HMC Bronovo Ziekenhuis image

HMC Bronovo Ziekenhuis

Hospital β€’ General hospital β€’ Orthopedic surgeon β€’ Midwife β€’ Internal medicine ward

😠 Doctors are arrogant with no respect for patients when and if you finally get to see one; I was personally misdiagnosed and I hardly received an apology. They waste a lot of patient's time with administration and inexperienced personnel until you get to be seen by someone who is at best an unsupervi... People often mention hospital, Bronovo, staff, care, patients, great,


Address

Bronovolaan 5, 2597 AX Den Haag, Netherlands

Website

www.haaglandenmc.nl

Contact

+31 88 979 7900

Rating on Google Maps

3.80 (268 reviews)

Open on Google Maps

Working Hours

  • Saturday: Closed
  • Sunday: Closed
  • Monday: 7β€―AM to 6β€―PM
  • Tuesday: 7β€―AM to 6β€―PM
  • Wednesday: 7β€―AM to 6β€―PM
  • Thursday: 7β€―AM to 6β€―PM
  • Friday: 7β€―AM to 6β€―PM

Featured Reviews


Frequently mentioned in reviews: hospital (19) Bronovo (8) staff (8) care (7) patients (6) great (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Theodora P. 6 years ago on Google β€’ 10 reviews
    Doctors are arrogant with no respect for patients when and if you finally get to see one; I was personally misdiagnosed and I hardly received an apology. They waste a lot of patient's time with administration and inexperienced personnel until you get to be seen by someone who is at best an unsupervised opinionated doctor in training. They never have a holistic view and their medical personnel thinks in silos and only within their specialty. it is a nice looking hospital but it would be great if it was to be staffed with doctors ...
    13 people found this review helpful πŸ‘

  • 1/5 Bahar A. 3 years ago on Google
    I have never experienced such negligence, unprofessionally & arrogance from a health care provider. They treat their clients as money making machines, running operations time & time again when the issues could easily be resolved with one initial treatment. Then they lie about why they did it, that is was necessary when the operating dr. Clearly states otherwise. My experience was with the surgery department of the orthopedic department. The operating dr. Left stitches which were instructed to be removed in my finger and caused infection after infection for 6 months. When I tried to bring the negligence to their attention, they denied ever having given the instructions for the stitches to be removed and claimed that the infection was caused by my body Without a clear reason. I suffered incredibly for 6 months & had frightening fevers as well as awful shivers/headaches due to the prolonged infection due to an allergic reaction to the stitches. It was made very clear to the specialist that the material used was causing terrible infections in my body & still my pleads fel on deaf ears. I am outraged & revolted at the amount of unprofessional conduct. With this review I hope to prevent anyone else trusting Bronovo with their care & going through what I went through.
    11 people found this review helpful πŸ‘

  • 1/5 Kimberly G. 4 years ago on Google β€’ 3 reviews
    I was studying in the Netherlands and developed bleeding early in my pregnancy. I was referred to HMC Bronovo by my GP and was asked to pay €175 upfront because they did not accept any of my 3 international insurances. I was also told that this was the total cost for the visit. While the visit with the doctor itself went well (a physical exam and ultrasound), the real nightmare began 5 months later when they sent me a bill for an additional €308 with a very rude message and a firm deadline. They also refused to provide any justification for the cost or an invoice in English. My husband is making me pay it for integrity sake but I really am disgusted by their poor professionalism, service and lack of honesty from the beginning. Beware!
    11 people found this review helpful πŸ‘

  • 2/5 Uffe K M. 6 years ago on Google β€’ 58 reviews
    Used to be a great hospital. Now it is completely overcrowded, also very difficult to find a parking space inside. Much too many secretarial/admin staff that are not always friendly with patients. I counted 6 (six!) secretaries at the reception for a single service. Medical staff are still really great, but clearly stressed by the overcrowding.
    8 people found this review helpful πŸ‘

  • 1/5 H 2 years ago on Google β€’ 135 reviews
    Bronovo Orthopedie!! I do not recommend anyone to visit this place. The staff who handle the admission of patients is terrible. Completely devoid of empathy and respect for patients. Lady serving 24.03 in the morning abrasive and completely unsuitable for this position. She does not care about any arguments. She said that her coffee is getting cold and ended the conversation. This is unacceptable.
    6 people found this review helpful πŸ‘

  • 5/5 Ehab M. 2 years ago on Google β€’ 267 reviews
    A good hospital. I was admitted for a Cataract operation this week. Everything went smoothly and punctual. Once I arrived, the staff started to give me the medications needed for the operation. All of them was friendly, kind and helpful. Dr. Wang, the ophthalmologist surgeon who carried out the operation, was a real nice person. She did her utmost effort to make sure I am comfortable enough before starting the process. Once diagnosed, I was given enough guidance and knowledge on every aspect relevant to the operation, before, during and after it. Thanks a lot HMC.

  • 1/5 Dead I. 1 year ago on Google β€’ 4 reviews
    Worst hospital experience ever, my appointment has been canceled and turned out to be scheduled at another date and location, whilst never letting me know (didn't receive a single letter, calls or messages, just nothing to update whatsoever about the case). The receptionist made a rude comment about my private life which is none of her business in the first place, she was super judgmental about the fact that I have a different sleep schedule. Didn't see a single smile, not at the patients, nor the people that work there.
    6 people found this review helpful πŸ‘

  • 4/5 John S. 3 years ago on Google β€’ 233 reviews
    I have different experiences in Bronovo where the negative aspects are due to decisions taken by the board of the HMC Concern to gradually dismantle this location over the next few years. For blood tests I think this location could improve its β€˜bedside manners’ or hospitality. For some of the specialist wards and out patient treatment I can only compliment staff for professionalism and care. Communication is not always optimal, often because policy is set by and with the main location ’Westeinde’ in mind. Patient perspective is sometimes lost in various messages. Bronovo hospital is the closest location for me and therefore health care at a convenient distance.

  • 5/5 Deepraj D. 4 years ago on Google β€’ 131 reviews
    Good hospital in the middle of the city. Plenty of parking spots. Fast and efficient service. Good signage and easy to navigate inside. Lot of departments with their own specialists and clinics. Centrally managed appointments make it easy for patients and visitors alike.
    2 people found this review helpful πŸ‘

  • 1/5 Camille C. 6 years ago on Google
    If you are a foreigner living in the area and you will have to leave the country at one point, it's really complicated to obtain any document, invoice or justification of your payment once you have left. I'm still waiting for the invoice in order to be reimbursed by my insurance since weeks now and once you had left the country they really do not help you. Plus, I had paid for an X Ray in this hospital and they never gave me the picture or any document about what I have done there ... Not professional at all and really complex organization ...
    5 people found this review helpful πŸ‘

  • 1/5 My sweet twins Noah & C. 11 months ago on Google
    The radiologist did not take the time to properly do her work (only 3 minutes for an ultrasound of abdomen).
    3 people found this review helpful πŸ‘

  • 1/5 Not S. 1 year ago on Google
    Disgusting dirty dutch medical service, avoid at any cost! They do not have professional stuff, all of those faks are just experimenting on people! Very good example of corrupted and absolutely DEAD dutch medical system!
    3 people found this review helpful πŸ‘

  • 5/5 Marcel R. 1 year ago on Google β€’ 32 reviews
    Without a doubt the best hospital in the region, if not the province. Used to have a great maternity section. This hospital was so good that MCH decided to close it down, because somehow managers seem to think that sick people thrive in big factory buildings. Now it's reduced to short stay care only and I bet the hospital will disappear and we are condemned to go to Lijkenburg and Slechteinde.
    2 people found this review helpful πŸ‘

  • 1/5 Spyridon K. 7 months ago on Google β€’ 22 reviews
    Avoid orthopedic department. Completely unprofessional. My patella was dislocated and they gave me completely wrong advice, the doctor lacked empathy and willingness to help (maybe due to lack of skill or knowledge?). I was lucky to visit my specialist doctor in my home country due to vacations and he was furious about their approach and how they handled it, saying although it is not a serious case, it could potentially cause me to have a chronic problem in the future if not handled correctly. He also said I should have started physiotherapy sessions already, whereas the doctor in this hospital told me absolutely not to. That led to my quadriceps becoming atrophied and my condition not getting better. I am paying so many taxes in this country and I demand the healthcare I receive to be of great standards. This wasn’t the case in this hospital. I hope to never visit their orthopedic department again.
    2 people found this review helpful πŸ‘

  • 5/5 Ton T. 1 year ago on Google
    (Translated by Google) Nice that this hospital will not close its gates next year but only in 2030 (hopefully never). Wise decision (Original) Fijn dat dit ziekenhuis niet volgend jaar maar pas in 2030 (hopelijk nooit) haar poorten sluit. Verstandige beslissing
    2 people found this review helpful πŸ‘

  • 5/5 JoFotoShow 2 years ago on Google
    (Translated by Google) Spotless and very nice hospital. fantastic decor and good doctors and doctors. (Original) Brandschoon en erg mooi ziekenhuis. fantastische inrichting en goede artsen en doktoren.
    1 person found this review helpful πŸ‘

  • 5/5 Jane D. 3 years ago on Google
    This is an excellent hospital! A well deserved 5 ⭐⭐ ⭐⭐ ⭐.
    1 person found this review helpful πŸ‘

  • 5/5 Arne S. 4 years ago on Google
    (Translated by Google) Best hospital and staff. Keep Bronovo open! Proof today has been provided. And maybe they will stay too !! (Original) Beste ziekenhuis en personeel. Houdt Bronovo open! Het bewijs in deze tijd is geleverd. En misschien blijven ze ook!!
    1 person found this review helpful πŸ‘

  • 4/5 Alex G. 2 years ago on Google
    Nice hospital. Shame that it has to close.
    1 person found this review helpful πŸ‘

  • 5/5 Karina A. 1 year ago on Google
    I found all the staff I encountered at the Bronovo super friendly and helpful. As someone with anxiety, this was very reassuring. Really great hospital experience.
    1 person found this review helpful πŸ‘

  • 1/5 Porto B. 2 years ago on Google
    Their website states: If you have a foreign insurance policy it is not necessary to have a referral letter from your general practitioner (GP). BUT THEY REFUSE to book appointments without the dutch referral letter, even when you pay from your own pocket. USELESS
    1 person found this review helpful πŸ‘

  • 1/5 Lika Niki P. 1 year ago on Google
    Neglegence from everyone...specially in maternity unit! They don't care that's all!
    1 person found this review helpful πŸ‘

  • 3/5 Leon L. 1 year ago on Google
    Geen wachttijden voor eerste hulp, want die is hier niet! Ik wist niet dat dat ook nog kon. Gelukkig wel aardige mensen die mij naar het Westeinde ziekenhuis stuurde.
    1 person found this review helpful πŸ‘

  • 1/5 Y S (. 2 years ago on Google
    (Translated by Google) What a messy mess. (Original) Wat een zooitje ongeregeld.

  • 5/5 Rosana P. 2 years ago on Google
    The service of the hospital is excellent. The professionals are experts in their field. My salute.

  • 5/5 Marianne k. 4 years ago on Google
    Jz4

  • 5/5 joan c. 4 years ago on Google
    Wonderful rheumatologist dr. Huidekoper, same day emergency appointment and treatment. The whole team are very caring. If you are unfortunate enough to have arthritis, this is the place to go, hope it can stay open.

  • 5/5 Anna 2 years ago on Google
    Excellent medical staff.

  • 5/5 Paul Doru I. 2 years ago on Google
    Ok

  • 5/5 Esther M. 3 years ago on Google
    The radiology department works very efciemtly.They are quite friendly and helpful.We came three differentt times and every time they were very punctual and friendly.

  • 1/5 Kat C. 2 years ago on Google
    They do not treat single women at their fertility clinic, and seem to be in denial/delusional about the fact that it is discrimination. Would not recommend!


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