1/5 Ana de P. 1 year ago on Google • 4 reviews
My
review
is
addressed
to
one
particular
staff
member
from
HospiDay.
Very
rude,
arrogant
lady,
she
hang
up
the
phone
while
I
was
trying
to
have
a
conversation
with
her.
Very
dismissive
saying
(in
french)
that
she
did
not
have
time
to
be
on
the
phone
with
me
as
she
had
other
30
patients
to
call.
As
per
her
words
-she
was
all
alone.
This
awful
lady
(unfortunately
non
of
her
colleagues
wanted
to
give
out
her
name),
zero
empathy
and
zero
customer
oriented
skills,
zero
sense
of
respect.
She
was
completely
going
overboard…talking
over
me
so
I
could
not
speak
at
all
and
I’m
the
end
she
hang
up
on
me.
One
of
the
values
of
this
hospital
is
RESPECT,
you
see
everywhere
around
the
hospital
“being
agressif
doesn’t
take
you
anywhere”,
POLITESSE
is
the
key.
Then
why
is
this
lady
still
working
there
if
she
doesn’t
fit
the
profile?
She
even
dared
to
say
if
we
don’t
pay
the
“estimation”
that
same
day
she
would
cancel
the
surgery
and
the
patient
(my
relative)
would
“rester
comme
ça”.
This
kind
of
behaviour
is
unacceptable
from
a
health
care
institution.
The
Hospital’s
mission
is
to
“take
care
of
patients”
clearly
in
real
life
the
story
is
different.
Money
first,
they
may
well
refuse
you
assistance
if
you
don’t
pay
beforehand.
While
being
in
the
phone
with
her
I
was
thinking
about
patients
that
are
undergoing
serious
health
issues,
having
to
deal
with
this
nasty
person!
Poor
them.
I’m
sending
a
formal
complaint
to
the
hospital
and
hopefully
they
will
address
the
issue
and
call
out
to
this
lady.
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