1/5 Jessica 8 months ago on Google
ATROCIOUS
EXPERIENCE
AND
HORRIBLE
CUSTOMER
SERVICE
FROM
MANAGERS
CHRISTY
AND
BIANCA!
I
got
a
massage
last
Saturday
night,
which
I
get
a
massage
here
every
month.
This
time,
their
AC
was
BROKEN
and
their
music
was
not
working
as
well!!
The
massage
experience
was
brutal!
I
was
sweating
on
the
table
and
I
could
feel
my
body
slowly
overheating
more
and
more
as
the
time
went
by.
I
felt
like
I
was
suffocating.
The
masseuse
had
a
portable
fan
on
for
her
which
was
extremely
loud
and
obnoxious,
again
there
was
NO
MUSIC
so
the
fan
was
all
I
heard
the
entire
hour!
I
was
actually
on
the
phone
with
the
shift
manager,
Jonsell,
an
hour
before
my
massage
to
see
if
I
could
transfer
my
credit
to
my
boyfriend
which
would
have
been
the
perfect
time
for
him
to
mention
the
conditions
of
his
workplace.
Had
I
known
the
AC
and
music
were
not
working
that
night,
I
would
not
have
come
in!!!!
I
spoke
with
the
manager
Christy
the
next
day,
and
she
only
offered
me
half
a
credit
back
to
my
account.
I
advised
her
that
I
was
not
happy
with
this
since
I
wasted
an
entire
credit
on
a
brutal
massage
experience,
and
that
I
wanted
to
speak
with
her
manager.
She
advised
me
that
the
district
manager,
Denise,
would
be
getting
in
touch
with
me.
I
waited
A
WHOLE
WEEK
AND
STILL
DIDN’T
HEAR
FROM
DENISE.
I
called
3
times
throughout
the
week
to
make
sure
I
wasn’t
forgotten
about,
and
I
spoke
to
Christy
and
Bianca,
the
store
managers.
They
kept
telling
me
“yes
she’s
going
to
call
you
tomorrow”
“what’s
a
good
time
for
you
tomorrow,
she
will
call
you”.
Meanwhile
she
never
called!!!!
Finally
Friday
comes
and
I
call
again,
for
the
4th
time,
and
Bianca
puts
me
on
hold
for
5
minutes.
She
tells
me
that
while
I
was
on
hold
she
was
on
the
phone
with
Denise
and
that
she
is
offering
the
same
thing
they
initially
offered
me,
half
a
credit.
I
told
her
“if
Denise
can
get
on
a
call
with
you
right
now
while
you
have
me
on
hold
then
I
would
like
to
speak
with
her
as
I’ve
been
waiting
a
whole
week
to
hear
from
her”.
She
said
that
it
wouldn’t
be
possible.
They
threw
me
for
a
loop
the
entire
week
and
I
WAS
WORKING
HARDER
THAN
THEY
WERE
ON
TRYING
TO
RESOLVE
THE
ISSUE!
The
whole
week
they
kept
telling
me
Denise
would
call
and
in
the
end
they
told
me
she
can’t
call
me
and
that
it’s
not
a
guarantee,
MEANWHILE,
SHE
WAS
SPEAKING
TO
DENISE
ON
THE
OTHER
LINE
WHILE
PUTTING
ME
ON
HOLD!!!!
HORRIBLE
CUSTOMER
SERVICE!
I’m
not
sure
if
Denise
was
afraid
to
speak
with
me,
but
if
you
can
get
on
a
call
while
I’m
on
the
other
line
then
you
can
call
me!
I
don’t
understand
HOW
PEOPLE
ARE
HIRED
INTO
THESE
MANAGER
POSITIONS
WHEN
THEY
CANT
EVEN
STICK
TO
THEIR
WORD!
If
I
was
an
owner,
I
would
never
hire
someone
like
that!
I
am
getting
in
touch
with
corporate
over
the
matter,
not
only
for
the
poor
massage
experience,
but
especially
for
the
way
they
treated
me
afterward!
I
was
just
about
to
switch
my
membership
to
their
location
and
make
them
my
home
location,
BUT
THAT
WONT
BE
HAPPENING
NOW!
SAVE
YOUR
TIME
AND
GO
TO
A
DIFFERENT
LOCATION
WHERE
THEY
WILL
VALUE
YOUR
BUSINESS!!!!
