HC has totally broken our service agreement contract. My hair is literally shredded. Replacement is 6 months past due. Salon has no solution to offer. I did get one proactive call - to ask me for a new credit card so I can continue to pay for *nothing*.

You can’t sue if it happens to you! You signed The arbitration agreement! BEWARE HairClub is unable to meet the supply and demand or warranties on the products and equipment they sell to new clients. Since the first month they have been in violation of their Client Services Agreement. Warranties on equipment, such as the scalp massager, are not honored. Mine broke ($200), they gave me the 800 number to call from the brochure lead to an answering machine and no call back after 10 messages. The review of one star in no way reflects the professionalism and curtesy of their office staff. They are extremely kind and it's unfortunate HairClub has put them in the position where they are constantly apologizing to clients because they are unable to supply the products to their clients as promised in their "New EXT Client Services Agreement." In their "New EXT Client Services Agreement," under the third paragraph, "EXT Services:" as part of the EXT Services Agreement HairClub promises to supply their clients with a Monthly Home Care Product Kit, included in this kit is scalp and follicle enzyme cleanser and hair revitalizing complex vitamins among other products. HairClub has consistently failed to provide these products to me. After being a HairClub client for 9 months (12/2/2019) HairClub has been consistently late with providing these products to the point where they are months behind. Obviously this can grossly effect the hair regrowth process and provide disappointing results to clients. There has only been 2 out of 9 months where HairClub successfully provided all the monthly products as promised in their agreement. Also under "New EXT Client Services Agreement," under the third paragraph, Hair Club promises to supply their clients with Quarterly Progress Reports. Up until my last appointment, that I had with a new stylist, I have never received any information in regards to that status of my hair. All the steps have always been taken to examine my hair but I have never been updated on the "progress." All stylists have been professional and extremely nice. We constantly share personal things about our lives and I feel comfortable in their presence; however, there is a missing link somewhere in regards to how I have actually "progressed." I do see good blood flow within my scalp but unfortunately my hair has continued to thin from my own observations. I feel like I will never know the true potential because of HairClub's failure to supply me with the promised products on a monthly basis. As I write this review HairClub is 2 months behind on Vitamins, 1 month behind on scalp & follicle enzyme cleanser and has been consistently late in providing all products with the exception of the shampoo and conditioner. Their office is beautiful, the people are amazing, but unfortunately I am unable to recommend HairClub because of their continuous inability to supply the products in a timely manner as outlined in their client services agreement.

There is a difference on how they make me feel. Having my hair back makes me feel better a bought my self. The do a great job on making you feel and look your best. I have two styles I see, Lauren and Gwen. They care and style my hair the way I like it. I have had other styles there during my almost 2 and a half years and all of them have done a great job. If you are truly looking for that look that is natural you need to go to the Hair Club. I would not say this if I have not experienced this for my self.

I solved it without using that cap that they tried to sell to me. You know how? A couple of massages and some minoxidil. $35.00. So thank you, but next time you guys could be more objective and help people, not just trying to make money from people's needs. 👎👎👎👎👎👎👎👎👎👎👎👎👎

Horrible place specially if you are HISPANIC no hair, money lost horrible customer service. My mother has been on hold for almost a year for her hair after paying so much money, they give her the run around and still no hair THEY TREAT HER LIKE SHE IS STUPID HUST BECAUSE SHE DONT SPEAK SPANISH but i guarantee you if she was white it would be different specially the manager in charge now Nayhomi so disappointing. People need to see the truth and they should close this place

I have been so well taken care of here! Shawnee has been the first stylist I’ve worked with and she is simply amazing! She’s the first person clients work with as a new client and she should be! She goes above and beyond to help clients choose their best look. Recently, Claudia helped me at my last visit. She took great care in making sure my piece was super secure, even sewing in seems to make sure I wouldn’t have problems between visits. These stylist set the bar high, and provide top notch service!

Absolutely love hair club have been a Client for almost 1 year and extremely happy with my style and all the amazing work the team has done and continue to do. I am very thankful for all the amazing work Shanee has done to my style of hair and Jenn for guiding me thru the process. I definitely recommend and really invite you in to the hair club and see for yourself how great the styles really are.

Shamiram flew in to Denver especially to do my hair with XTrands. She is so knowledgeable, incredible at her job and just a warm and kind person. Hair Club is very fortunate to have her on the team. Also Andrew got me started EXT Program which is fantastic. He is also amazing and so very knowledgeable about hair health. I’m feeling 100% better about my hair and having a path and plan to get my hair back healthy after losing it due to Covid and Stress.