Overall place is good to train probably still go there to train being that's its closer to home. They need to fix those workers quick plus the one could possibly be a manager. never came across people like that. workout and trained there for the past 5 days normally go to another gym. Seem like the Lunks that are there are the people running that place especially this one fat white guy going around harassing people kinda sad plus getting stink eye from this one lady kinda of un professional staff I must say cannot even get peace going to the gym. Still think the service at ala moana is better and better workers. Judgmental free place I don't think so lol. Well I just hope those people get better.

I joined this gym at their membership office prior to it opening. At that time I was told the gym would be open 24 hrs. a day on week days. A few days before opening an email with their hrs was sent, weekdays was not 24 hrs. a day. I initially signed up for the $10 a month package but decided to give their premium membership a try. I was told at their membership office once that there is a charge to upgrade and once that there is a 12 month commitment to up grade, didn't want to do that. When I downloaded their app. to my phone it had an upgrade your membership feature, a few clicks later I'm upgraded! After upgrading I get an email saying I'm on a 12 month commitment? Attempts to rectify this with the gym resulted in two promises that someone someone from the upper level management would call me, no calls ever received. One would think that upgrading would result in a reward rather than a punishment. In spite of the above, I do like the gym and it is close to my home, but their business practices, sketchy at best. Ask a lot of questions if you are planning to join. Because I like the gym I'll give it a very generous 2 stars.

3/2023 You can't beat the proximity, convenience, and new equipment. Other than that, it's really not all that. I've been a 24 Hour Fitness member since time began. I usually go to the Hi Kai location, but in the interest of saving a few $$$ on gas, I thought I'd freeze it for a while and check out this location, again very convenient. After getting an email survey, I made a handful of positive suggestions, but one month later, not even a thank you response. Also, probably most importantly, not the friendliest staff in the world. For the price, I may tolerate it for a while, but we'll see how long. Give it a try, but read the fine print. Yes, people are absolutely correct in that you get locked in and have to go through hoops to cancel. If you're looking for a good workout with trained and courteous staff, the manager out at Hi Kai runs a pretty good ship. You also get a good variety of equipment versus 2/3 cardio equipment and only machines at this location. A lot of it is redundant, and they dont have everything you may need. 24-hour staff is also trained or become trained as well, where the staff here don't seem to be trained or even want to be there. It's a franchise and is a definite reflection on its owner. Research before you give them a try. I'm still contemplating a longer drive and higher gas bill versus staying with thus lication and short hours. That's how bad a taste this location leaves. 3 stars is giving them the benefit of a doubt, hoping they'll improve spacing between racks, disinfectant stations, wash stations in the men's restrooms, having inconsistent sensors, and a few more things. 5/2023 There's an out of order sign that's been in the men's room since they've opened, btw.

20 $ for a day pass ?? Good luck for your business… 24 Hours Fitness has better staff than you, maybe you should work on the friendliest of your crew. She was rude .

This location needs help. It needs management and training. Not “Better management” because that would imply they have something good in place. Plenty experiences to share of how this place is an embarrassment but I won’t dump. Just know 1) if your payment doesn’t go thru the first time they charge, for example if your bank doesn’t process payment because of asking permission if the charge is true or fraud, you will get a late fee on top of that. They will not charge a second time, even within 24 hours, until they charge it with the late fee. Third party payment processor. 2) they will take down your information and “have the manager get back to you” but the call will never come. 3) no follow up on claims and problems to solve. 4) most of the staff is condescending and stand offish. 5) I will be leaving this gym all together.

They let teens come for free every summer. I’m not against kids working out and I was a clueless kid too. Show them how to workout, gym etiquette, form, cleaning machines and respect for people’s time. For a quarter of the year this place is filled with roving packs of teens looking at their phones, oblivious to the world around them, wasting paying customers time. It’s basically a summer school/after school program at this point. I’ve seen whole volleyball teams working out and it’s not a huge gym. Parking is tough but bathrooms are nice and the staff is friendly.

Signed up for a day pass. Got an email to bring along with my id. Get there and front desk wants to take a pic for 'liability purposes'. For a 1 day trial? Why? Wasn't mentioned in email and front desk couldn't produce the policy where it says they require your pic for the day pass. It was 1 hour until closing. Not worth it for a trial. Front desk Ruben Yanis said he was the manager and to call corporate but he doesn't have to show any policy and that he can say anything. If it was a membership sure that's expected. But a day pass? Discouraging. Lacking customer service skills or answers to my questions so I left.

Love Planet Fitness

Convenient and friendly staff!!!

Got the $10 a month here- plenty of equipment especially cardio- seems to be decent even when busy.

Aloha Ya’ll! Love this gym super convenient for me and my Ohana! Very welcoming to all types of humans🌈 The staff and management and very helpful dealing with the slew of macho island gym rats like myself that are constantly flowing in and out. Thanks!

I really like this location. All of the machines are new and the equipment is great. Also there is always plenty of parking and it's easy to get to unlike some of the other locations.

Nice staff, very clean and equipment/machines are always available. If you can plan your workout at the right time you may even have a whole section to yourself. The music helps you workout and the people are all so focused and it’s truly a judgement free place. All shapes and sizes getting fit is a positive environment!

Good

Friendly staff!! They actually smile!! Clean place, fewer "out of order" signs👍👍

I had a disappointing experience at Planet Fitness Gym. The employees there do not seem to enforce the PF Express 30-minute workout zone rules effectively. As a result, every machine is often occupied by individuals who are more interested in texting on their phones than actually working out. This lack of enforcement has led to prolonged waits and frustration for those of us who genuinely want to use the equipment for its intended purpose. It's a shame that the gym's rules are not consistently enforced, making it difficult to have a productive workout session.

Beautiful gym!! All new equipment, no crowds, friendly staff. Great location next to Whole Foods in Kahala Mall. Can’t beat the price either!