1/5 Mona H. 2 months ago on Google • 5 reviews New
January
17,
2024,
room
number
1115
I
recently
had
the
unfortunate
experience
of
staying
at
Van
der
Valk
Hotel,
and
I
must
say
it
was
a
disappointing
and
frustrating
visit.
From
the
moment
we
checked
in,
the
front
desk
person
displayed
a
remarkable
lack
of
courtesy
and
professionalism.
Not
only
were
we
rushed
through
the
check-in
process
without
any
explanation
of
our
package
details,
but
the
staff
member
also
failed
to
acknowledge
my
presence,
only
interacting
with
my
husband.
We
had
booked
the
wellness
suite
with
electric
bicycles
and
a
three-course
dinner,
none
of
which
was
adequately
explained
to
us
at
check-in.
Despite
having
stayed
at
the
hotel
before
and
knowing
what
to
expect
from
the
wellness
suite,
we
were
dismayed
to
find
that
the
room
was
not
cleaned
thoroughly.
Stains
were
present
in
the
sauna,
hot
tub,
and
on
the
chair
by
the
desk.
Attempting
to
order
drinks
from
room
service
revealed
an
exorbitant
€25
charge
for
each
order,
which
only
added
to
our
growing
dissatisfaction.
When
we
addressed
these
issues
with
the
manager,
she
was
friendly
and
attempted
to
rectify
the
situation
by
arranging
for
the
room
to
be
cleaned
and
providing
a
complimentary
bottle
of
wine
with
our
dinner.
However,
the
problems
persisted
when
we
visited
the
hotel's
restaurant.
Despite
having
a
complimentary
bottle
of
wine,
communication
breakdowns
and
delays
marred
our
dining
experience.
The
staff
seemed
disorganized
and
required
repeated
explanations
of
our
details.
The
menu
card
provided
by
the
front
desk
for
the
prepaid
three-course
dinner
felt
tacky,
and
even
with
it,
we
faced
additional
queries
from
the
restaurant
staff.
The
lack
of
communication
and
understanding
reached
a
low
point
when
we
were
served
our
main
course.
Instead
of
inquiring
about
our
satisfaction,
the
server
abruptly
cleared
our
plates
without
any
regard
for
our
pace
of
dining.
Despite
expressing
concerns
about
the
quality
of
the
food,
the
restaurant
manager
displayed
an
unwillingness
to
address
our
issues,
claiming
they
had
done
everything
they
could.
As
someone
with
over
20
years
of
experience
in
the
service
industry,
I
have
a
high
tolerance
for
mistakes
but
found
the
incompetence
and
unwillingness
to
rectify
simple
issues
at
Van
der
Valk
Hotel
unacceptable.
Unfortunately,
this
experience
has
left
a
lasting
negative
impression,
and
I
cannot
recommend
this
hotel
to
others.