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  • 1/5 Shirley C. 1 year ago on Google
    Our worst experience in hotel stay ever with security concerns! Spacious room but lack of maintenance and dusty. Full of frustration during our 2-week stay Inconsistent housekeeping services - We have 3 people and the staff kept changing different number and combination of towels everyday. Not difficult to see the drinking glasses provided were with dirt and sometimes they didn’t replace it even we have tea left in the glasses. You’ll got surprise to see they made the beds like not being made. I’ve attached photo of the beds when we go back to room right after housekeeping. Poor bathroom facilities - Their toilet and bathtub were blocking and leading to worries of hygiene issues. There’s no ventilation and all parts of the bathroom is covered with moist for more than an hour after shower. Security issues - We have some sentimental valuables and cash being stolen from the safe in room. Have reported to the On-duty manager and spent half day in police station during our holiday to report the case, which totally ruin our trip! We felt unsafe in the hotel. One star rating is too much for this hotel. We would not recommend this hotel to anyone.
    6 people found this review helpful 👍

  • 1/5 Truddy C. 1 year ago on Google
    Horror!!! I just walked in to start my 7 day quarantine and I am feeling dreadful: the room is smelly and very very run down. cabinet missing a door and all the messy wires cables exposed. Bathroom is old and towels are dirty. Simply unbelievable this is Holiday Inn. If there’s is a choice I would not rate it any star. This is my first night and dinner was not delivered. So I’m already ordering delivery. This hotel needs a renovation urgently. I can’t believe this room is costing $2000 a day! I wouldn’t not suggest this place for anyone. It’s a nightmare to think about my next 7 days in this room. Really regretting I booked this place.
    6 people found this review helpful 👍

  • 5/5 KKYSL L. 1 year ago on Google
    5 stars are for the quality services of this hotel. I just stayed there for two weeks. There were still COVID requirements and many various complicated forms requested by the government to fill. Once I got to the hotel, staffs at concierge (especially Herman) were very knowledgeable about those procedures and guided me through everything that I didn’t need to worry about it too much and was able to enjoy my time. The cleaning ladies were also very diligent and responsible. I didn’t need daily cleaning but they always checked and asked if I needed anything refilled or needed them to take the trashes out. Also, the hotel was very clean.
    4 people found this review helpful 👍

  • 2/5 Soenke O. 1 year ago on Google
    Can’t believe people leave 5 stars here. Stayed here for 7 days quarantine. Food - below average. Rooms - spacious, but old. Not in good condition. Cleanliness - soso. No value for money. The only plus for this hotel is the location - if you are not quarantined.
    3 people found this review helpful 👍

  • 4/5 Soniya L. 1 year ago on Google
    Room was spacious and well equipped with necessary items required for 7 days quarantine. The meal serving times were accurate, always received them hot . Sadly, the quality of the food disappointed me. I mostly ordered room service and food deliveries. The hotel also offers various online activities programmes to help the guests enjoy their quarantine. Other than the meals, enjoyed my stay here.
    2 people found this review helpful 👍

  • 1/5 Doonmui C. 1 year ago on Google
    Stayed during quarantine for 3 nights, their bathtub do not have any shutter cover to the sewage and water pipe, looks very unhygienic. I made a complaint to the hotel, the customer manager said that this is normal and they don’t feel this is an issue. I said that it would be better to have a shutter, they don’t think that that’s something they should provide, the water knob is also broken. They have a more senior person calling next day, said that this type of infrastructure is expected because of the deluxe room type that I paid for, the bath is of such condition and decor is simple… disappointing, feel being treated as second or lowest tier of customer due to quarantine, they don’t treat customer in the same way that one deserve. Quarantine is not our fault !
    2 people found this review helpful 👍

  • 5/5 Max B. 2 years ago on Google
    Stayed here for my mandatory 14 day quarantine for incoming travellers. The staff were really great - they organized lots of activities to keep people entertained, gave out a small surprise gift to residents almost every day, and were quick to respond to requests, or bring up food deliveries. Food was also better than expected - they had a very large menu to choose from and during my 14 days I don't think I ate the same thing twice. Generally these meals were well cooked and presented. The room was large, well-equipped, and comfortable. As I was working from the hotel I particularly appreciated the desk and comfortable office chair, while my wife enjoyed the large and soft sofa. Importantly, wifi was very reliable and fast - it seemed like every room having a private wifi router. There were a couple of small issues with the room: in particular, there was a semi-permanent puddle of water under the toilet outside the shower, and there was a cut mark in the padding over the bed. One negative was that our quarantine was modified from 21 to 14 days by the Department for Health, which means the hotel had to cut our stay short. However, they hotel didn't tell us that the DOH had done this until 8PM the night before the end of our stay, so we had to scramble to find a new hotel! I think the staff believed the DOH would call us, while when we spoke to the DOH on arrival at the airport they said the hotel would tell us. So there was some breakdown in communication here!
    1 person found this review helpful 👍

  • 5/5 Rodelio Soriano (The Solar Farmer P. 11 months ago on Google
    I recently stayed at the Holiday Inn Golden Mile with my family, and I have nothing but great things to say about our experience. From start to finish, the staff went above and beyond to make our stay comfortable and enjoyable. As soon as we arrived, we were warmly greeted by Mavis from the front office. She was friendly and efficient, and even recognized that we were IHG members, which made our check-in process seamless. It's always nice to feel appreciated as a loyal member, and Mavis certainly made us feel that way. Our room was spacious, clean, and well-equipped with all the amenities we needed for our stay. We appreciated the extra touches like complimentary bottled water and the cozy bathrobes that made us feel right at home. One of the highlights of our stay was the breakfast buffet, which offered a wide selection of delicious options to suit all tastes. Benny, one of the restaurant staff, was particularly helpful in assisting us with our choices and ensuring that we had everything we needed. Joane also deserves a special mention for providing us with take away coffee cups, which was a thoughtful touch that made our mornings even better. The location of the hotel is also fantastic, with easy access to public transportation via bus, MTR, and even boat. It's a great base for exploring all that Hong Kong has to offer, and we appreciated the convenience of being able to get around easily. Overall, our stay at the Holiday Inn Golden Mile was excellent, and we would definitely recommend it to anyone looking for a comfortable and convenient base for exploring Hong Kong. The staff are friendly and attentive, the facilities are top-notch, and the location is unbeatable. We can't wait to come back!
    1 person found this review helpful 👍

  • 5/5 Kausar K. 1 year ago on Google
    Amazing hotel! Spacious room and good breakfast options. Good shops within the hotel that lead to the mall. Great links to public transport. Though the surrounding area at night did not seem very safe to me, so be mindful of those around you.
    1 person found this review helpful 👍

  • 5/5 Annette P. 3 months ago on Google New
    Second time staying at the Holiday Inn. Rooms are a good size for Hong Kong. Room service is excellent. Buffet breakfast has a good variety and excellent service. Location is great. Across the road from MTR entry and multiple bus stops nearby. Walking distance to Star ferry. Plenty of shopping and restaurants nearby.
    1 person found this review helpful 👍

  • 1/5 Florence C. 1 year ago on Google
    I was stayed there 7 days quarantine. First of all, mix up my booking date . no friendly greeting when check-in at counter. confusing room services : my delivery can't send to my room on 6th day since my name was accidentally erased. Even thought I have already made the check out appointment, hotel staff won't contact you till I waited for half an hour, I rang to front desk to follow up my check out. By the way, it was not easy to contact front desk with a long waiting time.
    1 person found this review helpful 👍

  • 5/5 Queenie L. 4 months ago on Google
    This was my choice of Quratine Hotel during the pandemic. All though I hardly encountered any staffs, but the few I had interaction with were friendly and helpful. It also had a variety of choices for meals, locations was also convenient for my family to bring me stuffs. My stuffs were always delivered promptly. Room was big enough and I didn't feel like I was trapped in a box during my obligated quarantine stay. Overall great experience.
    1 person found this review helpful 👍

  • 5/5 Lim pei L. 4 months ago on Google
    The best hotel experience I ever had. Brilliant, professional and friendly customer service from the concierge, front desk staffs, house keeping and bistro staffs. I would like to thank Mr Martin for assisting us when we lost our phone in the taxi upon checking in at the counter. He even took the extra mile to lead my mom to her room while I rushed to the nearest police station.

  • 5/5 Lia G. 1 year ago on Google
    It’s got air purifier in the room and in the hall way, umbrella in the room also. I forgot my plug converter and was able to borrow one from the front desk. Location was good, 7-eleven, food, shopping and bus/train station right downstairs.

  • 5/5 kren h. 3 months ago on Google New
    Location is very strategic. Close to many restaurants and avenue of stars. Room was big compared to other hotels in Hongkong. Receptionis was just okay or rather not really helpful during my check in. But I want to highlight the concierge team. Especially Mr Elky who was very nice and very helpful during my stay. i lost one of the very important documents, but he was very helpful and comforting in helping me printing out the supporting documents that I needed. Finding solutions and giving comforting words. Really appreciate the kind and warm Gesture from Mr Elky.

  • 5/5 David T. 3 months ago on Google New
    My family enjoyed our stay. The rooms were clean and big. They clean our room everyday. The staff were kind and courteous. Most importantly, the location was fantastic as it is situated near the MTR and lots of establishments and restaurants. My only complain is sometimes you can hear from the room on the upper floor and no bidet in the toilet.

  • 4/5 don l. 9 months ago on Google
    A convenient location for both business and leisure travelers. The service level at both reception and breakfast is good. Some rooms are relatively small and old but they do have newer rooms that are more spacious. The location is best as it is just about Tsim Sha Tsui MTR train station. There are plenty of shops, restaurants and bars around. It is also walking distance to the harbor front.

  • 1/5 Rico T. 10 months ago on Google
    Great location and room’s were nice and clean. Only reason it deserves a 1 star is because during check-out they converted the currency from HKD to USD but by doing this they charge a fee even though I did not request this since I was using my Chase Sapphire Card which does not charge a foreign transaction fee. Basically paid more for no reason, was not told they did this until after they processed the payment.

  • 4/5 Gilbert O. 3 months ago on Google New
    Largely good experience Great location, which you pay for - expensive Good for MTR, Star Ferries, Waterfront, Mall etc Service efficient if not very 'warm' Strict on 3pm check-in even when I suspect they have rooms - lots of cleaning crew around. Did give me a 2 hour free late check out at 1pm - thanks Bar expensive Rooms are fine - a little dated but nice firm mattresses and good bedding etc It's just quite a mercenary business ooeration, and it feels like it. I didn't see anybody smile all the stay, even from the ones that weren't hiding behind masks Quite impersonal

  • 5/5 Abbey O. 10 months ago on Google
    Best location, right in Tsim Sha Tsui. Within walking distance to 星光大道 quay side, famous Jenny Bakery and other local outlets. Very close to metro station. Nice big room with good bed and pillow. It seems that rooms in higher floors were renovated and refurbished while some other rooms in other floors were partially or yet to be refurbished.

  • 5/5 Grace A. 9 months ago on Google
    Amazing hotel! Spacious room and good breakfast options. Good shops within the hotel that lead to the mall. Great links to public transport. Though the surrounding area at night did not seem very safe to me, so be mindful of those around you.

  • 5/5 Job E. 1 year ago on Google
    Nice hotel in a great location, right in the center of TST’s shopping district. Room size is more than adequate, and the breakfast buffet is top notch. Will definitely stay in this hotel again soon.

  • 4/5 Cheng A. 2 years ago on Google
    Good staff to arrange better and quite room. 👍

  • 5/5 Jun Wei L. 1 year ago on Google
    My stay: 20th-27th July 2022 (7 days government-mandated quarantine) Room type: Superior room (20 sqm) TLDR: Excellent stay, more costly option, but worth every penny. I will come back to this option if my budget allows. Pros: 1. I enjoyed a quiet stay (soundproof was excellent). I did not hear anything from my neighbour except a few knocks by the neighbour's accidental hitting of the wall. 2. Food from the delivery was sent to the room promptly, usually within 15 minutes. 3. The front desk who answered my calls was always very polite and friendly (which is rare considering HK is notorious for being rude on many occasions). 4. The food was palatable, and you could select your preferred cuisine from a list they provide as you book the hotel. 5. The design of the hotel room, the toilet, and the ambient is undoubtedly a four or five-star hotel experience. 6. They are very environmental-friendly. They provide a set of metallic utensils, gloves, and dishwashing liquid to help reduce the plastic waste that most quarantine hotels generate. Very thoughtful on this. 7. I enjoyed the surprise of a coconut tart in one of the teatime placed on my doorstep. (This was not charged, and I guess surprise like this does add positively to the lonely quarantine experience). 8. You enjoy Wifi speed at about 80-100 Mbps, and a router is installed in every room. Cons: 1. Yoga mat was only available through purchasing a bundle set (HKD 380, it comes with weights). Coming to HK from overseas, my luggage is naturally fully packed. I would not want to add any additional "unnecessary" weight to my luggage, and I think discarding this set for a mere 7 days of use was not environmental friendly at all. 2. The aircon's fan speed at "High" was still relatively weak, in my opinion. However, this would present a quiet aircon system for others. 3. The food portion tend to be small, and I will order delivery to compensate for the insatiety. 4. At times (usually in the morning), the attendant who leaves food at my doorstep will knock hastily and repeatedly on the door in a very angry, annoyed, sudden, and loud tone. It was extremely disturbing and very unpleasant. 5. The working space is limited. I was confined to work at the small "desk" below the TV (extending about 30cm from the wall), which was very inconvenient. 6. The chair at this working space has no backrest. It has caused quite some back discomfort after a week of quarantine, having to WFH.

  • 5/5 Kelvin C. 1 year ago on Google
    Stayed 14 days for quarantine, the quality of food is excellent. Parcel service is always speedy and the parcel is handed in good condition. 4 stars for room just because there is no sunshine comes inside the room due to building restrictions.

  • 3/5 Nic I. 2 years ago on Google
    Did a 2 week quarantine stay there in Feb/March 2022. Brilliant staff, really tried to make our stay easier. But room was very dusty and windows dirty/greasy on inside and out. 10/10 for reception and entertainments staff; 2/10 for housekeeping.

  • 2/5 Gene O. 1 year ago on Google
    Staying here as a quarantine hotel, and their meal arrangement is not professional at all. Breakfast delivery at 10:25 after three times of call to the guest service, and missing dinner on the same day. One good thing is the location where gives you lots of choices for food delivery service, when you’re looking for other option than hotel food.

  • 5/5 Jasmin L. 1 year ago on Google
    Quarantine hotel for 7 days. Great service, clean, more than enough food per meal, allows us to chose food in advance and gave us little gifts here and there. We forgotten that they have a policy for food delivery only from certain time to time but they made an exception for us. Would recommend for people looking for a decent quarantine hotel currently, otherwise it is a prime location for people traveling to HK.

  • 2/5 Natasha P. 2 years ago on Google
    Service is not very good. Not very accommodating to those with vision or mobility issues.This is most likely due to them being short staff. Location is best part about hotel.


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