1/5 Andrew L. 1 year ago on Google
This
is
my
third
time
as
well
as
the
last
time
visiting
this
restaurant
as
the
service
quality
has
deteriorated
to
an
unbearable,
disrespectful,
and
extremely
disappointing
level.
First
of
all,
food
was
fantastic,
the
view,
the
design
&
the
vibe
in
this
restaurant
are
definitely
spot-on.
However,
the
service
from
the
staff
-
or
a
particular
staff
is
totally
intolerable.
Examples
as
below:
(1)
I've
left
message
in
google
reservation
and
called
to
confirm
with
staff
a
day
before
the
visit
that
we
are
to
celebrate
a
friend's
birthday
and
expecting
a
cake
with
hand
writing
on
the
plate
-
yet
the
staff
in
the
restaurant
didn't
seem
to
communicate
on
this
beforehand,
and
I
needed
to
repeat
again
and
again,
or
to
spell
the
name
to
make
sure
this
will
be
processed.
(2)
When
the
cake
came
in,
it's
a
bit
awkward
as
usually
in
other
restaurants
the
staff
will
at
least
say
happy
birthday
or
give
a
smile.
The
staff
here
simply
dropped
the
plate
-
literally
dropped
it,
lit
the
candle
and
went
away
without
a
single
word.
(3)
Water
glass
is
always
empty.
A
guy
came
over
to
refill
but
the
water
spilled
everywhere,
the
table
was
flooded
-
not
just
one
case
as
it
happened
multiple
times.
Again,
no
word
no
subsequent
action.
Just
faded
away
as
nothing
was
wrong.
(4)
When
getting
the
bill,
I
had
a
question
on
the
still
water
on
the
bill
-
not
to
challenge
or
refuse
to
pay,
it's
simply
a
bottle
of
water
and
I
just
wanted
to
double
check
-
but
the
staff
(the
same
one
who
refilled
our
glasses)
simply
repeated
"it's
still"
"tap,
still
sparkling,
it's
the
still"
-
to
be
honest
the
tone
was
not
that
pleasant.
I
fully
respect
everyone
who
spent
tremendous
efforts
working
in
this
restaurant
and
providing
services.
I
truly
don't
want
to
see
one
or
two
staff
damaging
all
the
endeavors
&
credibility
built
by
the
whole
team.
Not
only
myself
but
my
friends
who
came
with
me
felt
disrespected
by
this
kind
of
attitude.
We
chose
this
restaurant
because
they
trusted
my
dining
experience
here
and
we
were
supposed
to
give
our
friend
a
warm
celebration.
If
Wooloomooloo
considers
itself
as
a
place
of
this
class,
I
will
never
step
in
again
in
my
life.
For
those
viewers
who
cares
about
service,
even
if
just
a
little
bit
of
it,
please
lower
your
expectation
first
before
making
your
reservation
-
just
a
kind
reminder.