RUN(DMC) FROM HERE!!! * Rapper Run DMC and his wife and kids pulled up to the window. The server had a screaming fit for 6 minutes. Unfortunately she forgot to turn off the loud speaker where you speak your order so the whole world could hear her. For 6 MINUTES she held up the line boasting to Run DMC that she's the best at serving/customer service in Florida, how she runs that McDonalds and everyone else working there was trash and she watched his show avidly. I watched as the line went from me and Run DMC to a looong line of honking cars extending right through the parking lot into the street. I finally pulled up to the window to see she was about 60 YEARS OLD!!! * She printed my receipt with a fictitious order then tried to argue that I had asked for that after I had repeated my order to her 3 TIMES. When she returned 3/4 of my order was missing. She argued again and left to get the rest of my order. 10 minutes waiting in line later I snapped, parked and went inside to talk to someone with common sense. The server's responses at the register was so slow I thought he was having a stroke. *I opened the bag, no straw I had requeted,, a burnt black burger bun, undercooked elasticated (you won't believe it's not) chicken, completely melted milkshake, chewy, old apple pies. * Minutes after eating the fries and drinking the milkshake I stopped the car and to my horror, threw it all up. ZERO STARS.

I’ve been in line 55 minutes so far in my truck and diesel is not cheap at the moment lol and the people are rude. There is no way to get away from the drive-through when you’re stuck in line you’re in it.And on top of that when I get my meal it is completely wrong. I suggest better staff and possibly more people working

Who doesn’t love mc?

Waited in line to wait some more when all other orders were taken and served then 25 min finally I ordered small easy order.. and now still here after 40 min * update * So after 45 min and the large order that was after mine was served and they had 3 x 6 piece nuggets and fries while mine was on 4 pieces and fries.. I still waited another 8 min for mine and even had the same Uber driver come back for his second order delivery since I was there. He looked at me and in disbelief asked.. you are still here?? I waited a total of 49 min from entering to leaving, for a 4 piece nuggets, med fries and 2 iced coffees. How do they determine priority service? Mobile, online and drive thru were priority for the entire time and I couldn't even order on the kiosk as they were out of service and had to wait 25 min for someone to come to the front and take my order knowing I didn't order yet or simply ignoring me or being ignorant... either way.. management needs to address this and allocate staff responsibilities to cover all guests. 50 min that was supposed to me max of 25 considering how busy they were, that is the max.. anything like what I experienced is just ridiculous. Sorry but please realize these flaws and people will not keep talking bad about the service from this location.. it would have taken me 10 min if I just went back to my car and went through drive thru.

The food is always bad. The mcflurry was good. Even the fries was bad. Smdh 🤢

This McDonald’s never has any Ice cream. The ice cream machine will be “broken” at any given time of the day. On top of that, the service is terrible. Don’t waste your money here.

My husband was verbally abused by the same female supervisor on two occasions in this McDonalds. He has made a complaint now to the company. He never complained the first time around because we can all have bad days but even her staff look scared of her. That sort of behaviour from a member of management is unacceptable. I put my food and drink in the bin cause I wouldn’t trust food being giving by someone with that attitude to customers. More importantly, she’s letting herself down, what a terrible burden to carry being nasty to people for no reason. Manners cost nothing. Recently relocated to Sunny Isles from Ireland and thank god we’ve met so many lovely people in Sunny Isles. Self awareness is clearly a difficult personal trait for some to master! We will never step foot in there again!

This location stinks! No parking, crummy food. All of our food came cold. Raw, salty, tasteless fries. Ordered without salt. Sodas horrible. No flavor, no fizz, watered down, and bitter tasting. Cheaters. Called McDonald's corporate office to comment. Couldn't care less. Asked me my phone number to put me on their complainer list. Offered me nothing. McDonald's is cheap and their food is never worth what they charge. Tiny portions. Stinko food.

Corporate be awere of lying employees about orders being cancelled and very jealous employees going the extra mile to ruin people's days you are loosing millions of dollars get rid of these people fast your are loosing millions. People stay away from this McDonald's it's dirty and you get food poisoning from here. Heath department be aware of this establishment fast.

They need to hire people that flexible in language. That guy could not understand English and missed some of my order. He only speaks Spanish. They need to put people in drive-thru that flexible in language.

I just had the worst experience of costumer service of my whole life , my girlfriend order a meal and the casher said that the 50 dollar that we gave her it was fake , so after that we give to her another 50 bucks , then she took it to the back and show it to the manager and started the discussion about the cash , the other workers said it was ok but no ! The manager took our money and take to the back to checked it ! here’s the deal how do i know if she won’t change our cash or whatever ! the right way it would be check the cash in front of us … how it ended up ? She started scream saying that if my gf doesn’t have more money , they gonna cancel the order … magical when we take of the wallet the debit card she stopped screaming ! Btw what’s about the fake money ? If the cash was fake why they return the money to us ? Why they didn’t phoned the cops ? Weird right ? … i think we should have called the cops it was a horrible situation i honestly could say it was racial profiling… nothing else to say tomorrow we gonna present charges to the manager that kind of person is not right for customer service , MC you should take care of your employees This happened today at 09:21 PM the manager it was a woman

Mc Donald’s Collins 17730 12 May 2023. Approximately 9.30 pm. I can not rate with less than 1 star. worst experience of my life. I ordered a double quarter pounder bacon large meal. When i had to pay i had 50 dollar cash. The cashier told me my money was fake and gave it back to me. Surprised i received the money back and gave her another one, this time she told me again it was fake and the cashier gave the money to her Afroamerican manager which took the money at the back to a place that we could not see her to “check” if money was legal even though the other employees told her the money was ok. When she came back from “checking” the money she told the cashier this 50 dollar where also fake. I received the money back and told the cashier that she should have checked the money in front of me and the manager in a very rude, disrespectful and racist way, started shouting and saying that if i did not have another way of paying she will cancel my order. I’m very disappointed with this Mc Donald’s and the stuff, its the first time that something like this happens to me. I felt totally discriminated for being a latin tourist trying to pay with cash. You should teach the employees how to deal with customers and specially tourists.

I was under the impression that all McDonald's had the same prices, but apparently that's not the case or it has changed. I ordered a combo that usually doesn't exceed $9 at my neighborhood McDonald's, and here it cost me almost $13. Very strange, such a bad meal shouldn't cost that much. I will never come back to this McDonald's.

I don’t know why they have a kiosk in there and table number if you gonna have to stand up and go and get your food yourself when you’ve been called to the counter to get your food!!! The service is really suck… food is ok!! I had better… need to improve a lot!! Girls there think they are princess!!! I’ve always stand to get the order… kiosks and table number not needed there!! And make me so mad to do it!!

This McDonald's is a not well run. If I get it delivered to my home (the apps all have this restaurant as the default because of its proximity to my home), the order is usually wrong or incomplete. So, I gave up on that. This past weekend, my kids were asking for a "treat" and wanted McDonald's. I decided to go myself and order at their drive through. It was almost a 25 minute process to get my order and be on my way back home. I don't understand how it can take this McDonald's that long to process a FAST FOOD order. Two stars because, at least they got the order correct this time.

I have been dying to write a review of this place. We went a couple of weeks ago and tell me why we ordered food for five people and once I get to the window the RUDE lady tells me that I am only allowed to get two sauces. I proceed to explain that it was a large order, we should at least get a sauce per person but she denies it, she says it is their policy. Then I asked for at least ketchup and she says that I should have paid for it as it costs extra. What!!!!!!!???????????? Please go to another McDonnals.

I ordered something simple, and they messed up the order. Took 10 min to get the order right and even they gave the right order they for got the drink... which I noticed about a mile from the restaurant.

The burger was cold , because they pre cooked the meat , and russian teenagers smoking , making noise inside of the restaurant well united states culture where no respect for others exists

Good place for affordable meals. While it's often bustling, the service remains efficient. Good for a fast bite.

Rarely can take my coupon codes or don’t know how. Get charged full price for food. When I ask they look at me like I am crazy and my food was cold. Called customer service on the receipt and they say someone from store will call me. For WHAT they already knowwww. What a run around and nothing resolved. Won’t be going back.

The quality of service has gone up a lot, however the restaurant needs to add back vending machine for drinks

To the person writing good things and smiling faces in the uber orders i hope you get a raise. It made me happy when i saw them

They just put me a burger that someone else had already eaten!!!!!

👍Small Size McDonald’s dedicated to drive thru. 👎Old and dirty acrylic barriers from pandemic times still attached to the counter with disgusting to see duct tape. 👍👍Order come correct and in time. 👎To come to store from parking lot you need to walk between cars in the drive thru line.

By far the WORST experience and service I've received from any mcdonalds. Workers ignore you when trying to place an order and then when you finally get their attention they act like you're bothering them. Super rude, horrible customer service. Food was okay, I asked for a chocolate milkshake and this lazy "worker" filled my cup with vanilla ice cream sprayed a TINY bit of chocolate syrup in it and handed it to me. Didn't mix it once. He made it very clear paying customers are not welcome and he clearly doesn't want the job. $15 an hour to twiddle their thumbs and try to push customers away 😂

This location sells old food through Door Dash. I’ve given it several tries, always cold, hard, stale fries, cold burger. They are deliberately lousy with delivery, seems they hold onto old food for Door Dash.

Love this Micky D’s but sometimes at night (around 12-1 am) the line wraps around the building other than that the food is always HOT

Wow, this place has definitely changed!! It used to have horrible service. Today was like a breath of fresh air, polite cashier, QUICK service. Thank you. Kerp up the good work.

Unbelievable how early they close their dine-in! It was 6:40pm and couldn’t go inside and order. When i was allowed to order inside they said order quickly. Terrible service! They need more employees especially being in a tourist hotspot.

Location is clean, however staff was rude–eye rolling when you ask things and constantly shouting. Food looked great and tasted delicious! On the downfall – there was a person that entered the premises that acted shady, stole sugar, spices, ketchup, napkins by handful. Also kept picking old burger packaging out of the trash bin and ate the leftovers on the table in front of me. Staff didn’t do anything.

I was not treated like a human being. I had meant to quickly run in to use the restroom. Halfway thru opening the door an employee grabs the handle from the other side and with brute force slams the door causing me to stumble and then saying. Cerrado cerrado. I had pleaded them to let me use the restroom but they refuse to say anything but cerrado. Meanwhile during all of this there were a few tables full of children watching this. I understand they were closing but they couldn’t let me come in for a minute to use the toilet before closing? And if they were closing, why were they locking the doors when they had tables full of customers who were also free to use the restroom if they wished to?

The worst McD in the US . Employees don’t speak English. for the third time they didn’t give me fries, although they charged me for it. I only discovered it when I got home. Ignore this please and go to the next McD