Taco Bell image

Taco Bell

Restaurant Fast food restaurant Breakfast restaurant Meal takeaway Mexican restaurant Vegetarian restaurant Lunch restaurant Taco restaurant Tex mex restaurant Burrito restaurant

One of the Most Reviewed Fast food restaurants in New Lenox


Address

420 W Maple St, New Lenox, IL 60451, United States

Website

locations.tacobell.com

Contact

+1 815-462-0464

Price rating

$ $$$

Rating on Google Maps

2.90 (836 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: bell (6) money (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 tony G. 7 months ago on Google • 67 reviews
    Set in the drive thru 15 minutes for 3 cars . Rediculous. The food was fresh . Needs better management. Doors were locked to go inside, so you'd think if only focus is drive thru, it would be quick .

  • 1/5 Wulfgar S. 9 months ago on Google • 26 reviews
    This is a sad excuse for a taco bell, nobody at this location cares. This is what they served my friend and I for a steak quesadilla tonight. Half the quesadilla is two pieces of steak with a few strands of cheese. The other half wasn't any better. They also forgot the Diablo sauce.
    1 person found this review helpful 👍

  • 1/5 Eric 9 months ago on Google • 24 reviews
    The Taco bell near me improves and degrades in quality repeatedly. One day, out of nowhere, it will be the best Taco bell I've ever been to then over the next year it progressively turns in to a place that gets your order wrong and has open food items in the bag. Then somehow its awesome again. I update on this place regularly and right now they are big bad.

  • 1/5 Jen 8 months ago on Google • 4 reviews
    Terrible Taco Bell. Always triple check to make sure they give you all the food you order. They *always* mess up your order. Nowadays, it costs enough to piss you off when you don’t get the food you pay for. Also, don’t get anything with rice because it’s always dry old rice that will crack your tooth. I wish there was another one closer to us.
    1 person found this review helpful 👍

  • 2/5 S B. 10 months ago on Google
    Arrived at 11:30am and was told to to use the kiosk. Then we were informed that the soda machine was not ready. We were told not nicely that we were too early. The door said 9am to 10pm for hours. Close your dining room if you don't have staff.
    1 person found this review helpful 👍

  • 5/5 Stay C. 9 months ago on Google • 12 reviews
    It's been Years since we've had an awesome crew. I went for the volcano burrito. Of course taco bell discontinued it without taking it off the menu. Mike was Awesome! I had my pup in the car. The crew said hi to him. (He loves attention) My food was on point. I pray this crew stays! I like taco bell, but this crew will have me coming back for the good vibes!

  • 1/5 Ashley Q. 8 months ago on Google • 10 reviews
    The worst taco bell location. Bets orders wrong and don't even try going late. They never answer the kiosk beyond midnight but you can see employees just standing around in the kitchen when you drive past the window. Taco Bell corporate needs to step in here.

  • 1/5 Dimple S. 2 years ago on Google • 1 review
    I mean it’s Taco Bell so my expectations aren’t high in the first place… but For some reason the beans at this location are ALWAYS dry… please add some water if they are getting too thick. My Mexican pizza kept falling apart bc of the dry beans. Thank goodness I was able to doctor them up at home in my air fryer! Oh yeah they messed up my order too… thank goodness I check my Mexican pizzas before I got too far. They were made with beef when I ordered veggie…so glad I found out before I spent the 15 min to get home. Still having to turn around to fix the issue was annoying too 🤷🏻‍♀️. And wrapped my burrito the wrong way so was inedible 😡
    7 people found this review helpful 👍

  • 1/5 Mike O. 1 year ago on Google • 2 reviews
    Employee high as a kite, reckless driving through the parking lot. Call me a “b*****” and tried to play it off. Had headset on in the vehicle and he got out and the car was smoking like a chimney. Horrible service and this employee should be fired. Makes the business look bad and he seems lazy.
    3 people found this review helpful 👍

  • 1/5 Rachel R. 8 months ago on Google • 2 reviews
    Don’t waste your money going to this location. Food is awful most of the time. Today, I decided to give them another chance and it was a mistake. I ordered a number one regular and 3 extra regular tacos for my family. We told them to keep the receipt because normally we don’t have issues this bad. I get the food and half are made supreme, which we are unable to eat. I do inside to try to get this corrected. I wait 5 minutes before anyone coming up to the register and I explain what happened and that if these are supreme I was charged 3 dollars extra. They asked for the receipt, so I went back to the car just to make sure I didn’t have it. When I came back in, they proceeded to fill sauces and other condiments and completely ignore me for another 5 minutes. Then they make the correct food. They refused to give me my money back. They offered me more food, but there was no way we could eat that much so I just asked for my money back again. They flat out refused to give me the money back, even though they charged me for more than I ordered. I know that for many that much money doesn’t mean much, but money is tight. I don’t understand why a reasonable request of being refunded what I was overcharged is denied. The food we got also tasted bad. The crunchy shells were stale and the meat watery. Just avoid this place.
    1 person found this review helpful 👍

  • 2/5 Terry J. 1 year ago on Google • 2 reviews
    Order incorrect more than not. They wrap everything in the same wrapper so it's hard to tell what you have when exiting drive thru. Instead of making to order they try and scrape off what you don't want resulting in a sandwich with a lot scraped off, even the ingredients you want....in other words they do a lazy job of making your meal...and frequently they get it completely wrong. They are pleasant enough though, just poorly supervised. Photo....their idea of "no sour cream"
    1 person found this review helpful 👍


Call +1 815-462-0464 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Quick bite
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through

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