owner, I would welcome such feedback. Instead, she gave me a laugh and said something along the lines, "never, ever will I go back to that awful town, where I lived with my ex". This was another moment with the owner that has stayed with me for all these year. It is for the first time, I am reading the reviews and they hit home. In part, I am glad that it wasn't just me being rubbed the wrong way. Her responses, although mostly positive, are rather shocking. You just don't see such owner responses on-line often. One negative comment after another, mostly about her being so disliked, she just doesn't seem to get a point. My suggestion to the owner, would be to take a back seat role and allow her staff (they're all wonderful and she did a wonderful selecting them) run the store operations. I'm sure there is plenty of work within the business, that are not customer facing. Perhaps, the back office operation is the owner's best talent and allow her staff to do what they do best. I wish the owner much success and I hope that she takes this feedback constructively.

Always have had a great experience with the employees while shopping at Kelsey’s. Every piece I have purchased was always in amazing condition such as Amanda Uprichard, Alice and Olivia, Valentino items) Handbags have authentication papers within them and are in near perfect condition! If in need of discounted designer pieces to fill your wardrobe, this is the place to go!

From one small business owner to another…KEEP DOING YOU!!!! Every single review is important and when a customer is not so nice it’s hard not the be hurt. I have responded emotionally to reviews and I don’t apologize for being real. How many have we wanted to review the rude customer? We don’t get that chance and it’s hard not to take mean comments to heart. Keep rocking it and make no excuses! It’s your heart and hard work that matter. Much success to you in the future!!

I just visited this beautiful boutique today and let me just say the staff, products, and prices are out of this world. Everything was amazing and I would highly recommend!!