1/5 Skye H. 2 years ago on Google
I
began
my
membership
and
fitness
journey
with
Brick
Bodies
during
the
era
of
your
all
women’s
gym
(which
I
loved)
in
Owings
Mills.
There
is
where
I
truly
fell
in
love
with
the
Brick
Bodies’
brand
and
became
a
raving
fan
of
the
gym
culture,
staff,
and
management.
Since
then,
because
of
the
closure
of
the
all
women’s
location,
I’ve
become
a
member
of
the
Reisterstown
location
where
I’ve
noticed
a
major
shift
in
the
brand
culture,
specifically
due
to
poor,
inappropriate,
and
unacceptable
client
care
from
the
general
manager,
Shaneal,
and
fitness
manager,
Erica.
Today,
after
my
call
being
denied
by
the
general
manager
Shaneal,
I
spoke
with
Erica
regarding
the
policy
of
the
boxing
room:
upon
the
initiation
of
my
switch
to
the
Reisterstown
location,
the
boxing
room
and
turf
usage
had
a
specific
policy
that
included
specific
timeframes
when
those
areas
would
be
reserved
for
training.
However,
recently
I
have
discovered
this
policy
is
no
longer
honored
and
a
personal
trainer
brashly
informed
me
“these
areas
are
unavailable
anytime
a
trainer
says
it
is.”
This
is
the
inquiry
I
raised
to
Erica
to
no
avail.
While
simply
attempting
to
gain
clarity
on
the
gym’s
policy
regarding
the
public
operating
times
of
these
areas
(because
of
my
training
routine
I
created
my
schedule
around
the
initial
policy
so
that
I
can
assure
I
have
access
to
these
areas
during
my
gym
sessions),
I
was
met
with
hostility,
condescended,
patronized,
and
then
hung
up
on.
This
is
not
the
first
[or
second]
poor
encounter
I
(and
many
other
members
who
have
cancelled
their
membership
or
switched
locations)
have
experienced
with
these
two
specific
managers.
The
goal
of
the
conversation
was
to
simply
be
provided
with
clarity
on
the
matter
so
I
can
make
the
necessary
adjustments
to
my
schedule
to
continue
my
fitness
routine
in
an
efficient
manner.
A
resolve
that’s
seemingly
so
simple
always
turns
into
this
exhausting
battle
when
attempting
to
get
any
clarity,
insight,
or
assistance
with
these
two.
This
is
a
common
complaint
amongst
members
(especially
us
tenured
members)
who
are
accustomed
to
a
very
different
experience
here
at
Brick
Bodies.
I
am
not
looking
to
switch
gyms,
as
that
is
not
a
resolve
to
the
unprofessional
and
poor
behavior
of
the
management
of
the
Reisterstown
location.
I
am,
however,
seeking
a
clear
concise
policy
regarding
the
usage
of
the
aforementioned
areas
of
the
gym.
I
am
also
expecting
this
feedback
to
be
used
as
a
coaching
opportunity
for
management.
Previously,
when
I
have
complained,
I
have
been
met
with
actions
and
behaviors
against
me
that
I
deem
as
retaliation.
Such
discomfort
has
negatively
impacted
my
experience,
which
has
negatively
impacted
my
attendance,
which
has
negatively
impacted
my
fitness
goals.
A
member
having
to
tip-toe
around
management
when
in
need
of
assistance
is
unheard
of
and
is
the
antithesis
of
what
I
know
the
Brick
Bodies
brand
to
be.
I
am
seeking
guidance
on
how
to
move
forward
in
a
positive
manner
and
without
needing
to
take
further
action.
The
level
of
offense
and
disregard
supersedes
any
issue
I’ve
ever
been
met
with
regarding
a
non-franchised
business.
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