1/5 Nado R. 4 months ago on Google
I
recently
visited
Buho
Cocina
y
Cantina
and
unfortunately,
I
was
extremely
disappointed
with
the
level
of
customer
service
I
received.
It
was
evident
that
the
staff
lacked
the
proper
training
and
attentiveness
that
one
would
expect
from
a
restaurant
of
this
caliber.
From
the
moment
I
entered,
I
was
greeted
with
indifference
by
the
hostess.
She
seemed
more
interested
in
her
personal
conversation
than
acknowledging
my
presence.
It
took
an
unnecessarily
long
time
for
her
to
seat
me,
despite
there
being
available
tables.
Once
I
was
seated,
the
waitstaff
seemed
rushed
and
disorganized.
It
was
challenging
to
get
their
attention,
and
when
I
did,
they
appeared
impatient
and
uninterested
in
helping.
They
provided
minimal
information
about
the
menu
and
seemed
annoyed
when
I
asked
questions
or
requested
recommendations.
Throughout
the
meal,
there
was
a
lack
of
attention
to
detail.
My
drink
order
was
incorrect,
and
it
took
several
attempts
to
get
it
rectified.
The
waitstaff
rarely
checked
in
on
me,
and
when
I
needed
something,
I
had
to
resort
to
waving
my
hand
or
calling
out
to
them,
which
was
quite
embarrassing.
To
make
matters
worse,
when
I
asked
to
speak
with
a
manager
to
address
my
concerns,
I
was
met
with
resistance.
The
manager
seemed
dismissive
and
unapologetic,
showing
no
interest
in
addressing
the
issues
I
had
encountered.
Overall,
my
experience
at
Buho
Cocina
y
Cantina
was
extremely
disappointing.
The
lack
of
attentiveness,
unhelpful
staff,
and
dismissive
management
left
me
with
a
sour
taste
in
my
mouth.
I
had
expected
much
more
from
a
restaurant
that
prides
itself
on
its
cuisine
and
service.
I
hope
that
the
management
takes
this
feedback
into
consideration
and
makes
the
necessary
changes
to
improve
the
overall
customer
experience."