The worst service ever! We just saw a receptionist being unprofessional by telling repeatedly to a guy that he took a ticket from someone else. We were all shocked by the way she accused him of something that no one in the hall understood! Why someone will take a ticket of someone else? There is no point! She was really rude, striking on her desk and instead of trying to understad why the machine didn't work she came back by telling him you have to wait longer with a new ticket! Not even apologizing for him! How this kind of people can be happy working as a receptionist! she should be instead in the army but certainly not welcomimg people in a hospital! What a shame for the image of the hospital! A colleague of her came back later saying there was indeed a mistake made by the machine ticket but even after this she didn't even dare try to come to apologize about her rude behavior to him! Really a bad image of her was seen by everyone but she didn't even see it and thinking what she done was correct while it was terrifying for everyone in the hall. We of course confort the guy and told him to not waste his time with this kind of toxic people. Unfortunately the management should do the minimum by having receptionist knowing how to behave and how to manage their emotions. They should know that they are in front of people who can be sick physically (it's a hospital! This should be obvious!) and then requiring having a professionnel standard in the way to talk with patient. No one has the right to accuse someone without any prove everything else is just hatress and a really low level of professionalism as simple than that! They were a legal expert amomg us in the hall who later talk to him and who can help him to file a lawsuit as what he saw was not acceptable! Hope the best for him! But this can never be tolerated by anyone! We should know how to respect each other and if we see it to help those who are victims of this situation!

I waited 10 hours in the waiting room, after a serious medical emergency, during these 10 hours no one came to consult me ​​in the conditions in which we announce that I am very sick and I did not eat because I was from this morning, I was not allowed to accompany me even if I don't speak French or Dutch, the rest of the people were allowed to accompany. After 10 hours I was sent to several doctors but no one gave me a good diagnosis. nobody knows what I have but they gave me a diagnosis and some pills (for a serious problem) without doing the tests.

So many bad experiences there, from unprofessional treatment of documentation to the incompetent medical stuff. Finally when we changed to UZ Leuven we found ourself in another world.

Best Hospital in the Brussels region, friendly staff, great doctors and all multi-lingual

In addition to extremely rude manners and an electromyography done with the gentleness of a farrier, the neurologist told me that I had nothing and said that for the excruciating pain I was in, she couldn't do anything about it, I would have another visit with the neurosurgeon in 15 days (!!!) anyway. Between her and the neurosurgeon, they couldn't figure out that I had myelopathy and I needed surgery! I changed hospital and found serious professionals thankfully!

We went to the pediatric department at UZ Brussel because my baby choked on a piece of chicken bone that actually ended in his lungs. We were amazed by the kindness and professionalism of everyone. Pr Dr Elke De Wachter made the intervention of extraction and followed my baby during our stay in hospital and she was extremely reassuring and supportive. We are very grateful to everyone there! Thank you!!

My mother was diagnosed with a terminal illness and spent one month in Oz Hospital. Throughout her stay, a tall brunette nurse with tattoos on her hands and a consistently twisted hairstyle looked after her from time to time. When my mother politely asked her to bring some food, the nurse responded with cynicism, claiming that whether you ate or not it is not important at all. This incident left the observer wondering how someone with such low human values could work in a hospital setting. The incident happened at the end of July 2023. My mother's name was Hajrije Bosnjaku.The hospital should be inspected, and such individuals should be discharged.

Went into the emergency room at 20.30 because the next available appointment for the paediatrician or general doctor was available in 2 weeks and my daughter was in her 5th day of fever (over 39), runny nose and belly ache. After the “triage” she got Dafalgan for her fever and we never heard from anyone again. No information, no guidance just 6,5 house of waiting with no information. No respect for the patients to inform them on the waiting time or improve the triage so they send you home if there’s no emergency - all I was looking for was confirmation that it’s ok to continue with Dafalgan and that the belly ache is not appendicitis or something bad…

My husband went to emergencies to UZ Brussels with my 2 years old daughter with 40 of fever and stayed there since 11.30 until almost 21.00. The doctors took a look at the child only after 19.00. No food, no doctors, sleeping on the chairs.

If I could give a 0 I would. I was never treated as badly as in this hospital. Sooo racist !

It seems unfortunately that the commercial purposes of this institution having more priority than the good condition of the patient. We are just coming out of a shocking situation needing to take our loved family member away to avoid dramatic outcomes...

(Translated by Google) A little more kindness and respect for older people who are in the hospital. Also a little more courtesy please from some staff members of certain services on the phone. (Original) Wat meer vriendelijkheid en respect voor oudere mensen die erin het ziekenhuis liggen. Ook wat meer beleefdheid graag gewenst alstublieft door sommige personeelsleden van bepaalde diensten aan de telefoon.

One of the worst emergency services , regarding the waiting time. The emergency means someone needs an immediate medical care ,however in this emergency you have to wait minimum up to minimum two or 3 hours and get questioned several times for the same questions by medical students till you can see the doctor . Hope the management of this hospital do something about it

More than 20 years as a patient of this hospital. I have seen good and bad moments, actually the good moments are much, much more. They are human, like us. They must act professionally, but errors happens. I am happy in all with this hospital except the accounting department. They have low toleration. The letters can get lost in the way, then they charge 25 Euros more in the next one. It is not fair. I give 4 star to the hospital, but one star less for accounting department that they must also take more care of the ill people during hard financial time. Also, more and more Doctors are going to charge more, that is not a good way for helping people with health issues. I rejected my consultation with a dermatologist because the department asks for 20 euros more, and it was for all dermatologists.

I underwent treatment here and cannot find a single fault with this place. Nurses, doctors, receptionists are amazing and know their job. You can really trust them with your health.

My appointment wasn’t in the system and The doctor didn’t ask me any questions and down right frawned when I explained something about the issues I’m experiencing. I asked not to to a blood test because in the past it didn’t work out for me. I needed a ultrasound but he still gave me appointments for blood tests. I absolutely hated this experience and didn’t feel like he believed me. Never going back to this hospital. I wasted time to resolve my issues!!!

Do not come to this place a true joke

Do the basic things, nice department for kids, sometimes too long wait for a nurse to come by (30 min), and of course, the food is horrible. The worst food in Belgium is served here, making kids, parents and patients skip the food. Please fix this

Avoid who calls herself " Doctor " baharlou ... prescribing wrong creams that ruined my skin with high cost .... carless about the waiting time of laser sessions , appointment cancellation last minute by racist receptionists .... If you had a similar experience.. please leave your contact so we can file a joined case to the ministry of health

I’m super sad… because a middle-aged woman at the ivf reception staff seemed very unfriendly and racist… Maybe She thought I couldn't understand Dutch, but I could… My GP sent me here who wants a baby, but I don’t think I can visit here again… I hope she WON’T ruin Belgium’s reputation

Very bad hospital for emergency . Waiting 6 hour to see a doctor , Rude staff . Nurs says why i came here go to faimly doctor . They dont know faimly doctor is not available at night . Very bad experience

It's the first hospital that I do see what real good health care is here in belgium, the staff is so professional that they are real heroes , bind in several hospital here in belgium but what I do have here as services can't believe , I em now 48h hospitalize and all go good for me thanks to the hool staff of the UZ Brussel

Great staff, kind and helpful nurses. I have been going here for my diabetes since 2007.

I visited this place in 2019. I never recieved an invoice for the service. In 2021 a debt collector contacted me, stating I have to pay for the service and extra penalty charge. I contacted UZ Brussels, they stated nothing can be done. This is a fraud!

Special thanks to Michele who took a great care of me during the labour and birth of my first child on 13/7. Extremely professional, caring and attentive, will always feel grateful ❤️

(Translated by Google) Treat free (non-injected) people like dogs, especially ICU and cardiology nurses. Belgium and France will be warned via social networks of dangerous actions on the part of these services and legal attacks will be carried out to restore fundamental rights and punish the culprits. (Original) Traite les personnes libres (non injectées) comme des chiens, surtout les infirmières de l'USI et de cardiologie. La Belgique et la France sera avertie via les réseaux sociaux des agissements dangereux de la part de ces services et des attaques en justices seront menées pour rétablir les droits fondamentaux et punir les coupables.

Do not come to this hospital arrived at 8h55 to urgence with my 4 year old daughter. We where only 2 patients it takes them 1h10 min per patient there team needs coaching Iam writing this message it is 11h16 And still waiting my turn

(Translated by Google) Horrible hospital, bad sign-up staff .. Incorrect road poster I asked 3 people for a service they each sent me to different places .. A factory with a staff and patient service with no comments. They didn't even accept my 7 year old son in consultation with me !!! I really have nothing more to say! I would never set foot in this hospital again (Original) Hôpital horrible, le personnel à l'inscription méchant.. Affiche route non correcte j'ai demandé à 3 personnes pour un service ils m'ont envoyé chacun à des endroits différents.. Une usine avec un personnel et un service patient sans commentaires.. Ils n'ont même pas accepté mon fils de 7 ans en consultation avec moi!!! J'ai vraiment plus rien à dire! Plus jamais je mettrais un pied dans cette Hôpital

Everyone is extre nice and all the processes are very well organized. No comment about the competency of the medical staff either.

Blown away but this hospital. All staff speaks English. Simple booking and payment. Very good quality care.

The emergency service is a pain, you need to wait for hours even though there are less patients, you have to wait for the doctor and student doctors to come together for the treatment and patients become an exhibit for students doctors , never recommend for emergency awful experience

The European Face Care center is quite good. Excellent experts. Take their time to give a proper diagnosis.

Doctors very friendly but asked us to come at 7:15am and at 8:30am was my surgery. It’s currently 7:44am and they informed us the surgery will be at 11:30am without calling us. So now I’m sitting in my room hungry and thirsty because they told me not to eat.

I most of the times come here whenever I need tests for my kids or whenever an emergency arises. I just went again two times in a week and was very happy with the doctors, nurses and the staff. Everyone very friendly, they explained everything, put my girl at ease…Last but not least they were all at least bilingual NL/FR. I also heard them talk in EN with other parents.

Yesterday afternoon I called the ambulance because I had 40 degrees fever and I am pregnant with twins. Also having non stop nose bleed, dry cough. My fever that day wasn’t going down after taking paracetamol so my family and I got very worried. The paramedics asked why we called the ambulance for this and then I received the same question in the hospital twice more there! Nobody cared I was pregnant. They took my vitals and my heartrate was high. They also did a test to check which virus I am having and then sent me to the waiting room. I asked there to a couple how long they had been waiting and they told me 8 hours! I went to look for the hospital receptionist to inquire about the waiting time and she told me the next patient had been waiting 4,5 hours and that they are 5 people in front of me. I told her I will go home as this is absolutely pointless as nobody cares and how I can get the results of my tests as I am not a resident here she said she had no idea and couldn’t redirect me. I have never in my life experienced such treatment in a hospital!!! Do not go to this hospital if you need urgent care as you will wait 8 hours!! I am still shocked by the lack of empathy of any of the staff in this hospital!!

Excellent service at gastro, kind and highly professional staff!

Had a great experience at this hospital. It was difficult to find the entrance as Google maps doesn’t indicate or lead to the entrance of the hospital.

Showed up for surgery with an appointment. Room not ready for hours. Staff very rude and not caring. Standing in the hall waiting for a room for hours. Avoid if at all possible

(Translated by Google) Unprofessional experience. Agreements are not kept. We went for a version (reversal of a baby in the breech) and had an appointment with a certain doctor. We didn't even get to see this one. Everything happened between a chaotic bustle... Even after a failed version and waiting from 10:30 am to 4:00 pm, not even a glass of water was offered to my sober wife. We will never set foot in this impersonal hospital again! We really felt like a number. (Original) Onprofessionele ervaring. Afspraken worden niet nagekomen. We gingen voor een versie (kering van een baby in stuit) en hadden hiervoor een afspraak met een bepaalde dokter. Deze hebben we niet eens te zien gekregen. Alles gebeurde tussen een chaotische drukte... Zelfs na een mislukte versie en wachten van 10u30 tot 16u werd er zelfs geen glaasje water aangeboden aan mijn nuchtere vrouw. Wij zetten nooit nog een voet binnen in dit onpersoonlijke ziekenhuis! We voelden ons echt een nummer.

Best hospital I’ve been in Belgium! Nice, modern, clean with amazing staff! They are very kind, fast and smart!

The infection section is horrible, they prescribe a medicine that is not reimbursed by the health insurance and they don’t respond on the emails to correct the prescription they don’t care, incompetent and unprofessional!

You should dying already before they take care of anything. Not taking anything serious at all

We was driving from Paris to Brussels and my 3yo kid got sick, kind of gastroenteritis, it was a nightmare during this trip. Someone recommend us UZ hospital, we were not sure what was going to happen because here in Canada (let say Quebec, wish is not Canada) if you are not citizen or resident you have to pay upfront to have the service and then claim to the insurance Surprise, we found a very nice people taking care of the baby, they did not ask for paying anything, the only requested the insurance card and that was all. Service was super-fast compared with Quebec; we made all the process in 2 hours, nurse, pediatrician, blood test etc. Honestly, this hospital is super modern, very clean and people talk different languages. This hospital is like a university hospital. Healthcare in Belgium is composed of three parts. Firstly there is a primarily publicly funded healthcare and social security service run by the federal government, which organises and regulates healthcare; independent private/public practitioners, university/semi-private hospitals and care institutions. There are a few (commercially run for-profit) private hospitals.[1] Secondly is the insurance coverage provided for patients. Finally, industry coverage; which covers the production and distribution of healthcare products for research and development. The primary aspect of this research is done in universities and hospitals.

I was, hospitalised twice for a total period of 10 days. The nurses, doctors and members of the staff are very helpful and professional, they take care of their patients, I felt in security here.

(Translated by Google) I came for an Athrose CT scan. The doctor or future doctor wanted to inject iodine into the knees. She did not manage to do it, in addition to having done it at 4 times, because it's impossible to do it with the leg stretched out. So as a result, I came out traumatized from this very painful experience. To finally go somewhere else for somewhere else (Original) Je suis venue pour un Athrose scanner,.Le médecin ou futur médecin,a voulu comme il se doit,injecter de l’iode dans le genoux.Elle n’est,pas parvenue à le faire,en plus de l’avoir fait à 4 reprises,,car c’est impossible le faire la jambe tendue..Donc résultat je suis sortie traumatisée de cette expérience très douloureuse.Pour finalement allé ailleurs pour ailleurs

(Translated by Google) My 2children have been followed in uz for 5 years I like it a lot it's calm very nice staff very clean. When the children are hospitalized they go twice a day to the games room bcp more activities Villa Samson for visits with obie 🐕 and 2 🐱 it gives children a lot of pleasure, they regain their energy, really magnificent. (Original) Mes 2enfants sont suivie à uz depuis 5ans j'aime beaucoup c'est calme personnel très gentil très propre .Quand les enfants sont hospitalisé il vont 2 fois par jour à la salle de jeux bcp des activités en plus Villa Samson pour des visites avec obie 🐕 et 2 🐱 ça fait bcp plaisir aux enfant ,ils retrouvent leur énergie, vraiment magnifique.

Its been almost 2 years I regularly visit several specialists. Very professional and emphatic doctors! During CT scan procedures after talking to the attentive assistants I feel more secure and less scared. Thanks!