3/5 Oru K. 10 months ago on Google
Great
family
friendly
hotel
-
unique
for
HK
due
to
its
location
by
the
beach
and
themed
rooms.
We
booked
2
rooms,
one
was
a
theme
room
and
other
balcony
room.
Both
rooms
were
of
a
decent
size.
Theme
room
is
great
for
kids,
but
lacking
any
sort
of
closet
/
wardrobe
/
chair
or
tables.
Pool
is
amazing,
but
disappointingly
no
food
/
drinks
service
nor
is
it
allowed
to
being
to
pool
side.
For
a
family
friendly
hotel,
this
makes
0
sense,
parents
don't
want
to
deal
with
hungry
kids
and
I
doubt
hotel
would
want
to
deal
with
tired
people
arents
of
hungry
kids.
Overall
stay
was
great
except
-
the
hotel
needs
to
train
their
front
desk
staff
better
and
reconsider
their
food
delivery
policies.
Every
other
hotel
I've
stayed
at
in
HK
will
allow
food
delivery
staff
deliver
food
to
the
concierge.
Gold
coast
unfortunately
will
hassle
the
delivery
person,
and
let
them
leave
the
food
on
the
floor
outside
the
main
gate.
Even
though
the
operator
called
our
room
saying
they
have
recieved
the
delivery,
no
one
had
picked
it
up
and
put
it
at
the
concierge.
When
I
asked
who's
responsible
for
this
I
had
to
go
through
3
different
staff
telling
me
"not
my
job"
before
the
manager
came
out.
Their
policy
is
they
can
not
accept
outside
food
"due
to
safety
issue".
In
that
case,
refuse
the
delivery
-
instead
of
hassling
the
guy
to
the
point
where
he
dropped
it
outside.
Outside
the
main
gate
is
still
hotel
property
/
private
road.
So
again
0
logic.
Obviously
they'd
like
you
to
order
room
service
instead
of
external
delivery,
but
it's
2023
-
so
please
improve
your
room
service
menu,
AND
learn
to
(literally)
accept
external
food
delivery.