Featured Reviews


Frequently mentioned in reviews: room (44) airport (44) hotel (39) staff (33) clean (32) shuttle (30) stay (30) nice (26) night (24) friendly (20)
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  • 5/5 Hallie S. 1 year ago on Google
    Initially we booked 2 different dates to accommodate coming in from Japan and leaving back to Japan to have a space to get settled before we flew out to Kauai. We ended up missing our first flight and had to cancel our first night. They were ABSOLUTELY awesome about it and made it super easy for us. Coming in for our last night before we flew out- check in was very easy. The construction on the main road before turning in hid the entrance but that's nothing they can fix and the signs up were a tremendous help. The front desk staff is fast and efficient. They communicated everything very well to me and we were settled in our room quickly. The room was clean and perfect for a family of 4. We were on the 1st floor and on the end which is perfect for tiny people so we didn't disturb anyone. Minimal noise over night, comfy beds and just what we needed.
    4 people found this review helpful 👍

  • 4/5 Chevy E. 3 months ago on Google • 13 reviews New
    The rooms are outdated, think 1950s maybe 60s film noir motel. They could really use a remodel/upgrade. But its clean, comfortable and semi quiet, if you're not bothered by the ongoing construction across the street. The location is close to the airport. They have a free shuttle that will pick you up and drop you off at the airport, which is fantastic. The staff is superb!! Super friendly and helpful, very knowledgeable regarding sites to see around the island. They should all work at 5 star hotels. The hotel itself gives an affordable vibe on a short budget. Although if you're not a fan of cats, steer clear, since it's open air, they roam freely, but aren't bothersome.
    3 people found this review helpful 👍

  • 5/5 Lauren H. 1 year ago on Google
    We booked this hotel before an early morning flight because it is close to the airport and was one of the cheaper (but still safe) options, and were very pleasantly surprised. It's an old-school style motel, but they have done a lot of upgrades (?) to make it very pleasant. We didn't have time to enjoy it, but the courtyard looked great for relaxing--there is a very pleasant pool area with several pool chairs and lush vegetation around the perimeter (making it look very classy!) and an area with some tables to hangout and a fire pit. Unlike many other multi-story motels we've stayed at, there IS an elevator, so even if you're on the 3rd floor you don't have to schlep your heavy suitcase up the stairs. And every room is convenient to get to because there are lots of entrances and parking on both sides. The overall location is a bit weird (in a very industrial area, and almost underneath the light rail) but don't be put off by that when you drive in. And, there is a free airport shuttle that is VERY convenient. The room was basic and smaller but clean, and they had all the toiletries in dispensers which is a big plus if you prefer to have less plastic waste (e.g., individual shampoo/conditioner bottles that ultimately get thrown away). The bed was comfortable, too. The AC was a bit loud but very effective at cooling the room! Overall, I would strongly recommend this place if you need a place to stay near the airport, and maybe even spend some time hanging out there too!
    3 people found this review helpful 👍

  • 4/5 Renee G. 4 months ago on Google • 204 reviews
    When you first drive in, you're not sure what to think with road work just outside. BUT. Look past the entrance drive, and you find a very clean economy room. It's small and had just what we need for the night before our flight. It's close to the airport, but you don't hear planes. Our room was on parking lot side and we didn't hear much at night. They have a pool. The location, clean room and lower price makes this an easy choice for one night.
    1 person found this review helpful 👍

  • 4/5 Jasmine K. 1 year ago on Google
    We stayed overnight for an event on island. So it was perfect for what we needed. We used the complimentary airport shuttle for arrival and departure which is one of the reasons we chose this hotel (5 stars). The convenience store was a pleasant surprise and not overpriced (5 stars). They offered so many assorted items. There was a hair dryer and bathroom amenities that included hand soap, which is a big deal for me. I only used the body wash (not the best, but did the job) and hand soap, I can’t comment on the shampoo, conditioner and body lotion (4 stars because these are included). The AC was ice cold and the shower water was very hot (5 stars). The hotel itself is very dated which is why I can’t rate it any higher (2.7 stars). Some of the other people staying at the hotel had no courtesy for others. They were loud and sounded like they were right outside of our room (no stars). I’m pretty sure they were fighting at 2am. Hotel staff were friendly and informative. 5 stars. The staff, shuttle service, convenience store, cold AC, hot water and hand soap is the reason for the overall 4 stars. If the hotel was renovated/ upgraded I would give it a higher score.
    3 people found this review helpful 👍

  • 4/5 Charles W. 1 year ago on Google
    They try very hard to be great with what they have. The staff here are awesome & friendly, the room is well kept, and the price is pretty good... but the rooms are so small. The bathroom is very nice, decently sized (for Hawaii), with beautiful tiles and acceptable (but not great) water pressure. I'd give it 5 stars for the level of effort of the staff, but, again, the rooms are so small that it's hard to give that 5th star, and there's a certain level of missing long-term upkeep that needs to be done on a structure that has settled in place a bit over a few decades. The pool is quite nice, and there's plenty of [free!] parking, so that makes up for the room size a bit.
    3 people found this review helpful 👍

  • 5/5 David C. 1 year ago on Google
    Cheap, cheerful and near the airport! The staff is incredibly friendly and helpful. The rooms are basic and bed comfortable. Old style window AC whose noise drowned out the nearby light rail construction. Some repairs to the cracked and chipped areas would be nice. This place could be so cool with the right paint. Price is right, especially compared to distant hotels. Free shuttle. On-site Chinese restaurant. Mini convenience store has the basics. Gardens are very pretty and well maintained. Pool looks welcoming. Nice comfortable stay for the night.
    3 people found this review helpful 👍

  • 3/5 Rebecca M. 2 months ago on Google • 29 reviews New
    Location was great in that it was near the airport, but construction noise was quite loud even during the night.... also, stray cats make quite a bit of noise at night as well. Otherwise, the room was a little small, but it served its purpose. We were able to use the free shuttle to get to the hotel from the airport with no wait at all (~10pm) and then use it again the next morning to pickup our rental car from the airport. Also, the fact that they offer free parking on-site was fantastic! They also have a pool and a restaurant on-site (but we didn't go). Once the LRT is operational, there will be a stop right down the road. Will make for convenient traveling in town.
    2 people found this review helpful 👍

  • 1/5 Mary Grace Y. 1 year ago on Google
    The hotel failed to accommodate my request relating to my medical issues. I was rudely informed that I should have noted it on my reservation. But I am young and physically fit. Hence I don’t want people to know about my invisible disability. Also, I informed them on our second night, but they still didn’t do anything. During check-in, I requested a quiet room. However, I was placed on the first floor facing the swimming pool. We checked in around 6:30 pm. I was told the rooms were preassigned and that they were sold out. As someone who worked in the hotel industry, I know full well that changing room assignments is easy. It’s just computer work. I then asked them if I could be accommodated on our second night but was told there were no guarantees as they were sold out. On our second day, I told them about my medical issues and how I didn’t want people to know my disability; hence I didn’t write it on the note section of our reservation. But I was bluntly told that all noise level is the same. This is false. Rooms on the first floor facing the swimming pool are more likely to be exposed to noise from the pool users than those on the third floor not facing the pool. My condition is aggravated by noise. We still have one more night left, and I was told they would “try” to accommodate me this time. No guarantees, as it will all depend on whoever is assigned to the front desk. Can you imagine saying that to someone whose disability is physical? But since mine is non-physical, they told me “no guarantees” of accommodating you. In the past, in any hotel, I would request a quiet room, and it was always granted. I never needed to inform them about my medical issues. And I was always thankful that I didn’t have to say anything. I firmly believe that this hotel will benefit from getting some ADA law refreshers. And I am only writing this review hoping the management would realize that not all disabilities are physical. I don’t want anyone with non-physical disabilities to experience what I went through. It is sad and heartbreaking and makes you wonder if our laws in the US can protect you. The hotel, in general, is decent. The rooms may be outdated, but they are clean (we tested them with black lights), the Chinese restaurant next door is very convenient, and the laundry room is such a surprise. **Cleaning crew (Margarita etc.) & Emil were all polite and pleasure to work with! They were all delightful, and Emil was helpful (he was not in charge of checking us in the past) But overall, dealing with the front desk (check-in people) was heartbreaking. I felt the discrimination no non-physically disabled people should go through.
    2 people found this review helpful 👍

  • 5/5 Ivan 1 year ago on Google
    My wife and I got a room here for a few days for a business trip. Didn't want to spend too much money considering neighboring hotels charge so much. As expected, the room is simple and to the point. A little old, pop corn style ceilings but it has everything you'd need. Cameras are everywhere, parking lot is very bright at night and the tow truck man always is making sure vehicles who don't belong there gets taken care of. Customer service is great here too. Booked early and the ma'am at the front desk was quick to settle us in. Had a great stay and definitely will come here again in the future
    2 people found this review helpful 👍

  • 4/5 Matt N. 2 months ago on Google • 149 reviews New
    Decent affordable spot by the airport , clean & 3rd floor was quiet. Older 3-star building w some bumps on the edges , bed was a little firm but works fine , plenty of hot water. Nice new fridge & MW in room. A/C worked good. Free parking is a nice perk. Super friendly 5-star staff and security guard 24/7 . I'd stay again anytime 👍

  • 5/5 LP J. 2 years ago on Google
    The staff from the front desk to cleaning staff, all were very helpful and friendly. I was allowed to change room when I'm not satisfied with what I originally booked. Coffee & hot water at the lobby is fresh anytime, their mini grocery is fully stocked from food, medicine, snacks and laundry needs. All over the property is clean and well kept by the maintenance/cleaning staff. Chinese restaurant is comparable to downtown restaurants but prices are much cheaper/lower. WiFi is the best, each room have their own router, so no sharing with all other rooms/guests and strong signal because in your room.
    1 person found this review helpful 👍

  • 4/5 Mary B. 2 years ago on Google
    Rooms are nice, bed is comfy! Front desk staff and the shuttle driver were super friendly. I only take off 1 star because the noise from other guests outside sounded like we might as well have left the door open. Most guests were not overly loud, I just think the gap at the bottom of the door let's all the noise in. Also the AC was really loud. I would still stay here again though!
    1 person found this review helpful 👍

  • 3/5 R B. 1 year ago on Google
    Came in around 2:00am from Fiji. The place is definitely dated but it is well maintained and clean. The room was small but definitely sufficient. In room wifi and coffee in the lobby. The shuttle driver was really nice and wouldn't accept a tip even though we had 4 bags. The front desk person was very friendly as well. We had breakfast at the Chinese restaurant on the grounds. It was definitely quirky and really good. Checking out was a breeze and both of the employees I dealt with were really nice. Prompt shuttle ride to the airport. It does look like they are updating the hotel
    1 person found this review helpful 👍

  • 5/5 Quincy M. 8 months ago on Google
    Highly recommended for a short stay! Amazing staff and the value is unbeatable! We called to book the day we landed and only needed one night. They offer free 24 hour shuttle service to and from the airport which is an amazing service! Rooms were clean and cozy. The AC worked perfectly on a very hot day. Overall an awesome place to stay in Honolulu! Say Hi to Tina at the front desk. She’s awesome and gave us great recommendations for where to go in Waikiki!
    1 person found this review helpful 👍

  • 4/5 Diane G. 1 year ago on Google
    It was a great place for my overnight stay. It's close to the airport and provides free 24 hour shuttle service. The room was small but provided everything needed. The elevator came in handy with my luggage. I was worried about having to take the stairs. The price was the best I could find with wanting to stay close to the airport. They provide nice lounge chairs at the pool but don't provide large towels. I used the bath towel from my room. I would stay here again for my layover.
    1 person found this review helpful 👍

  • 5/5 jori k. 1 year ago on Google
    For the cost, this hotel is great. We were within 7 minutes ride to the airport with a FREE shuttle service!! Check in was easy, and the desk attendants were wonderfully kind. The bartender was great, tasty drinks and awesome deals on happy hour and daily specials. The room themselves are everything you need. Not luxurious by any means, but the beds are comfy and everything appeared reasonably clean. Free coffee in lobby, with a little convenience store on site and pool. All nice! The AC works really well and the Wi-Fi was fast! We also strolled to the nearby bay and watched the jets take off from the airport. Pretty fun! Overall, we were very happy with everything we received for the price point in Honolulu. Definitely recommend!
    1 person found this review helpful 👍

  • 5/5 Ashley Z. 9 months ago on Google
    The location is out of the way but they have a shuttle to and from the airport. I honestly loved staying here so much!! I originally had a different hotel booked for my last night but I loved Pacific Marina so much that I went back 🤭 They're so nice (especially the girl who spent so much time helping me with our check in!! Emailing forms and trying to help me help my mom 🤣🥰) and the atmosphere was so relaxed. The evenings we spent a lot of time sitting in the courtyard by the fire just taking and relaxing. I can't say enough how much I loved my stay.
    1 person found this review helpful 👍

  • 1/5 Isaac G. 2 years ago on Google
    The late night check-in clerk was cranky and unfriendly, she seemed like she hated her job. The price came up different from my online reservation ( only by $14 more, but still shouldn't have happened) and they were unwilling to change it. When we got to the room, it was horrible! It is what I might expect from a hotel room you rent by the hour. You can see from the pics. The shower wall was dirty, dead bugs on the floor of the bathroom. Unknown dried substances on the floor of the bathroom. Broken or damaged furniture. Unfinished wall repairs. Unfixed water damage. Big enough gap under front door that bugs and small rodents could fit through. Unless sleeping on the street is your only other option, I would not recommend staying here.
    1 person found this review helpful 👍

  • 5/5 Hannah 2 months ago on Google • 10 reviews New
    Everyone was incredibly nice and welcoming. We accidentally booked a flight a day earlier than our reservation in Waikiki and found this place. We were kind of bummed about leaving so early. They pick you up from the airport and have a really good lounge and Chinese restaurant next door.
    1 person found this review helpful 👍

  • 3/5 Kathy M. 7 months ago on Google
    Very good location for short stay travellers. I bet when the place was new, it was very nice looking. It needs more cleaning these days. I saw roaches, and the bathroom looked unclean, maybe repaint it with nice color. Handsoap, shampoo and body wash seemed to be same. Needs trash can in room, not only bathroom. There’s no coffee pot in the room, at least a small one would be better. The service at the check in was very great. But there were people making noises early in the morning. 😟😞. The price is a little too much for such condition.

  • 1/5 Anel C. 9 months ago on Google
    Even if you're in a budget like I am as of June 2023 please opt for one of the traditional less expensive brands such as IHG or Best Western (Best Western has a shuttle and relatively affordable rates), but please skip Pacific Marina Inn. If you're in doubt about the quality of their service you can call them and ask for any simple, not too out of the ordinary accommodation, and you will probably be treated quite poorly, especially after 4:00pm after their managers have left. If you still decide on booking pacific marina, when an unpleasant situation arises in this hotel and the staff offers you no help, please don't get mad at them. If you pay attention may hear the exhaustion in their voice. The staff may even let you know that may agree with you but that corporate doesn't let anyone but managers make significant changes (managers leave at 4:00pm.) If you still choose to stay with Pacific Marina Inn, remember that the bad experience is a result of their corporate policies and not the local staff. After all, any bad service in this hotel, after reading this review about it will be your responsibility as well, because I warned you. Safe Travels and Good luck!

  • 3/5 Richard R. 11 months ago on Google
    I would like to say my review is not intended to make the business look bad. Because I haven’t stayed at a place like this since I was a kid in the 70s compared to other hi end hotels. This stay was great based on the cost and the staff that was very professional and accommodating. I think the grounds were maintained very well based on the age of the property. I believe that the staff is doing the best they can do and that’s what mattered to me.

  • 2/5 Taeyeong J. 11 months ago on Google
    The pictures on Google are well-modified, so if you expect high quality, you will be disappointed. The location is good, and they offer an airport shuttle. The amenity fee is on the lower side, which includes airport shuttle, parking, and wifi. The room I stayed in had not been used for a long time. It had a strong smell of mold, and the sheets and blankets looked/smelled unclean. The paper cups provided by the inn had hairs and dust even though they were sealed. If you are looking for a place with plenty of parking, proximity to the Honolulu International Airport, and low price, this would be the place to go. If you are looking for a place with plenty of parking and proximity to the Honolulu International Airport, this would be the place to go. If you have a respiratory disease, I recommend looking for other locations. I would not want to stay there again, but if I have to, no more than a day.

  • 4/5 Laura C. 10 months ago on Google
    Rooms are basic but clean. Fridge & microwave. Pool is the right shape (rectangle) for laps. Small shop with snacks and microwave meals. Airport shuttle available. Some hotel staff are more pleasant than others. Canoe Hut Lounge opens at 3:30 pm. Some bar snacks available.

  • 4/5 Donald D. 11 months ago on Google
    This hotel is close to the airport and the cruise port which is why I chose it. Room was clean, Staff was friendly. Miller, check me in and was great super friendly guy. The room was a little small but I was only there to shower and sleep before leaving for a cruise the next day. Would recommend this to friends in future.

  • 1/5 Lu Ming T. 10 months ago on Google
    The room smells. The air conditioner is too noisy to keep it on at night. The door is not sealed at the bottom. The noise from the shuttle at the parking lot is terrible. The noise from the plumbing is so loud. Shampoo, body wash, and hand soap are all the same. Considering the experience, the price is so expensive and totally not worthy trying.

  • 3/5 Edward W. 5 months ago on Google
    I was on a day layover flight and they offer a stay at a discounted price between 7am to 2pm. Very close to the airport. Free parking. The staff was nice and friendly. The building could do with a bit of updates. I would not stay here on holiday but for a night or two and for layovers, it is great!

  • 1/5 Teresa B. 2 years ago on Google
    Awful. Don’t do it. Like cold showers?- then this is the place for you! Smells musty. They charge you a $14.95 fee (at time of check-in) that you aren’t aware of. We pre-paid for 4 days through Hotels.com or I would be going elsewhere. They only clean rooms every 3 days so no garbage emptied. No clean towels unless you go get them yourself. I called the front desk about clean towels and they told me to come get them myself. I asked for 6 and they told me no- I could only have 2 at a time. Guy argued with me. Unfriendly front desk. AC very loud. Old hotel with very small tv’s and no coffee pots in the rooms. Hotel is hard to find and surrounded by warehouses/garages and construction. Definitely not impressed

  • 5/5 Nathan M. 6 months ago on Google
    All things considered, I lived my stay here. It's exactly as described. Hospitality was fantastic from everyone. Food and bar attached to the hotel made my last night in Hawaii very relaxing. Ilene at the bar made the best drinks I've had on the island. Wish I had stayed here our entire trip

  • 5/5 DeWaine T. 8 months ago on Google
    Our stay was due to an extended layover and I could not be more recommending of this Inn. The free 24 airport shuttle was wonderful, the room was clean and small but perfect for our needs. We were returning home to Hawaii from Alaska so had some frozen fish that the staff put in their freezer. Speaking of staff ALL- night and day- staff were very friendly and cheerful and helpful! The private courtyard was a spacious and comfortable place to drink our morning coffee. We did not use the pool but it looked very nice.This hotel is a gem and we will certainly be booking here again.

  • 5/5 Luke E. 5 months ago on Google
    Super great location by the airport for a short stay between flights. Rooms basic. Accommodating and helpful. Super kind. The bar, especially the bartender, Ilean, was awesome. I'll be back to stay and say hi.

  • 5/5 Anita D. 7 months ago on Google
    Rooms were well done but very clear that this hotel was built in the 50's or 60's. It was nice thinking about all the movie stars who might have stayed there in the past. We speculated that there was a beautiful view before other buildings went up.

  • 2/5 Steve B. 2 years ago on Google
    Looks beautiful, but it's not! Ok place to stay if you have an early flight out of Honolulu.

  • 5/5 Isaiah G. 2 years ago on Google
    I like to think of this place as a mini resort :-). It has a little convenient store that I go to get my snacks to go eat an relax at the pool which is very nice comfy lawn chairs an lots of shade an the bus is just a 5 minute walk down the block the rooms r great clean. An if your expectations are high then go to a real resort 😌

  • 4/5 Donglong F. 1 year ago on Google
    Very kind, friendly and helpful staffs. We wanted to change a room as the original room faces the rail construction area and a bit noisy. The front desk changed and upgraded to a suite very fast. Also, the shuttle is puncture and the driver is very friendly, helping opening the doors, etc. The hotel tried their best with what they have to help the customers.

  • 5/5 Anya L. 2 years ago on Google
    Airport shuttle was perfect and convenient. Clean room, beds were comfortable, staff was very kind and helpful. Microwave and fridge was a big plus. I wasn’t able to check out the pool and Chinese restaurant but it was nice that is was open especially during covid. I would definitely stay at Pacific Marina again.

  • 5/5 My Unbiased O. 2 years ago on Google
    Hotel was clean Customer service was amazing, the only thing I will comment on is… their is some painting that needs to be done as shown on the pictures I provided. Hotel gives old Hawaii meaning (beautiful Hawaii music playing through the small garden, shutter windows) not located in the most convenient place if you don’t have a vehicle. Beautiful park across the street. The reason I gave it 5 stars it’s because as I mentioned Customer service was amazing, attentive, helpful, professional, friendly and they also have a shuttle that can pick you up from the Airport Free or charge. I visited due to business.

  • 4/5 John T. 2 years ago on Google
    This hotel is a solid 4 Stars. It's a great value for a simple clean room with a nice high pressure shower and very friendly staff. If you are here for a night like I was, their hotel shuttle to the airport is serious added value because the main hotels are not close to the airport. Plus you will pay a lot more in taxes and fees as well.

  • 1/5 Estrella M. 2 years ago on Google
    Black mold and bed bugs. Ceiling is severely water damaged. Bed is extremely hard. Feels like sleeping on bricks. Door doesn’t shut properly. No housekeeping. Only nice thing about the hotel is the pool. Not staying here again. Not worth the amount of money paid.

  • 2/5 K S. 2 years ago on Google
    It's a dump. Plain and simple. The rooms are tiny, the doors and walls paper thin, sketchy people around the place, construction, ac doesn't work. It's also extremely dirty and the pillows look like they are 20 years old. Only thing it has going for it is free parking, nice staff and close to the airport.

  • 5/5 Nolan R. 2 years ago on Google
    It's on Hawaii. What more can you say . Hawaiians love it.

  • 5/5 Jackie D. 2 years ago on Google
    This place is wonderful very clean safe and affordable. I came out to Hawaii recently (by myself solo female traveler) and this was the only accommodation available last second, The staff is very friendly and it’s very conveniently located. I have nothing but good things to say, Tati was lovely and there’s a 24hr shuttle to take you to the airport or to the nearby gas station which has anything you might need. There’s also a Chinese restaurant located right next to the property which is convenient for breakfast and lunch or dinner. I enjoyed my stay here and they were very attentive to all my needs and I was very comfortable, I will definitely stay here again!! Aloha!!!❤️

  • 2/5 James B. 1 year ago on Google
    This hotel is severely overpriced for being a rather dirty dumpy old unimproved hotel near absolutely nothing. Really, I would be interested to know why it was ever built in that location in the first place. Although it can be reached by TheBus or their Airport shuttle the Pacific Marina Inn hotel is a half hour walk to airport or any other restaurants other than a Chinese place that closes at 8. It is of an old, outdated style that puts guests next to kids screaming in the pool. You also have to walk through to pool area to get to your room depending upon where it is. I think it could be OK for families with smaller kids but definitely not for the individual traveler. Floors were dirty, rooms are small. I did see one bug, but not bed bug. The bed did seem to be clean, and it was comfortable. They could replace the pillows though. I will say I also liked the liquid hand soap and the shampoo and soap setup in the bathroom, those were about as positive as I could get. Staff was very nice to excellent as well. I actually stayed here back in June 2022. I add this review here now as they add you to their email list and send special offers for Hawaii residents even though there is no way I would want to live in Hawaii. Although I had two nights booked at the Pacific Mariana Inn I left after the first night. Looking at my credit card statements tonight more carefully I realize that I was not refunded full amount back for the second night I had booked. There are a couple of similarly priced hotels within walking distance of the airport that although old are clean and are actually close to something!

  • 5/5 D C. 10 months ago on Google
    Pacific Marina Inn very friendly clean hotel near the airport with convenient shuttle pick up and drop off at airport! Location was a bit of a drive to Waikiki beach which is the heart of shopping, food/drink and other entertainment. They staff was extremely friendly and helpful with tips of places to go and food suggestions in town. They do have restaurant on site ( didn't get a chance to try but breakfast smelled amazing) and a little convenience store that had tons of snacks, drinks and even toiletries for purchase. Swimming pool was good size and had elevator access as well. Christine was a gem picking me up and talking local story with me, Mahalo ❤️

  • 5/5 Jacqueline C. 1 year ago on Google
    As you can tell by my profile, I’m not one to leave reviews. However, this hotel deserves much more credit then what they receive. This place is amazing. For starters, they are like 5 minutes from the airport and they prove a free shuttle. When I landed in Honolulu, they got there within 10 minutes. Upon arrival, they took my bags down and guided me in. Check in was a breeze and there’s an elevator readily available. The hotel has a lounge which provides free coffee every morning. They also have a little Shoppet with more than reasonable prices. Also attached to the hotel is a local restaurant that is to die for. Food is amazing and they offer breakfast as well. Upon entering the room, it was clean and I didn’t experience the “smell” others refer to. The bed sheets were clean and I was provided with multiple clean towels. To my surprise there was a microwave and fridge. The ac worked well. I read a review of someone saying they couldn’t reach the ac .. well for starters, there is a remote. However, I’m only 5’2 and was able to reach it, so it shouldn’t be a problem. I didn’t rent a car but there was also free parking. The bathroom was clean upon arrival and the water was nice and hot. Overall, you can’t beat it for the price. Also a special shout out to the people working at the front desk. The man there gave me an extra hour free of charge to check out. I however needed more time and extended it for 3 hours for a very reasonable price. However, I left only an hour and a half after noon. Lani who was working at the front desk, noticed I didn’t use all the time I paid for and she refunded me the rest of my money without me even asking ! Amazing customer service. I also asked if I could get the shuttle to the airport and she took me that second. Literally. She checked me out and I was at the airport 5 minutes later. I highly recommend booking here. Amazing overall!

  • 3/5 Samone D. 1 year ago on Google
    My room was small, but it was clean! I Arrived early and check it time is 3pm! But I was hungry and there's an Asian restaurant at the hotel so I grabbed something to eat. I'm very picky when it comes to food, but it was good. So I ate all but a little bit of the rice. I was able to check in a little early, grabbed a hot shower since I'd been up since 6am Thursday. I'd give them 3.5 stars because of the location and they don't have individual soaps and shampoos. They have shared 6oz bottles but I travel with my own soap anyways. And that one hair on the bathroom floor lol!

  • 4/5 Eric Y. 1 year ago on Google
    No frills, clean but smallish room. Bottom line, would stay here again. I chose this place for it's free airport shuttle service, relatively good value and earning Southwest points. Temper your expectations and you'll be fine. Room: Doors open to the outside. Smelled clean. Bed is comfortable with extra pillows. Shower stall has very low flow shower head. Those taller than ~ 6'2" - you will need to stoop down to wash your hair. No hair dryer. Desk has an alarm clock with extra outlets to plug in USB chargers (no ports as of my visit) Lighting was more than adequate. One chair that fits under-desk. Small refrigerator and microwave. Air-conditioner is not quiet especially for a small room, but for me it was "white noise". Ceiling fan is a quiet option. Shuttle service: leaves every 30 minutes. Friendly and helpful driver - give him a tip, he's a nice guy. There's a good Chinese restaurant next door which does takeout or dine in. If it isn't open, the hotel lobby has microwavable food, drinks and snacks for purchase.

  • 3/5 Manny H. 1 year ago on Google
    If you want a location next to the airport (for layovers and quick trips) it is perfect, but pretty costly if I were to stay here for a vacation (compared to near by hotels and their amenities). Spent 180 for one night. Has a nice bus to take you from and to the airport at all times (half an hour increments).

  • 4/5 Katie K. 2 years ago on Google
    Rooms are a little small and old, but all that's really necessary. The floors in the bedroom are updated! No continental breakfast, but they have a snack shack. It is in a warehouse, construction area which adds to the visual unattractiveness. It is close to the airport which is nice for convenience, but you can hear a lot happening outside due to the inch gap under the door. Overall, good considering the price.

  • 1/5 Jeff L. 2 years ago on Google
    Terrible hotel, staff were extremely rude and they charge you a $20 amenity fee that isn't disclosed until your check in. This is after it already stated that the bus pickup is free. The bus pickup was also miserable where the staff told us the wrong pickup spot three times and had us running around the airport. Would never stay with the rude staff and allegedly misleading true cost of stay.

  • 5/5 Scott J. 1 year ago on Google
    This hotel is nicer than the star rating may suggest. Although it’s in an industrial area, it is a very economical price, and the staff is very friendly, down to earth, and helpful. I actually checked out several days before I was supposed to, but they kindly checked me out without any penalty, even after there was some confusion about the matter, at first. I somewhat regret not staying the full stay, because they were so kind and helpful. If you’re looking for down to earth, helpful staff, this is the place to go.

  • 4/5 Peter G. 11 months ago on Google
    Room was clean and comfortable, but quite small and only window was onto the outdoor hallway and courtyard. We walked out to a local waterfront park in the evening and used the on-site Chinese restaurant (pretty good, but note that it closes early by mainland standards). Not much else nearby except the airport; you'll need a car, taxi, or bus to get to downtown Honolulu or Waikiki Beach. Free airport shuttle worked nicely though. Just 2 nights here as we explored Honolulu before heading to the Big Island.


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