Jack in the Box image

Jack in the Box

Restaurant Fast food restaurant Breakfast restaurant Hamburger restaurant American restaurant Mexican restaurant Meal delivery Chicken restaurant Dessert restaurant

Burgers, chicken, tacos & breakfast items fill out the menu at this fast-food chain. People often mention order, fast, service, drive, Jack, lady, good, window, times, customer,


Address

4510 Salt Lake Blvd, Honolulu, HI 96818

Website

locations.jackinthebox.com

Contact

(808) 487-2423

Price rating

$ $$$

Rating on Google Maps

3.80 (385 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: order (24) fast (15) service (11) drive (10) Jack (10) lady (9) good (9) window (7) times (7) customer (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Daila-Ann R. 4 years ago on Google
    The manager is rude
    1 person found this review helpful 👍

  • 2/5 Chantal S. 1 year ago on Google
    Went to this location and so dissapointing when you get home with an incorrect order. I waited in drive thru line for at least 5 minutes with only 1 car infront of me and almost another 10 minutes at the window. By the time I got my order my milkshake was halfway melted..my #14 and tacos were correct but I ordered 50/50 popcorn chicken and it was all dried up meatless spicy chicken when my order was correct on the screen... I had to ask for dipping sauces 3 times...lady was so flustered, look like she needed a break
    1 person found this review helpful 👍

  • 4/5 Jimmy F. 2 years ago on Google
    More consistent than some of the other locations with take out orders. Lunch time is really busy and drive thru can be a mess. Helpful hint is to mobile order and walk in. Staff if friendly enough and they haven't been out of food options given the pandemic has caused shortages but maybe because I was there at the right times.

  • 5/5 Anthony Brown S. 4 years ago on Google
    Loved it

  • 3/5 Jose S. 4 years ago on Google
    Same old fast food joint.

  • 3/5 Chris L. 4 years ago on Google
    Good food but need better customer service giving the wrong item and not apologizing need more training.

  • 4/5 Derek W. 4 years ago on Google
    I like how they support the UH Football team with their 2 free taco promotion. Go Bows!

  • 5/5 Jean N. 4 years ago on Google
    Service is good - drive thru 😆😆😆

  • 3/5 Resa B. 4 years ago on Google
    open 24/7 ..its fast food

  • 2/5 Kris M. 4 years ago on Google
    Way too hot in this restaurant.

  • 3/5 Christine 4 years ago on Google
    This Jack in the box puts too much salt on their fries.

  • 4/5 killr m. 4 years ago on Google
    Clean and fast

  • 3/5 Dennis 4 years ago on Google
    They sarved me cold frys at the drive through

  • 1/5 Kaylah T. 1 year ago on Google
    Lady at register kept looking past us when we was trying to order. Took everyone else's order but ours Seemed she was being rude on purpose. She set my drinks on her side of counter and was like here. Won't eat here ever again

  • 1/5 Roxy P. 2 years ago on Google
    I can't even believe I have to give it ANY stars to write my review! I went to this Jack in the box last night. I got in a line about 9:55pm. Got to the speaker to take my order about 10:20pm and while my spouse was making our order, the lady taking our order seemed like she was rushing us, when the order was completed, she was asking us if there was anything else we wanted and then we heard another lady through the speaker yell at her "No!!! That's enough!"Didn't think nothing of it, maybe she was overfilling a soda while taking our order.... When we finally got to the window to pay and pick up our order it was 10:55pm the lady making the drinks was speaking in Filipino not realizing I understand it. She was complaining about our order (4 meals) and why the other lady was asking us if we wanted anything more causing them to work more. Said that we were "HER people " (her meaning the other lady), complaining about our order and kept on going.. I know the business's are troubled right now, I mean we are in a pandemic that is causing staff shortage BUT THEN after we left the drive through so the other millions of people could get through to their food after waiting over an hour, She didn't even give us our right order. We were missing a large fries and a burger.....She was to busy complaining about people and working that she didn't even give us everything we paid for with no discounts applied along with waiting over 1 whole hour. I didn't even want to go back at that point, I just finished working a 12 hour day and wanted to just go home. Looks like there is good reviews otherwise, maybe don't go there at night.

  • 5/5 Danny R. 4 years ago on Google
    An exquisite and superb fast food restaurant. Designed around the customer for premium service and high quality food, all meet is likely compliant with the highest standards set forth by the human race. They do not keep jack inside of a box, everytime I ask they say there is no jack that works there.

  • 5/5 Gary H. 1 year ago on Google
    Great fast food place! One of the few places on Oahu to get breakfast at any time, day or night.

  • 5/5 Edward C. 2 years ago on Google
    Drive thru was swamped so decided to go inside. Workers seemed undermaned BUT crew was cheerful and polite just working thru it. Best 2 tacos and #23 I ever had. Kudos

  • 5/5 xeed9 1 year ago on Google
    shoutout to the aunty who works overnight drive thru she always serves with a smile and works hard

  • 1/5 Emily H. 6 years ago on Google
    Honestly this place can never get one order right, 9/10 times? 9 times the order would be wrong. Pretty disappointed, please improve. The old lady in the white shirt, I think it was the manager? She heard us complain about not having our tacos but she just walked away without saying a thing. Please do better service and listen to the customers' orders [and get them right], it would be very thoughtful. Run better service and open your ears. I never knew Jack in the Box at the stadium mall hires deaf people, even if it was deaf, they're also blind because they clearly can't see the orders. A fast food restaurant with only 2.5 stars? That's horrible. Please, PLEASE, improve your orders.

  • 3/5 Tony C. 1 year ago on Google
    Monster tacos are great. Very expensive for the triple stack hamburger. The burger patties are very small. The sauce is good. But, you want a fill of meat. Get the McDonald's double quarter pounder fries and large coke. Hate the curly fries. You always get a few good fries and get the rest is of burnt odds and ends.

  • 5/5 Jim H. 1 year ago on Google
    The southwest chicken salad is surprisingly good.

  • 1/5 Jamaica F. 3 months ago on Google New
    Went to Jack in the box at around 1 AM. Ordered a few things. Had a friend who ate 3 tacos. I took a few bites of his taco. The same morning around 8 MA, he was having diarrhea every 5-30 min ALL DAY till the evening. He was having stomach cramps and chills. I slept all day because I work evening shift and by the time I woke up in the evening, I started having diarrhea too.

  • 1/5 Kyle K. 7 months ago on Google
    Went drive-thru during the evening, the employees seemed out of it and almost nonchalant and lazy. They did include any sort of dipping sauce for the egg rolls nor the chicken strips with the barbecue sauce that was asked. Completely unprofessional nor very customer friendly. Please train younger employees to be more welcoming to customers.

  • 5/5 Randy W. 6 months ago on Google
    Loved Jack in the Box growing up in St. Louis. It's still the same great food

  • 1/5 James D. 1 year ago on Google
    I hadn't been in one of these restaurants in years, so I stopped in for lunch. Looking at the menu, I thought the Sourdough Jack looked delicious, so I ordered it. What I got looked nothing at all like what was advertised. How is this legal?

  • 3/5 Thomas P. 11 months ago on Google
    Jack in the Box on Salt Lake Boulevard is a typical fast food restaurant where you can sometimes find decent food, but other times it can be disappointing. The food quality can be hit or miss, which is a common issue with fast food chains. However, the restaurant is usually clean and the service is fast. The staff is friendly and accommodating. Overall, if you're in the mood for fast food and happen to be in the area, it's worth stopping by Jack in the Box on Salt Lake Boulevard. Just keep in mind that the quality of the food may vary.

  • 3/5 William C. 7 months ago on Google
    For a fast food place I was not disappointed. Pulled up, placed our order, paid, picked it up, drove away.

  • 1/5 Jonathan W. 9 months ago on Google
    Racist staff , waited 20 mins in line for them to tell me that multiple things i tried ordering were out of stock . they were also very rude and nasty while trying to order my food . don’t not eat here

  • 5/5 Blake B. 3 years ago on Google
    Good food for a good price.

  • 4/5 eddie p. 3 years ago on Google
    No lines ,friendly staff great jumbo Jack, good onion rings

  • 5/5 Harriet I. 3 years ago on Google
    Always Great Customer Service when we come. Keep up the Good work!

  • 2/5 Kennedy Dunn, S. 4 years ago on Google
    12Aug19. For this to be my first experience at a Jack in the box, it left a lot to be desired. I ordered the $5.99 double cheeseburger meal. When I received the meal, it only had one patty on it. I took it back and the lady told me they were out of the small patties that they put on the doubles and gave me one larger patty to replace mine. If I hadn't brought it their attention, they wouldn't have said anything to me. How is that for customer service? The reason they received a 2 star is because not only did I not get the burger I paid for, but the fries were overcooked.

  • 2/5 elden n. 3 years ago on Google
    All these time, drive through as been ok till today. You sure know who is listening to fake science. When your little window is not pandemic compliance, don't tell me to be compliance as if your managerial position gonna dictate I get my food or not. I will order and not pay at the window and loop around and order all the stuff on the menu and not pay on the window and drive away. Will end up on your lost for day. Or you pass the food next customer which even more so unsafe. So either your window is compliance or don't tell me to be.

  • 1/5 Mina M. 3 years ago on Google
    We stopped by to order at the drive thru. An old lady was on duty. We’ve been waiting in front of the speaker for half an hour and nobody was saying anything so we drove forward hoping to order on the window only to be yelled by the worker. What kind of customer service is that?! Will never come back to this store. Bad customer service!

  • 5/5 Sharon M. 3 years ago on Google
    Come who doesnt love jack...I do

  • 2/5 Heidi D. 4 years ago on Google
    Husband had to repeat order multiple times. Ordered a Coke and a Dr Pepper with our meals. Got two diet cokes after they tried to give us three sodas. Ordered grilled chicken club, got crispy chicken.Ordered an apple juice for our son and got milk. Completely disorganized.

  • 5/5 R N. 3 years ago on Google
    Great deals on the mobile app👏

  • 4/5 Chad A. 3 years ago on Google
    Service was nice and attentive, when I requested special orders eventhough it was a added cost, they honored it

  • 5/5 Dawn C. 3 years ago on Google
    Everything went well

  • 4/5 C P. 3 years ago on Google
    Always delicious

  • 5/5 Caleb H. 3 years ago on Google
    Amazing

  • 5/5 Yvonne S. 3 years ago on Google
    Great location.

  • 4/5 Cris Estrada J. 4 years ago on Google
    Quick service, good fast food & the morning coffee is not bad . . . I like this place.

  • 1/5 Luke C. 3 years ago on Google
    Mgr must be burnt out.

  • 4/5 Scott K. 3 years ago on Google
    Great food near my home.

  • 5/5 Gregrey F. 3 years ago on Google
    Best mac nut coffee!

  • 4/5 Aaron C. 3 years ago on Google
    Taste buds was salivating for a Sourdough burger & chocolate shake... hahaha

  • 5/5 Vernon K. 3 years ago on Google
    Walk in was really fast . Drive thru a little long line

  • 5/5 Regina P. 3 years ago on Google
    The employees treat everyone like Ohana. Hard working compassionate folks who serve up delicious & FAST food!

  • 5/5 Kwindolyn H. 3 years ago on Google
    One of my favorite places to drive thru.

  • 4/5 A Random V. 4 years ago on Google
    Good fast food! Way better than McDonald's. Price wasn't crazy. We all really liked it!

  • 5/5 SeahawksFan 3. 4 years ago on Google
    This restaurant is always clean. The remodel they have done is amazing! Customer service is better then it was. The last few times we have gone, our orders werent messed up/missing items. That used to be a big thing they did in the past. The overall environment of the restaurant has gotten way better.

  • 5/5 Garren L. 4 years ago on Google
    Good food

  • 5/5 D Z. 4 years ago on Google
    Always get good service at this location

  • 5/5 Tita T. 4 years ago on Google
    They're always pleasant and on point. Love this location!!

  • 5/5 Eduard G. 3 years ago on Google
    I got to use 2 coupons for 2 different items. At other fast food restaurants, only 1 coupon is accepted per visit


Call (808) 487-2423 Open on Google Maps

Amenities


  • Pets
    • ✓️ Dogs allowed outside
  • Parking
    • ✓️ Free parking lot
    • ✓️ Free street parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Drive-through
    • ✓️ No-contact delivery

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