We had a horrible experience at the branch. My husband has had a personal bank account for 7 years with Bank of America and he tried cashing a $700 check today that was also from Bank of America and the teller (Daniel) told him that he couldn’t cash his check because his license stated temporary resident. That to me is extremely racist number one and secondly we were just in there two weeks ago and cashed an $8,000 check from the same person with no problem and the same license my husband had stating temporary resident. This is so unprofessional and disturbing to me. I hope that management can properly train their employees on hospitality and respect.

The ABSOLUTE WORST Location to Bank at! Jonathan De Gracia is the absolute worst banker in the history of banking. He refused to send my wire out to a family member without taking any of the verification precautions. He also suggested the confusion was due to a “language barrier” which is weird being the fact that he doesn’t know my race (I’m black and Italian) nor does race have anything to do with the transaction itself. He clearly has a problem with successful colored women and should not be working as a banker if he has such issues. Because News Flash! WE DO EXIST!!!! He should be fired and banned!

Not well managed. Half and hour waiting and had to leave as the line wasn't moving. Floor managers waking up and down more concern with bending the line to avoid reaching the door than actually moving the line. One star too many.

Awful place. They misinform customers, there is no respect for costumers. I was trying to open an account for my daughter for a month and I couldn't, I ended up opening the account with TD bank and the account was opened in less than half an hour. I recommend never going to the Pine island and Oakland branch, Bank of America. I only give this one star because I can’t give it negative starts.

One of the drive-thru ATMs was broken but they were there to fix it while I waited. But a man walked up to the drive thru teller and walked in front of people who were waiting and used the drive-thru teller on foot.

Long line,but they were so nice and the new manager so kind!

Ms. Celia was awesome , I was a walk-in she took care of me and got everything set up and I was good to to go.

They took care of me. After going to 3 branches, I was able to do a wire and get documents notarized. Yes, they could use more staff but so could every other branch. At least they are polite and you don’t need an appointment, which the other lazy branches are using as an excuse to not let anyone else in. I understand it’s a Sat and the folks are busy so I’ll wait as long as I get things done. They did what they are supposed to do as a bank so the manager and the staff get a 5 star review. Could BofA be less stingy and get more people? Sure. But that’s not on the branch

I had the misfortune of visiting this disgraceful branch. Only two cashiers and the imbecile who served me was Christine, whom was extremely warm to the previous customers ahead of myself; yet, when I approached her window she was "cold" (obviously), uninviting and rude... Didn't even offer an envelope for my money... A sad and pathetic group of employees to say the least... Thankfully the branch in my area has class and treat their customers as if they are valuable. I did call to rectify things and was told Christine had a cold and wasn't feeling well was the reason for her attitude.... To try and pacify the individual who caused the issue made it even worse.... I live 3 minutes from this branch... Needless to say I will travel to Broward Boulevard each and every time. I shall NEVER return to this despicable place.

Wonderful team Got in and out of there as fast as I could and they made sure they could’ve done everything as quick as possible especially Hadia and also the tall bald headed relationship manager sorry I forgot your name 😂😂

Horrible first time experience waiting 2 hours to get a paper notarized no one took care of me , just went to another bank america close by and it took them only 5 minutes .

My checking account was hacked back in June and since It happenef the customer servicevrep said she would order my checks for no charge. Then when the checks came in they were wrong so I went back to bank and tinformed them they were wrong reordered them then she made an appt to come back and get a credit for the checks since it was their fault 10-2 went back ssid it would be 2 or 3 days to see credit on my account I asked for a confirmation # she said no don't need one it's all taken care of. We'll it's not now what Is my next step I will not go back to that bank they do not know what they are doing one hand leads tge other uh what do I do is how they sct well where is itthemed them I did not request tge checks to read like thus tge lady did it so they reordered tge checks and

Very friendly and helpful staff ,with an exceptional staff member name Carl , forgive me for not remembering his last name.

Went to make a deposit, your teller Khadine was very rude, I will use another location from now on.