1/5 andrea c. 1 year ago on Google
We
were
very
disappointed
in
our
stay
at
your
hotel,
as
were
my
daughter
and
Son
in
law
who
also
had
a
room
there.
We
paid
for
a
premium
ocean
from
room,
and
the
view
was
spectacular
however
there
were
many
things
that
were
not.
-
our
first
room
was
so
hot,
when
we
called
the
desk
about
this
their
solution
was
to
bring
us
2
fans
instead
of
having
someone
come
and
look
at
it,
ensure
the
settings
were
right.
By
mid
afternoon
it
was
no
better
and
we
had
to
move
rooms.
-
our
second
room
was
still
warm,
but
not
as
bad,
however
we
still
needed
a
fan
as
it
was
got.
We
had
the
thermostat
set
to
59
and
the
temperature
never
went
below
75.
-
we
were
not
able
to
enjoy
our
ocean
front
view
as
we
needed
to
keep
the
blinds
closed
during
the
day
to
help
keep
the
room
some
what
cool.
-
the
room
was
very
out
dates
and
unclean.
The
corners
of
the
room
and
bathroom
were
dirty
and
not
clean,
there
was
lots
of
dust
as
well.
The
over
all
feeling
was
dingy.
-
we
had
to
call
daily
for
things
such
as
coffee
and
towels.
If
you
are
not
cleaning
the
rooms
daily
then
you
need
to
supply
enough
towels
for
that
time.
-
the
pool
area
was
so
slippery
it
was
hazardous
to
walk
around.
-
the
lounge
chairs
and
pool
mattress
were
disgusting
and
stained
-
the
hallways
were
dirty
and
stained.
It
looked
like
there
had
been
leaky
garbage
dragged
down
the
hall
and
not
cleaned
afterwords
-
the
smell
in
the
hallway
and
our
room
was
unbearable
at
times.
It
smelt
like
chemicals
and
paint
fumes.
We
learned
that
the
floor
above
ours
was
being
renovated.
Because
of
this
there
was
constant
construction
nose.
Further
to
this
my
daughter
has
a
cockroach
in
her
room,
this
is
unacceptable.
She
was
located
on
an
“updated”
floor
from
what
we
could
tell,
however
this
is
what
we
consider
a
far
stretch
from
updated.
It
appears
you
simply
painted
the
dinged
up
furniture
and
put
a
coat
of
paint
on
the
walls.
They
too
had
to
ask
for
a
fan
since
their
room
was
so
warm.
Overall
we
were
very
unhappy
with
our
stay,
had
we
been
able
to
we
would
have
left
after
check
in
but
were
unable
to
get
our
money
back.
We
were
so
unsatisfied
we
considered
it
anyway.
We
will
not
be
recommending
this
hotel
to
anyone
we
know
or
to
any
online
forums/groups
I
am
apart
of.
The
hotel
did
waive
2
nights
resort
fees
but
I
feel
that
more
should
have
been
done.
When
I
asked
to
speak
with
management
we
were
told
nothing
more
than
two
nights
being
waived
could
be
done.
Again
overall
very
disappointed
and
I
hope
that
this
email
is
escalated
up
the
chain
and
something
is
done
to
rectify
our
experience.
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