2/5 Megan Benger (Megan & Kelvin B. 11 months ago on Google
We
arrived
here
at
5pm,
knowing
check-in
was
at
3pm.
The
employee
told
us
that
the
room
they
had
reserved
for
us
wasn't
ready,
so
they
were
moving
us
to
a
room
by
the
elevator
that
was
very
noisy.
We
were
surprised
that
this
was
how
she
chose
to
sell
us
the
new
room,
which
would
clearly
not
be
a
good
fit
as
we
have
a
baby
who
would
benefit
from
a
quiet
space.
At
this
point,
she
got
another
staff
member
to
help,
who
was
very
kind
and
gave
us
a
different
room
on
the
top
floor.
We
brought
all
our
stuff
to
the
elevator,
multiple
bags
and
our
stroller,
and
went
up.
Upon
opening
the
door,
we
realized
it
was
occupied
as
it
was
full
of
baggage
and
clearly
was
in
use.
We
hauled
everything
back
down
and
asked
for
a
new
room.
A
staff
member
then
walked
us
up
to
our
new
room.
At
this
point,
it
had
been
close
to
one
hour
since
we
entered
in
the
hotel
to
check-in
and
after
a
long
flight,
our
baby
was
well
overtired.
We
had
requested
a
crib
in
our
room,
which
of
course
was
not
there
since
there
was
quite
the
chaos
getting
a
room.
It
took
an
addition
25
minutes
for
a
crib
to
be
delivered.
The
staff
were
friendly
helping
us,
but
it
is
clear
the
check-in
system
needs
to
be
improved.