1/5 John Q. 10 months ago on Google
Sadly,
this
was
one
of
the
worst
experiences
I've
had
with
a
Ford
service
center
-
I've
used
two
different
dealerships
in
South
Florida
beforehand.
I
dropped
the
car
off
on
a
Tuesday
at
1:00
pm
to
have
my
A/C
repaired,
as
the
fan
worked
but
no
cold
air.
By
Thursday,
I
received
information
that
my
car
would
be
done
by
Friday...but
it
would
have
been
around
$3,000.
I
needed
my
car
by
Sunday,
as
I
was
leaving
the
state...so
I
agreed
for
the
work
to
go
ahead.
Friday
-
Not
done...
Saturday
-
Tech
was
off
for
Personal
Day
(No
work
completed
on
the
car)
Sunday
-
Closed
Monday
-
"Another
part
is
broken....$900
more
than
we
expected..."
And
the
car
was
done
about
2
weeks
after
I
first
dropped
it
off.
What
happened
with
the
one
day
and
$3,000?
After
about
another
week,
the
car
was
done
but
I
was
unable
to
pick
up
the
vehicle
due
to
being
away.
I
gave
them
notice
and
I
wasn't
charged
the
storage
fee...yet
I
had
a
rude
comment
from
the
manager
when
I
returned
to
pick
up
the
car,
as
the
quality
of
work
was
horrible
-
Especially
for
over
$3,500
after
everything!
I
received
my
car
with
dash
pieces
that
weren't
fully
clipped
back
into
place,
three
broken
blue
clips
inside
the
car,
my
items
in
my
backpack,
damaged
window
tint,
a
broken
circle
air
vent,
and
my
floor
mats
in
the
trunk?!
Despite
this,
the
dealership
came
me
some
money
off...yet
I
wanted
my
car
to
be
done
right.
I
was
told
I
could
leave
my
car
again,
but
I
need
my
car
for
work.
Overall,
my
service
advisor
was
great
and
helpful...but
the
tech
and
the
manager
could
have
cared
less!
Update
-
7/31/2023,
I
have
called
three
times
and
I’ve
been
unable
to
get
through
to
speak
with
anybody
at
the
dealership.
If
you
would
like
to
give
me
a
call,
my
phone
number
is
on
file.
I’ve
uploaded
some
pictures
as
well.
I
wish
I
took
more
pictures
of
the
car
when
I
picked
it
up.
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