Van Gurp Breda image

Van Gurp Breda

Jewelry store

😠 Very bad service. I went to van gurp twice to get my ring repaired. This involved a large stone that had to be glued on again. The 2nd time I was there because the stone fell off again within a few weeks. (I was lucky that this happened indoors and so I was able to find the stone again). Then my ri... People often mention ring, service, time, gurp, stone, keer, steen, happened, Richard, laten,


Address

Grote Markt 27, 4811 XL Breda, Netherlands

Website

www.vangurpjuweliers.nl

Contact

+31 76 737 0244

Rating on Google Maps

4.10 (49 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 am to 5:30 pm
  • Friday: 10 am to 5:30 pm
  • Saturday: (Carnival Saturday), 10 am to 5:30 pm, Hours might differ
  • Sunday: (Carnival in the Netherlands), Closed, Hours might differ
  • Monday: (Carnival in the Netherlands/Shrove Monday), Closed, Hours might differ
  • Tuesday: (Carnival in the Netherlands), 10 am to 5:30 pm, Hours might differ
  • Wednesday: 10 am to 5:30 pm

Featured Reviews


Frequently mentioned in reviews: ring (20) service (14) time (13) gurp (12) stone (12) keer (10) steen (7) happened (6) Richard (6) laten (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Vera V. 5 years ago on Google
    (Translated by Google) Very bad service. I went to van gurp twice to get my ring repaired. This involved a large stone that had to be glued on again. The 2nd time I was there because the stone fell off again within a few weeks. (I was lucky that this happened indoors and so I was able to find the stone again). Then my ring was repaired for the second time, and again (this time within a few days) the stone fell off the ring. This time while driving and found the stone on the floor of the car. With this I went back to van gurp again but instead of helping me I was told it was not possible what had happened and I was made fun of by owner Richard van gurp. Apparently Richard van Gurp knew what had happened better than I did. I explained my story several times neatly and calmly, not even asking for a fee, but for understanding because the ring is very important to me and in this way I could have lost the stone 2 times. So the bottom line is that the owner of this jeweler would rather be right than help and keep his regular customers. (Original) Zeer slechte service. Ik ben 2 keer bij van gurp geweest om mijn ring te laten repareren. Het ging hierbij om een grote steen die er opnieuw opgeplakt moest worden. De 2e keer was ik daar al in verband met dat de steen er binnen een paar weken al weer afviel. (Hierbij heb ik geluk gehad dat dit binnenshuis gebeurde en ik de steen dus wel weer heb kunnen terugvinden). Vervolgens is mijn ring voor de 2e keer gerepareerd, en weer (deze keer binnen enkele dagen) is de steen van de ring afgevallen. Deze keer tijdens het autorijden en vond ik de steen op de vloer van de auto. Met dit ben ik weer terug gegaan naar van gurp, maar in plaats van mij te helpen, werd mij verteld dat het niet mogelijk was wat er was gebeurd en werd ik belachelijk gemaakt door de eigenaar Richard van gurp. Blijkbaar wist Richard van gurp beter wat er gebeurd was dan ik zelf. Ik heb mijn verhaal meerdere keren netjes en rustig uitgelegd waarbij ik niet eens om een vergoeding vroeg, Maar om begrip in verband met dat de ring erg belangrijk voor mij is en op deze manier had ik de steen al 2 keer kwijt kunnen raken. Het komt er dus op neer dat de eigenaar van deze juwelier liever zijn gelijk wilt krijgen in plaats van zijn vaste klanten te helpen en behouden.
    6 people found this review helpful 👍

  • 5/5 Willeke P. 2 years ago on Google • 192 reviews
    Great help! I had lost an earring. They no longer had these in the store or at the supplier. Were they able to get the earrings through another route? What an effort and I am very happy.

  • 1/5 Rebel 5 years ago on Google
    (Translated by Google) Very bad service. I went to van gurp twice to get my ring repaired. This involved a large stone that had to be glued on again. The 2nd time I was there because the stone fell off again within a few weeks. (I was lucky that this happened indoors and so I was able to find the stone again). Then my ring was repaired for the second time, and again (this time within a few days) the stone fell off the ring. This time while driving and found the stone on the floor of the car. With this I went back to van gurp again but instead of helping me I was told it was not possible what had happened and I was made fun of by owner Richard van gurp. Apparently Richard van Gurp knew what had happened better than I did. I explained my story several times neatly and calmly, not even asking for a fee, but for understanding because the ring is very important to me and in this way I could have lost the stone 2 times. So the bottom line is that the owner of this jeweler would rather be right than help and keep his regular customers. (Original) Ik heb mijn ring nu vier keer laten repareren door deze juwelier, en elke keer valt de steen weer van mijn ring af. Dit is echt binnen een half jaar al gebeurd. Vervolgens heb ik elke keer moeten betalen om de ring te laten repareren, dit bedrag is opgelopen tot wel 70 euro. De laatste keer wilde de manager weer dat ik ging betalen voor de ring te laten repareren, maar dit vond ik echt onzin. Ik heb de ring nauwelijks gedragen en de ring word gewoon waardeloos gerepareerd. Ik raad deze zaak af, klant onvriendelijk en niet goed in hun vak blijkbaar. Erg jammer dat ik dit zo moet oplossen..
    3 people found this review helpful 👍

  • 1/5 putheany k. 1 year ago on Google • 26 reviews
    It was quiet. I haven't even been able to close the door yet and I am immediately surprised by asking how they can help me, which is fine. But after I asked if it was possible to measure my ring finger, it wasn't possible unless I really wanted to buy something here. My approach was indeed "measure your ring finger, look at the rings and come back with my fiancé to get a set". But after this comment from the employee, I didn't have to look any further. Too bad, because they indeed have a lot of nice jewelry and it all looked good. So, service is a bit inferior to the products.
    1 person found this review helpful 👍

  • 1/5 Ravi A. 1 year ago on Google • 21 reviews
    I usually don’t write bad reviews but I was shocked by the service we got in here. This one woman in green said to us that she will not help us unless we buy first..
    1 person found this review helpful 👍

  • 5/5 Luuk R. 5 months ago on Google • 7 reviews
    We have been coming to Van Gurp for years and that is for a reason. You will always receive very friendly help and expert advice. They really think along with you. An example from last time, my wife was looking for a watch but couldn't find anything in the store so quickly. The employee asked what kind of thing she had in mind. Then she came up with a watch that was perfect. I would definitely recommend them.
    1 person found this review helpful 👍

  • 5/5 Ilke van G. 1 year ago on Google • 3 reviews
    Very good service! Extremely friendly. Bought the watch there and there was something wrong with it, I don't live nearby so it was sent and handled well with good communication. Watch is in order again.

  • 5/5 Demelza van H. 1 year ago on Google
    (Translated by Google) Top business, always good service, beautiful business and super friendly people! (Original) Top zaak, altijd goede service, mooie zaak en super vriendelijke mensen!

  • 5/5 Meerten van H. 1 year ago on Google
    Goed, vriendelijk en eerlijk advies. En uiteraard hele mooie spullen 😀

  • 5/5 Jules P. 1 year ago on Google
    (Translated by Google) Just as it should be . Helpful and pleasant and pleasant. made the right choice (Original) Precies zoals het moet zijn . Pretttig geholpen en fijn en sfeervol. juiste keus gemaakt

  • 4/5 Roland K. 1 year ago on Google
    (Translated by Google) Reasonable number of reviews and mostly positive. The negative reviews are really negative. (Original) Redelijk aantal reviews en overwegend positief. De negatieve reviews zijn dan wel ook echt negatief.

  • 5/5 Sandor van den B. 3 years ago on Google
    (Translated by Google) Dear Sandor, Our advice is to invest your money mainly in beautiful jewelry and watches. Something that you can enjoy every day and with a bit of luck can also make money if you don't want to wear it anymore. We also like to think along with our customer to find something suitable, but I still think that your message was not intended for us. (Original) Afgelopen jaar overgestapt met Dagje uit Breda naar Van Gurp financieel advies. De mogelijkheid om altijd te kunnen sparren over vraagstukken sprak mij enorm aan. Ook gedurende onze samenwerking blijkt dat er enorm veel kennis en kunde aanwezig is binnen het team van Van Gurp. Weten ze iets niet, dan zoeken ze het voor je uit en regelen ze een passende oplossing! Al met al dik tevreden over onze samenwerking! Sandor Dagje uit Breda

  • 5/5 M R. 3 years ago on Google
    (Translated by Google) For jewelry I only go to van gurp. Good service, take the time for you. We had not had our engagement rings engraved yet and were able to have them done for free one year later because of our wedding. The day of our wedding we picked up the wedding rings in full dress ... Very special was that ... (Original) Voor sieraden ga ik alleen naar van gurp. Goede service, nemen de tijd voor je. Onze verlovingsringen hadden we nog niet laten graveren en één jaar later alsnog gratis kunnen laten doen ivm ons trouwen. De dag van ons trouwen in vol ornaat de trouwringen opgehaald... Heel bijzonder was dat...

  • 5/5 Marieke P. 2 years ago on Google
    (Translated by Google) Not only a beautiful shop and good advice, but also fantastic service. Ordered something that didn't arrive on the expected date. The owner has done everything possible to have it in time. (Original) Niet alleen mooie winkel en goed advies, maar ook fantastische service. Iets besteld dat niet binnengekomen was op verwachte datum. De eigenaresse heeft alles in het werk gesteld om het nog wel op tijd binnen te hebben.

  • 1/5 Sandy van den B. 2 years ago on Google • 1 review
    Bad service if you go back with a complaint. I first had to talk to the saleswoman for 10 minutes, but she did not really understand my complaint about an earring that had fallen too low. I was quickly told that there was little else she could do for me. Money back was not an option anyway. Finally, the second saleswoman came along, listened to the entire conversation and, with some difficulty, offered me a voucher. For something you are not satisfied with, at least ask for more understanding. And then you indeed do not agree to a voucher..
    3 people found this review helpful 👍

  • 5/5 Annemiek Van D. 1 year ago on Google • 1 review
    Fantastic jeweler! Listens, advises and solves problems. I am very happy with the solution that was offered to me. Here the customer is still king. Great!

  • 5/5 Hans R. 1 year ago on Google • 2 reviews
    Today was a great success for a nice watch for myself and a jewelry set for my wife. Very helpful and went home with a nice feeling. Despite the crowds, time was taken. Highly recommended!

  • 5/5 Mieke F. 8 months ago on Google • 1 review
    It's a great jeweler. You will be helped with great friendliness, expertise and patience. They really take the time for you.

  • 5/5 Naomi S. 3 months ago on Google • 1 review New
    Super friendly and great service!


Call +31 76 737 0244 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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