1/5 Mary Grace Y. 1 year ago on Google
The
hotel
failed
to
accommodate
my
request
relating
to
my
medical
issues.
I
was
rudely
informed
that
I
should
have
noted
it
on
my
reservation.
But
I
am
young
and
physically
fit.
Hence
I
don’t
want
people
to
know
about
my
invisible
disability.
Also,
I
informed
them
on
our
second
night,
but
they
still
didn’t
do
anything.
During
check-in,
I
requested
a
quiet
room.
However,
I
was
placed
on
the
first
floor
facing
the
swimming
pool.
We
checked
in
around
6:30
pm.
I
was
told
the
rooms
were
preassigned
and
that
they
were
sold
out.
As
someone
who
worked
in
the
hotel
industry,
I
know
full
well
that
changing
room
assignments
is
easy.
It’s
just
computer
work.
I
then
asked
them
if
I
could
be
accommodated
on
our
second
night
but
was
told
there
were
no
guarantees
as
they
were
sold
out.
On
our
second
day,
I
told
them
about
my
medical
issues
and
how
I
didn’t
want
people
to
know
my
disability;
hence
I
didn’t
write
it
on
the
note
section
of
our
reservation.
But
I
was
bluntly
told
that
all
noise
level
is
the
same.
This
is
false.
Rooms
on
the
first
floor
facing
the
swimming
pool
are
more
likely
to
be
exposed
to
noise
from
the
pool
users
than
those
on
the
third
floor
not
facing
the
pool.
My
condition
is
aggravated
by
noise.
We
still
have
one
more
night
left,
and
I
was
told
they
would
“try”
to
accommodate
me
this
time.
No
guarantees,
as
it
will
all
depend
on
whoever
is
assigned
to
the
front
desk.
Can
you
imagine
saying
that
to
someone
whose
disability
is
physical?
But
since
mine
is
non-physical,
they
told
me
“no
guarantees”
of
accommodating
you.
In
the
past,
in
any
hotel,
I
would
request
a
quiet
room,
and
it
was
always
granted.
I
never
needed
to
inform
them
about
my
medical
issues.
And
I
was
always
thankful
that
I
didn’t
have
to
say
anything.
I
firmly
believe
that
this
hotel
will
benefit
from
getting
some
ADA
law
refreshers.
And
I
am
only
writing
this
review
hoping
the
management
would
realize
that
not
all
disabilities
are
physical.
I
don’t
want
anyone
with
non-physical
disabilities
to
experience
what
I
went
through.
It
is
sad
and
heartbreaking
and
makes
you
wonder
if
our
laws
in
the
US
can
protect
you.
The
hotel,
in
general,
is
decent.
The
rooms
may
be
outdated,
but
they
are
clean
(we
tested
them
with
black
lights),
the
Chinese
restaurant
next
door
is
very
convenient,
and
the
laundry
room
is
such
a
surprise.
**Cleaning
crew
(Margarita
etc.)
&
Emil
were
all
polite
and
pleasure
to
work
with!
They
were
all
delightful,
and
Emil
was
helpful
(he
was
not
in
charge
of
checking
us
in
the
past)
But
overall,
dealing
with
the
front
desk
(check-in
people)
was
heartbreaking.
I
felt
the
discrimination
no
non-physically
disabled
people
should
go
through.
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